[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-307695-105":53,"doc-detail-307695-en":127},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":120,"head_meta":122,"extra_data":124,"updated_unix":126},105,"en","complaint-form-new-template","Complaint Form - New Template","","Complaint form template for reporting issues related to financial services products, advice, or investment recommendations. Collects complainant identity, correspondence details, and information about any supporting complainant, including related individuals and their relationship. Requires confirmation of eligibility, including claim limits up to R800 000 and prior steps before approaching the FAIS Ombud. Gathers details of the financial product, sale date, first realization of problems, prior complaints, court involvement, and other ombud referrals, plus a structured narrative and requested remedy.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":36,"@type":70,"position":76},"https://docshare.wps.com/template/forms/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/complaint-form-new-template/307695/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/complaint-form-new-template/307695.png","ImageObject",442,249,{"name":88,"@type":89},"Emma Mercer","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-22","2026-09-19",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",9,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"How can the complaint form and supporting documentation be returned?","Question",{"text":109,"@type":110},"Return the form and supporting documentation by e-mail or fax, or post it to the provided PO Box address.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"What eligibility limits apply to the total claim amount?",{"text":114,"@type":110},"The total amount claimed must not exceed R800 000, including both capital and income. If it exceeds the limit, you must forego the excess in writing or obtain consent from the person being complained about.",{"name":116,"@type":107,"acceptedAnswer":117},"What conditions must be met before this Office can assist with the complaint?",{"text":118,"@type":110},"Do not have an existing court approach for assistance. Approach the party you are aggrieved with first and give them a period of 6 weeks to resolve the matter, and attach proof of this.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},307695,1790467539,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":35,"category_name":36,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":136,"language":137,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":138,"faqs":139,"seo_title":140,"seo_description":61,"update_tm":141,"read_time":73},962084925502,"https://ap-avatar.wpscdn.com/davatar_6f874abed73319feea01a86fa6f0fab8","Please use this form to tell us about your complaint. Should you need assistance to complete the form, kindly contact us on (012) 762 5000 / (012) 470 9080, Sharecall 086 066 FAIS (3247) . The form, together with supporting documentation can be returned via e-mail to [info@faisombud.co.za](info@faisombud.co.za), or via fax on 012 348 3447. Alternatively, you can post it to PO Box 74571, Lynnwood Ridge, 0040.  \nPlease give us your details:  \n(If you are acting as a representative of the complainant, please attach the necessary power of attorney)  \n\n| Surname: |  |  |  |  |  | Title: |  |\n| --- | --- | --- | --- | --- | --- | --- | --- |\n| First Names: |  |  |  |  |  |  |  |\n| Identity No: |  |  | Occupation: |  |  |  |  |\n| Address for corresponding with you: | Address line 1\u003Cbr>Address line 2\u003Cbr>Town |  |  |  |  |  |  |\n| Province: |  |  |  |  |  | Postal\u003Cbr>Code: |  |\n| Phone number 1: |  | Phone number 2: |  |  |  |  |  |\n| Email: |  |  |  |  |  |  |  |\n\nWherever possible, we would prefer corresponding by email as this minimises delays in corresponding with you. If there is any change in your contact details, kindly notify us immediately.  \nDetails of anyone complaining with you:  \n\n| Surname: |  |  |  |  |  | Title: |  |\n| --- | --- | --- | --- | --- | --- | --- | --- |\n| First Names: |  |  |  |  |  |  |  |\n| Identity No: |  |  | Occupation: |  |  |  |  |\n| Address for corresponding with you: | Address line 1\u003Cbr>Address line 2\u003Cbr>Town |  |  |  |  |  |  |\n| Province: |  |  |  |  |  | Postal\u003Cbr>Code: |  |\n| Phone number 1: |  | Phone number 2: |  |  |  |  |  |\n| Email: |  |  |  |  |  |  |  |\n\n\n| Relationship to you: |  |\n| --- | --- |\n\nIn order for us to assist with your complaint, the total amount you are claiming may not exceed R800 000, this includes both capital and income. If this is the case, please take note of the following:  \n• You will have to forego / abandon, in writing, the amount in excess of R800 000, or  \n• The person you are complaining against will have to consent to this Office attending to your complaint.  \nIf you do not agree to these terms, this Office unfortunately cannot assist with your complaint.  \nPlease confirm your choice below:  \nI agree to forego the amount of my claim in excess of R800 000 YES   NO    \nWhich financial services provider, advisor or persons are you complaining about?  \nThis can be either:  \n• The advisor / intermediary who advised you with regards to the product; or  \n• The product provider for the financial product or investment that was recommended by the advisor / intermediary.  \n\n| Name: |  |\n| --- | --- |\n| Address: |  |\n| Contact number: |  |\n| Email: |  |\n\nIs there any other person or business that you are complaining about?  \n\n| Name: |  |\n| --- | --- |\n| Address: |  |\n| Contact number: |  |\n| Email: |  |\n\nPlease give us the names of the financial product / investment you are complaining about, and provide details of the product provider:  \nVery important:  \n• If you have already approached a Court for assistance, this Office cannot help with your complaint.  \n• You have to approach the party you are aggrieved with first and provide them with a period of 6 weeks to resolve the matter before this Office can help with your complaint.  \n• Please ensure that proof of this is attached to your complaint.  \n\n| What type of financial product was sold to you?\u003Cbr>(This can include investments, long term insurance, short term insurance, retirement products, forex products, medical schemes or others) |  |\n| --- | --- |\n| The date when the financial product was sold to you: |  |\n| When did you first realise there was a problem? |  |\n| When did you first complain to the company / person? |  |\n| Have you approached the Courts for assistance? |  |\n| Has the complaint been referred to any other Ombud? |  |\n| If yes, please indicate which Ombud and provide us with their reference number: |  |\n\nTell us about your complaint – what happened? (Provide as much detail as possible, and feel free ","cbCaii5xvf4fwatG","https://ap.wps.com/l/cbCaii5xvf4fwatG","pdf",215876,6,"English","# Complainant details\n## Instructions and return methods\n## Contact and corresponding information\n## Additional complaining party details\n# Complaint eligibility and confirmation\n## Claim limit up to R800 000\n## Prior approach and proof requirements\n# Parties and product information\n## Advisor or provider being complained about\n## Other persons or businesses complained about\n## Financial product/investment and timeline\n## Court and other ombud referrals\n# Complaint description and impact\n## What happened and advice assessment\n## Financial or other impact\n## Requested remedy\n# Declaration","[{\"question\":\"How can the complaint form and supporting documentation be returned?\",\"answer\":\"Return the form and supporting documentation by e-mail or fax, or post it to the provided PO Box address.\"},{\"question\":\"What eligibility limits apply to the total claim amount?\",\"answer\":\"The total amount claimed must not exceed R800 000, including both capital and income. If it exceeds the limit, you must forego the excess in writing or obtain consent from the person being complained about.\"},{\"question\":\"What conditions must be met before this Office can assist with the complaint?\",\"answer\":\"Do not have an existing court approach for assistance. Approach the party you are aggrieved with first and give them a period of 6 weeks to resolve the matter, and attach proof of this.\"}]","Complaint Form - New Template | PDF",1789853396]