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The template guides structured self-assessment through targeted questions under the four outcomes: Products and Services, Price and Value, Consumer Understanding, and Consumer Support. It supports capturing comments, defining actions for improvement, and evidencing work in an implementation plan, including fair value assessment, data monitoring, and communication controls for vulnerable consumers.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":36,"@type":70,"position":76},"https://docshare.wps.com/template/forms/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/consumer-duty-gap-analysis-template-gap-analysis-and-implementation-plan/243385/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/consumer-duty-gap-analysis-template-gap-analysis-and-implementation-plan/243385.png","ImageObject",442,249,{"name":88,"@type":89},"Mack Lee","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-09","2026-09-12",true,{"@type":98,"interactionType":99,"userInteractionCount":73},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What is the purpose of the Consumer Duty gap analysis template?","Question",{"text":108,"@type":109},"It supports reviewing a firm’s services and activities to understand current compliance with Consumer Duty and identify changes or improvements needed.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"How does the template help document improvements?",{"text":113,"@type":109},"It provides a comments column for assessment notes and an actions required/completed column to list improvement actions.",{"name":115,"@type":106,"acceptedAnswer":116},"Which four Consumer Duty outcomes are covered in the template?",{"text":117,"@type":109},"Products and Services, Price and Value, Consumer Understanding, and Consumer Support.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},243385,1791525433,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":35,"category_name":36,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":47,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":15,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":139,"read_time":79},1236954509970,"https://us-avatar.wpscdn.com/davatar_6f874abed73319feea01a86fa6f0fab8","Consumer Duty gap analysis template  \nThis gap analysis template has been created to support the review of your firms’ services and activities including its sales practice, client engagement, client support and reviews.  \nTo support delivery of good outcomes for your clients, we’ve detailed some key considerations relating to each of the four Consumer Duty outcomes. By assessing each question, you’ll be able to understand where your firm’s currently complying with the Consumer Duty and identify where changes or improvements are required. You can add details of your assessment within the comments column, and list any actions required for areas of improvement in the actions column.  \nYou should then evidence this in your implementation plan.  \nIf you prefer, you can use an excel version of this document to document your review  \nProducts and Services outcome  \n\n|  | Comments | Actions required/completed |\n| --- | --- | --- |\n| How do you deliver your advice services? (In person, telephone, Teams, website etc?) |  |  |\n| Do you understand the target market for each of the products or services you sell and are you satisfied they’re well designed to meet the needs of your clients in the target market? What resources do you use to reach this conclusion? |  |  |\n\n\n|  | Comments | Actions required/completed |\n| --- | --- | --- |\n| Do you provide or offer ongoing services? What are these? |  |  |\n| If you apply ongoing service charges, what controls do you have to ensure your clients aren’t charged if no service is required or provided? |  |  |\n| How do you identify ifa product has features that could risk harm for groups of customers with characteristics of vulnerability? |  |  |\n| Are you responsible for selecting investments foryour clients? What information do you have access toto help you understand the ongoing performance and suitability? |  |  |\n\n\n|  | Comments | Actions required/completed |\n| --- | --- | --- |\n| Have you completed your PROD assessments? How often do you review this and how do you conduct the review? |  |  |\n| How do you ensure your product recommendation continues to meet your clients’ needs throughout the lifetime of their policy or plan? |  |  |\n| What data and management information are you using to monitor whether products and services continue to meet the needs of your clientsand contribute to good outcomes, and how are you evidencing this? |  |  |\n| How regularly are you reviewing this data and what action are you taking as a result? |  |  |\n\n\n|  | Comments | Actions required/completed |\n| --- | --- | --- |\n| Are you receiving all necessary information from providers to support your ongoing Consumer Duty obligations? How have identified your requirements and how are you ensuring you have the most up to date information? How are you evidencing you are up to date with all requirements? |  |  |\n\nPrice and Value outcome  \n\n|  | Comments | Actions required/completed |\n| --- | --- | --- |\n| How are you planning on evidencing the price and value element of Consumer Duty? Have you completed a fair value assessment? |  |  |\n| Are you confident that the products and the providers you’re recommending offer fair value? How are you evidencing this? |  |  |\n\n\n|  | Comments | Actions required/completed |\n| --- | --- | --- |\n| Are you satisfied you’ve considered all the factors and available data as part offair value assessments? What information do you rely on other firmsin the distribution chain providing? |  |  |\n| Have you benchmarked the price and value of your products and services against others in the market that are similar? How are you evidencing this? |  |  |\n| Have you completed a fair value assessment to demonstrate the products you recommend and the services you offer are fair value for different groups of consumers, including those with vulnerabilities? How are you documenting this? |  |  |\n| Do you apply different charging structures to your services? If so, what evidence can you provide to support this s","cbCaiicLOykoHjyL","https://ap.wps.com/l/cbCaiicLOykoHjyL","pdf",180819,"English","# Products and Services outcome\n## Price and Value outcome\n## Consumer Understanding outcome\n## Consumer Support outcome","[{\"question\":\"What is the purpose of the Consumer Duty gap analysis template?\",\"answer\":\"It supports reviewing a firm’s services and activities to understand current compliance with Consumer Duty and identify changes or improvements needed.\"},{\"question\":\"How does the template help document improvements?\",\"answer\":\"It provides a comments column for assessment notes and an actions required/completed column to list improvement actions.\"},{\"question\":\"Which four Consumer Duty outcomes are covered in the template?\",\"answer\":\"Products and Services, Price and Value, Consumer Understanding, and Consumer Support.\"}]","Consumer Duty gap analysis template - gap analysis and implementation plan | PDF",1789203489]