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The content guides learners on what to complain about and what tone to use, then provides a clear structure: an opening sentence stating the reason for writing, a second paragraph summarizing what went wrong, and later paragraphs describing actions already taken and expected outcomes. 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I would appreciate it if you would look into this matter as soon as possible with a view to refunding my money in full. |\n| --- |\n| [2.](2. it)[ it](2. it) took nearly a day to restore the running water supply and it was another three days before the air conditioning was repaired. |\n| 3. However, our bungalow was a five-minute walk from the beach and located between a car park and a disco that was open every night until 3 a. m. |\n| 4. I am writing to complain about |\n| 5. When we requested a change of bungalow, Mr Kitching was offhand and unwilling to try to find a solution. |\n| 6. Secondly, your brochure clearly states that all bungalows have a sea view and are situated in pleasant, surroundings. |\n| 7. Although these problems were immediately pointed out to your representative, Mr Kitching, |\n| 8. the bungalow accommodation provided for my family at the Palm Tree Resort, Phuket, Thailand, from 2-16 December 2006. |\n| 9. These problems detracted significantly from our enjoyment of the holiday |\n| [10.](10. as)[ as](10. as) it was necessary to spend the first day having the room put into a habitable condition, while for the rest of our stay we had very little sleep at night. |\n| 11. When we arrived, the accommodation had not been cleaned, the air conditioning was not working and there was no running water in the bathroom. |","cbCaidyynvOTqxSP","https://ap.wps.com/l/cbCaidyynvOTqxSP","pdf",1152208,24,"English","# COMPLAINT LETTER\n## What can we complain about?\n## What tone should we use?\n# COMPLAINT LETTER STRUCTURE\n## Paragraph 1\n## Paragraph 2\n## Paragraphs 3 & 4\n# Letter of Complaint - Sample\n## Rearrange the following sentences to form a letter of complaint","[{\"question\":\"What can you complain about in a complaint letter?\",\"answer\":\"The material asks learners to decide what they want to complain about, based on the situation that triggered dissatisfaction.\"},{\"question\":\"What tone should you use in a complaint letter?\",\"answer\":\"The document prompts learners to choose an appropriate tone for a formal complaint letter.\"},{\"question\":\"How is a complaint letter structured?\",\"answer\":\"It follows a structure with Paragraph 1 for the opening reason, Paragraph 2 for summarizing what went wrong, and Paragraphs 3 \\u0026 4 to outline steps taken and state what you would like to happen next.\"}]","COMPLAINT LETTER - Letter of Complaint - Complaint Letter Structure | PDF",1789509509,8]