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Describes application delivery, installation and deletion flow, and the system designer setup of required static groups and preconfigured lookups. Provides guidance on managing lookup content, including activation/deactivation rules, risk case and stage configuration, business rule creation, risk scoring models, person screening, and notification rule configuration.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":11,"@type":70,"position":76},"https://docshare.wps.com/template/presentations/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/complytrack-creatio-admins-manual-version-12/249157/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/complytrack-creatio-admins-manual-version-12/249157.png","ImageObject",442,249,{"name":88,"@type":89},"\tCallum ","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-21","2026-09-12",true,{"@type":98,"interactionType":99,"userInteractionCount":8},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"How is the ComplyTrack Creatio application delivered and installed?","Question",{"text":108,"@type":109},"The application is delivered as a .zip file containing required packages. Installation is performed from the Installation section, and deletion is carried out in the System designer. Future updates are provided as separate packages installed through the console.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"What happens when lookup values are edited or deactivated?",{"text":113,"@type":109},"Editing lookup content is possible through the Lookups section, but deleting basic content is not recommended because it can break preconfigured business processes. Deactivated lookup values are not available for selection in lookup fields, while existing records keep the previously set inactive values for filtering.",{"name":115,"@type":106,"acceptedAnswer":116},"How are business rules and risk scoring models configured in ComplyTrack?",{"text":117,"@type":109},"Business rules are set by defining main fields, conditions, actions, and additional validations. 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Introduction 4  \n2. ComplyTrack 5  \n2.1. Lookup content page 5  \n2.2. Lookups of ComplyTrack group 6  \n2.3. Description of non-standard lookups 11  \n2.3.1. Email templates lookup 11  \n2.3.2. Lookup Characteristics 12  \n2.3.3. Lookup Universal validations 13  \n2.4. Lookup Risk case – Type settings 14  \n2.5. Risk case – Stage settings 17  \n3. Setting new Business rule 19  \n3.1. Business rule main fields 19  \n3.2. Business rule conditions 20  \n3.3. Business rule Actions 21  \n3.4. Additional validation and functionality 22  \n4. Risk scoring models 23  \n4.1. Risk scoring models creation and management 23  \n4.2. Business rules for risk scoring 24  \n4.3. Risk scoring type settings 25  \n4.4. Client risk level 26  \n4.5. Risk scoring threshold points for incident creation 27  \n4.6. Risk scoring level change for incident creation 27  \n4.7. Risk scoring in Risk case 27  \n4.8. Risk scoring results 29  \n5. Person screening 31  \n5.1. Person screening system settings 31  \n5.2. Person screening lookup settings 32  \n5.3. Full match function 32  \n6. Notification rules 34  \n6.1. Notification rules Object permissions 34  \n6.2. Configuring notifications rules 34  \n7. Section System settings 38  \n7.1. System setting page 38  \n7.2. List of system settings 38  \n1. Introduction  \nApp ComplyTrack Creatio is delivered as .zip file containing all the necessary packages. Installation is carried out from section Installation; deletion of the application is carried out in System designer. Future updates will be supplied as separate packages to be installed through console.  \nAfter installation, in sections Lookups and System settings in System designer, static groups Accounts, Contacts, Questionnaire, Incidents, Risk cases, Documents, Scoring models, Risk scoring, Sanctions list, Regular check, Universal validations are created. They contain lookups and settings necessary for the solution to function. Some lookups and settings will be filled in with demo values by default.  \nDetailed description of system settings and lookups designed for ComplyTrack Creatio is provided in this admin’s manual.  \nLearn more about basic functionality of Creatio on company’s website [https://academy.creatio.com](https://academy.creatio.com)  \n2. ComplyTrack  \nLibrary of ComplyTrack by Creatio consists of the following sections:  \n✓ Accounts  \n✓ Contacts  \n✓ Questionnaire  \n✓ Incidents  \n✓ Risk cases  \n✓ Documents  \n✓ Scoring models  \n✓ Risk scoring  \n✓ Sanctions list names  \n✓ Regular check  \n✓ Person check  \n2.1. Lookup content page  \nSection Lookups is designed for management of contents of the lookups of ComplyTrack Creatio. In this section you can edit the entries of the existing lookups, as well as register new lookups.  \nTo access this section, open System Designer by clicking on in the right upper corner of the application. Then click on the link Lookups in the group System setup. The Lookups form a separate branch. The folders are named in accordance with the sections: Accounts, Contacts, Questionnaire, Incidents, Risk cases, Documents, Scoring models, Risk scoring, Sanctions list, Regular check.  \nNB!  \nUpon editing the content of the lookups, it is not recommended to delete their basic contents, since it may lead to incorrect operation of preconfigured business processes.  \nThe majority of the lookups are of standard type, and they contain only fields Name and Description. Non-standard lookups contain a separate page for editing the entries.  \nNB!  \nIf one or several values of the lookup are outdated and are no longer being used, this value can be deactivated. Deactivated value will not be displayed during the selection of values in the fields of the lookup. However, the users will still see this value in the entries it was indicated before and will be able to use it for filtering.  \nAttention  \nWhen","cbCaiq6SkoaD9iq8","https://ap.wps.com/l/cbCaiq6SkoaD9iq8","pdf",1527463,"English","# Introduction\n## Installation and application delivery\n## System designer setup of static groups\n# ComplyTrack\n## Lookup content page\n## Lookups of ComplyTrack group\n## Description of non-standard lookups\n# Setting new Business rule\n## Business rule main fields\n## Business rule conditions\n## Business rule actions\n# Risk scoring models\n## Risk scoring models creation and management\n## Business rules for risk scoring\n## Risk scoring in Risk case\n# Person screening\n## Person screening system settings\n## Person screening lookup settings\n## Full match function\n# Notification rules\n## Notification rules object permissions\n## Configuring notifications rules\n# Section System settings\n## System setting page\n## List of system settings","[{\"question\":\"How is the ComplyTrack Creatio application delivered and installed?\",\"answer\":\"The application is delivered as a .zip file containing required packages. Installation is performed from the Installation section, and deletion is carried out in the System designer. Future updates are provided as separate packages installed through the console.\"},{\"question\":\"What happens when lookup values are edited or deactivated?\",\"answer\":\"Editing lookup content is possible through the Lookups section, but deleting basic content is not recommended because it can break preconfigured business processes. Deactivated lookup values are not available for selection in lookup fields, while existing records keep the previously set inactive values for filtering.\"},{\"question\":\"How are business rules and risk scoring models configured in ComplyTrack?\",\"answer\":\"Business rules are set by defining main fields, conditions, actions, and additional validations. Risk scoring models are created and managed through dedicated sections, with further business rules, risk scoring type settings, and configuration of client risk levels and threshold points for incident creation.\"}]","ComplyTrack Creatio - Admin's Manual - Version 1.2 | PDF",1789250206]