[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-seo-278029-105":3,"detail-sidebar-cat-1-en-105":81,"doc-detail-278029-en":127},{"code":4,"msg":5,"data":6},0,"ok",{"site_id":7,"language":8,"slug":9,"title":10,"keywords":11,"description":12,"schema_data":13,"social_meta":74,"head_meta":76,"extra_data":78,"updated_unix":80},105,"en","complaint-letter-template-goods-and-services","Complaint Letter Template - Goods and Services","","Complaint letter templates for reporting unsatisfactory purchases of goods and paid services. Provide placeholders for the sender’s and company’s contact details, customer account or reference information, transaction date and location, and a clear description of the problem. Specify the desired resolution such as refund, repair, or re-performance, and include enclosed documents like receipts or contracts. Include a response deadline and escalation reference to the Office of Fair Trading when unresolved.",{"@graph":14,"@context":73},[15,34,56],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/template/","Template",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/template/letters/","Letters",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/template/complaint-letter-template-goods-and-services/278029/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/complaint-letter-template-goods-and-services/278029.png","ImageObject",442,249,{"name":42,"@type":43},"Riley West","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-10-19","2026-09-15",true,{"@type":52,"interactionType":53,"userInteractionCount":55},"InteractionCounter",{"@type":54},"ViewAction",13,{"@type":57,"mainEntity":58},"FAQPage",[59,65,69],{"name":60,"@type":61,"acceptedAnswer":62},"What information should be included in a complaint letter for goods?","Question",{"text":63,"@type":64},"Include your contact details, the company’s address, account or goods reference details, the purchase date and location, and a specific description of the problem. Clearly state the action you want (e.g., refund or repair) and list any enclosed documents like receipts.","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"How should the complaint be described for services?",{"text":68,"@type":64},"Explain what service you paid for, where and when it was provided, and why it was unsatisfactory (e.g., defective, incomplete, or not performed properly). Provide as much relevant detail as possible to support the request for resolution.",{"name":70,"@type":61,"acceptedAnswer":71},"What response timeline and escalation step are suggested in the templates?",{"text":72,"@type":64},"Request a response by a given date, with guidance that 10 working days is reasonable. If the issue cannot be resolved, the templates note referring the matter to the Office of Fair Trading.","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},278029,1791350427,{"code":4,"msg":82,"data":83},"success",[84,89,94,99,104,109,114,118,123],{"id":85,"doc_module":22,"doc_module_name":25,"category_name":86,"show_sort_weight":87,"slug":88},11,"Presentations",90,"presentations",{"id":90,"doc_module":22,"doc_module_name":25,"category_name":91,"show_sort_weight":92,"slug":93},12,"Resumes",80,"resumes",{"id":95,"doc_module":22,"doc_module_name":25,"category_name":96,"show_sort_weight":97,"slug":98},14,"Invoices",70,"invoices",{"id":100,"doc_module":22,"doc_module_name":25,"category_name":101,"show_sort_weight":102,"slug":103},15,"Posters",60,"posters",{"id":105,"doc_module":22,"doc_module_name":25,"category_name":106,"show_sort_weight":107,"slug":108},16,"Social Media",50,"social-media",{"id":110,"doc_module":22,"doc_module_name":25,"category_name":111,"show_sort_weight":112,"slug":113},17,"Forms",40,"forms",{"id":115,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":116,"slug":117},18,30,"letters",{"id":119,"doc_module":22,"doc_module_name":25,"category_name":120,"show_sort_weight":121,"slug":122},21,"Paper Templates",5,"papers-templates",{"id":124,"doc_module":22,"doc_module_name":25,"category_name":125,"show_sort_weight":4,"slug":126},158,"General","general-158",{"code":4,"msg":82,"data":128},{"doc_id":79,"user_id":129,"nickname":42,"user_avatar":130,"doc_module":22,"category_id":115,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":55,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":26,"language":136,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":12,"update_tm":140,"read_time":22},1099523885074,"https://ap-avatar.wpscdn.com/davatar_9964176cb1d06d4a9deccf72a44ae3dc","Complaint letter template for goods you bought  \n[Your name]  \n[Your address]  \n[Your phone number or email address](How you want to be contacted)  \nCustomer Services Manager (if you don't have a contact name)[Company name]  \n[Company address line 1]  \n[Company address line 2]  \n[Company address line 3][Postcode]  \nDear [Contact Person or Customer Service Manager],[Account number, goods purchased model number etc.]  \nOn [date], I bought [describe goods] at [location, date and other important details of the transaction] .  \nI am disappointed because [it/they has/have] not performed well because [explain the problem; for example, the product does not work properly, I was billed the wrong amount, something was not disclosed properly or was misrepresented, etc.] .  \nTo resolve the problem I would like you to [state the action you require e.g. refund, repair etc.] .  \nEnclosed is a copy/are copies of the [receipt, contract etc.] .  \nI look forward to hearing from you by [date – 10 working days after receiving this letter or email is a reasonable time for a response] . I would like this problem to be resolved between us. However, if we are unable to resolve the matter I will refer it to the Office of Fair Trading.  \nPlease contact me at the address or phone shown above.  \nYours sincerely [Sign]  \n[Print your name][Date]  \nEnclosures: [state documents you have enclosed, if any]  \nCc: [Include name and company if are sending a copy of this letter to someone else]  \n]  \nComplaint letter template for services you paid for  \n[Your name]  \n[Your address]  \n[Your phone number or email address (how you want to be contacted)]  \nCustomer Services Manager (if you don't have a contact name)[Company Name]  \n[Company address line 1]  \n[Company address line 2]  \n[Company address line 3][Postcode]  \nDear [Contact Person or Customer Service Manager],[Account number, services purchased etc.]  \nOn [date], I [bought, rented, was provided with etc.] a [service performed etc.] at [location, date and other important details of the transaction] .  \nI am disappointed because [the service you provided, your service etc.] was [unsatisfactory, unfinished, defective etc.] because [explain the problem as you understand it giving as much detail as possible] .  \nTo resolve the problem, I would like you to [state the action you require e.g. refund, service performed again, rectified etc.] .  \nEnclosed is a copy/are copies of the [receipt, contract etc.] .  \nI look forward to hearing from you by [date – 10 working days after receiving this letter or email is a reasonable time for a response] . I would like this problem to be resolved between us. However, if we are unable to resolve the matter I will refer it to the Office of Fair Trading.  \nPlease contact me at the address or phone shown above.  \nYours sincerely [Sign]  \n[Print Your Name][Date]  \nEnclosures: [state documents you have enclosed, if any]  \nCc: [Include name and company if are sending a copy of this letter to someone else]","cbCailqBYzBrAY96","https://ap.wps.com/l/cbCailqBYzBrAY96","pdf",208736,"English","# Complaint letter template for goods you bought\n## Sender and company details\n## Transaction information and complaint\n## Requested resolution and enclosures\n# Complaint letter template for services you paid for\n## Sender and company details\n## Service details and complaint\n## Requested resolution and enclosures","[{\"question\":\"What information should be included in a complaint letter for goods?\",\"answer\":\"Include your contact details, the company’s address, account or goods reference details, the purchase date and location, and a specific description of the problem. Clearly state the action you want (e.g., refund or repair) and list any enclosed documents like receipts.\"},{\"question\":\"How should the complaint be described for services?\",\"answer\":\"Explain what service you paid for, where and when it was provided, and why it was unsatisfactory (e.g., defective, incomplete, or not performed properly). Provide as much relevant detail as possible to support the request for resolution.\"},{\"question\":\"What response timeline and escalation step are suggested in the templates?\",\"answer\":\"Request a response by a given date, with guidance that 10 working days is reasonable. If the issue cannot be resolved, the templates note referring the matter to the Office of Fair Trading.\"}]","Complaint Letter Template - Goods and Services | PDF",1789506459]