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The position strengthens advice delivery processes against Advice Quality Standards (AQS), promotes Welsh Language Standards, and upholds FCA Consumer Duty principles to prevent foreseeable harm and support fair client outcomes. Responsibilities also include supporting audit and risk committee work, business continuity plan delivery, improving debt advice communication, and overseeing compliance with the National Citizens Advice Performance and Quality Framework, plus training and wellbeing expectations.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":41,"@type":70,"position":76},"https://docshare.wps.com/template/letters/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/compliance-officer-job-description-2025-responsibilities-and-learning-development/257658/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/compliance-officer-job-description-2025-responsibilities-and-learning-development/257658.png","ImageObject",442,249,{"name":88,"@type":89},"Paura","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-24","2026-09-13",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",9,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"What are the core responsibilities of the Compliance Officer regarding advice quality?","Question",{"text":109,"@type":110},"The role focuses on strengthening and continually improving advice delivery processes to meet Advice Quality Standards (AQS) and ensure best outcomes for clients.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"How does the Compliance Officer support legal and regulatory compliance?",{"text":114,"@type":110},"The position promotes Welsh Language Standards, supports FCA Consumer Duty principles, and oversees compliance with the National Citizens Advice Performance and Quality Framework including accreditation requirements and audit preparation.",{"name":116,"@type":107,"acceptedAnswer":117},"What learning, wellbeing, and other expectations apply to the role?",{"text":118,"@type":110},"The organisation provides training and coaching, expects proactive professional development, and sets high standards for respectful conduct, reliability, accountability, health and safety adherence, and any other duties requested by the line manager.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},257658,1790204194,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":40,"category_name":41,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":76,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":9},13056712833777,"https://ap-avatar.wpscdn.com/davatar_29158cc5080c5b710cf443261637dec0","| Compliance Officer Job Description |  |\n| --- | --- |\n\nWhat you can expect  \nYou will play a vital role in ensuring our organisation delivers trusted, highquality advice that meets all legal, regulatory, and quality standards. Working across teams, you will help embed good governance and promote continual improvement under all regulated activities.  \nResponsibilities  \nAll the responsibilities that we’ll trust you with  \nProviding advice  \nThe work you do can have a significant impact on people’s lives, and you will contribute to our success  \n You will strengthen and continually improve advice delivery processes so that all support provided meets the Advice Quality Standards (AQS) and delivers the best possible outcomes for clients  \n You will promote and ensure compliance with the Welsh Language Standards, helping us make our services accessible and welcoming to Welsh language speakers  \n You will help us uphold the principles of the FCA Consumer Duty, ensuring the organisation acts in food faith, avoids foreseeable harm and supports people to pursue their financial objectives, and clients are treated fairly, receiving advice that achieves the Consumer Duty outcomes  \n You will be part of the origination’s audit and risk committee, supporting trustees to monitor and maintain the organisation’s risk register, identifying and addressing potential issues and mitigations  \n You will support the delivery of our Business Continuity Plan, ensuring that essential activities are completed on time  \n You will review and enhance debt advice processes to improve how we communicate with clients, ensuring advice is clear, compassionate, and easy to understand  \n You will oversee compliance with the National Citizens Advice Performance and Quality Framework, including ensuring the organisation meets accreditation requirements, as well as, in preparation for the annual audit, reviewing and updating the portfolio, and implementing any required or recommended changes.  \nLearning & development  \nWe are committed to helping you perform to the best of your ability  \n We will support your development by providing appropriate training and coaching  \n You will be proactive in your learning and identify your professional development needs  \nBeing an employee of CACV  \nWe value all our employees, and we set high standards  \n You will contribute to the wellbeing of your colleagues by being respectful, professional, and considerate at all times  \n You will demonstrate a commitment to our aims and principles, acting in ways that uphold our values and following policies and procedures that protect the organisation’s integrity, reputation and independence  \n You will always maintain high professional standards, including punctuality, reliability and accountability  \nOther responsibilities  \nOther important requirements of the role  \n You will undertake any other duties as may reasonably be requested by your line manager or the organisation, in line with the scope and objectives of this role  \n You will promote the aims, values and policies of Citizens Advice Cardiff and Vale, including membership requirements and the organisation’s strong commitment to equality, diversity, and inclusion  \n You will adhere to all health and safety guidelines, taking shared responsibility for maintaining a safe working environment for yourself, your colleagues, and clients  \nThis job description is only a guide. It is not exhaustive and does not constitute a term and condition of employment.","cbCaikDw4scNAsXV","https://ap.wps.com/l/cbCaikDw4scNAsXV","pdf",132361,"English","# Responsibilities\n## Providing advice\n## Learning & development\n## Being an employee of CACV\n## Other responsibilities","[{\"question\":\"What are the core responsibilities of the Compliance Officer regarding advice quality?\",\"answer\":\"The role focuses on strengthening and continually improving advice delivery processes to meet Advice Quality Standards (AQS) and ensure best outcomes for clients.\"},{\"question\":\"How does the Compliance Officer support legal and regulatory compliance?\",\"answer\":\"The position promotes Welsh Language Standards, supports FCA Consumer Duty principles, and oversees compliance with the National Citizens Advice Performance and Quality Framework including accreditation requirements and audit preparation.\"},{\"question\":\"What learning, wellbeing, and other expectations apply to the role?\",\"answer\":\"The organisation provides training and coaching, expects proactive professional development, and sets high standards for respectful conduct, reliability, accountability, health and safety adherence, and any other duties requested by the line manager.\"}]","Compliance Officer Job Description - 2025 - Responsibilities and Learning & Development | PDF",1789315630]