[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-seo-194809-105":3,"detail-sidebar-cat-1-en-105":81,"doc-detail-194809-en":127},{"code":4,"msg":5,"data":6},0,"ok",{"site_id":7,"language":8,"slug":9,"title":10,"keywords":11,"description":12,"schema_data":13,"social_meta":74,"head_meta":76,"extra_data":78,"updated_unix":80},105,"en","configuring-email-functionality-for-isupport","Configuring Email Functionality for iSupport","","This document outlines the configuration settings for email functionality within the iSupport system. It details how to set up default outbound email settings, including reply-to addresses, Exchange Web Services (EWS), local SMTP servers, email server details, port numbers, SMTP authentication, username, password, and connection encryption types. The guide also covers the configuration of inbound email accounts, specifying active/inactive status, email server access protocols (POP3, IMAP4, Exchange EWS), incoming email server addresses, email account usernames, and passwords, along with instructions for testing email settings. The system allows for comprehensive control over how iSupport sends and receives emails, ensuring seamless communication and integration with existing email infrastructure. Proper configuration is essential for features like automated notifications, customer support ticket responses, and system alerts.",{"@graph":14,"@context":73},[15,34,56],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/template/","Template",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/template/general/","General",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/template/configuring-email-functionality-for-isupport/194809/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/configuring-email-functionality-for-isupport/194809.png","ImageObject",442,249,{"name":42,"@type":43},"8796093062539","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-10-04","2026-09-03",true,{"@type":52,"interactionType":53,"userInteractionCount":55},"InteractionCounter",{"@type":54},"ViewAction",7,{"@type":57,"mainEntity":58},"FAQPage",[59,65,69],{"name":60,"@type":61,"acceptedAnswer":62},"What are the key components for configuring outbound email settings in iSupport?","Question",{"text":63,"@type":64},"Key components include setting the reply-to address, enabling or disabling Exchange Web Services (EWS) and local SMTP server usage, specifying the email server address and port number, configuring SMTP authentication with username and password, and selecting the connection encryption type (None, SSL, or TLS).","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"How can an inbound email account be set up in iSupport?",{"text":68,"@type":64},"To set up an inbound email account, you need to specify the incoming email server details, select the appropriate Email Server Access Protocol (POP3, IMAP4, or Exchange EWS), provide the Email Account User Name and Password, and ensure the 'Account is Set to Active' option is toggled 'On'.",{"name":70,"@type":61,"acceptedAnswer":71},"What are the options for email server access protocols for inbound email?",{"text":72,"@type":64},"For inbound email, iSupport supports POP3, IMAP4, and Exchange EWS as email server access protocols. The choice depends on the capabilities of your email server and your specific integration requirements.","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},194809,1788442892,{"code":4,"msg":82,"data":83},"success",[84,89,94,99,104,109,114,119,124],{"id":85,"doc_module":22,"doc_module_name":25,"category_name":86,"show_sort_weight":87,"slug":88},11,"Presentations",90,"presentations",{"id":90,"doc_module":22,"doc_module_name":25,"category_name":91,"show_sort_weight":92,"slug":93},12,"Resumes",80,"resumes",{"id":95,"doc_module":22,"doc_module_name":25,"category_name":96,"show_sort_weight":97,"slug":98},14,"Invoices",70,"invoices",{"id":100,"doc_module":22,"doc_module_name":25,"category_name":101,"show_sort_weight":102,"slug":103},15,"Posters",60,"posters",{"id":105,"doc_module":22,"doc_module_name":25,"category_name":106,"show_sort_weight":107,"slug":108},16,"Social Media",50,"social-media",{"id":110,"doc_module":22,"doc_module_name":25,"category_name":111,"show_sort_weight":112,"slug":113},17,"Forms",40,"forms",{"id":115,"doc_module":22,"doc_module_name":25,"category_name":116,"show_sort_weight":117,"slug":118},18,"Letters",30,"letters",{"id":120,"doc_module":22,"doc_module_name":25,"category_name":121,"show_sort_weight":122,"slug":123},21,"Paper Templates",5,"papers-templates",{"id":125,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":4,"slug":126},158,"general-158",{"code":4,"msg":82,"data":128},{"doc_id":79,"user_id":129,"nickname":42,"user_avatar":11,"doc_module":22,"category_id":125,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":11,"file_id":130,"file_url":131,"file_type":132,"file_size":133,"view_count":85,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":134,"language":135,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":12,"update_tm":80,"read_time":139},8796093062539,"cbCailiLHfESutBL","https://ap.wps.com/l/cbCailiLHfESutBL","pdf",1103226,26,"English","# Email\n## Default Outbound Settings\n## Accounts","[{\"question\":\"What are the key components for configuring outbound email settings in iSupport?\",\"answer\":\"Key components include setting the reply-to address, enabling or disabling Exchange Web Services (EWS) and local SMTP server usage, specifying the email server address and port number, configuring SMTP authentication with username and password, and selecting the connection encryption type (None, SSL, or TLS).\"},{\"question\":\"How can an inbound email account be set up in iSupport?\",\"answer\":\"To set up an inbound email account, you need to specify the incoming email server details, select the appropriate Email Server Access Protocol (POP3, IMAP4, or Exchange EWS), provide the Email Account User Name and Password, and ensure the 'Account is Set to Active' option is toggled 'On'.\"},{\"question\":\"What are the options for email server access protocols for inbound email?\",\"answer\":\"For inbound email, iSupport supports POP3, IMAP4, and Exchange EWS as email server access protocols. The choice depends on the capabilities of your email server and your specific integration requirements.\"}]","Configuring Email Functionality for iSupport | PDF",9]