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It defines key concepts including competencies, competency framework/model, competency profiling, and competency mapping, and distinguishes core/soft skills from functional/technical competencies. The guide outlines how to design and implement a competency matrix in the workplace by clarifying purpose, selecting the approach and project team, defining scope and roles, and establishing benchmarks for staff assessment and alignment with expected excellent behaviors.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":51,"@type":70,"position":76},"https://docshare.wps.com/template/general/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/competency-matrix-development-usage-guide/246144/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/competency-matrix-development-usage-guide/246144.png","ImageObject",442,249,{"name":88,"@type":89},"Chloe Bennett","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-09-24","2026-09-12",true,{"@type":98,"interactionType":99,"userInteractionCount":79},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What is a competency matrix used for in the workplace?","Question",{"text":108,"@type":109},"It helps manage workforce competencies by defining the abilities and expected behaviors needed to deliver successful business outcomes and optimize employee performance.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"What are the main categories of competencies mentioned in the guide?",{"text":113,"@type":109},"Competencies are grouped into two broad categories: core/foundational/soft skills and functional/technical competencies.",{"name":115,"@type":106,"acceptedAnswer":116},"How should an organization begin developing a competency matrix?",{"text":117,"@type":109},"Start by understanding the purpose, deciding the approach, and assembling an appropriate project team to define scope, coverage of roles/levels, and the behaviors that reflect organizational values.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},246144,1789233572,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":50,"category_name":51,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":79,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":135,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":125,"read_time":140},962084925782,"https://ap-avatar.wpscdn.com/davatar_9964176cb1d06d4a9deccf72a44ae3dc","Competency Matrix Development & Usage Guide  \nAgenda  \n© The i-Capital Africa Institute  \nIntroduction  \nDefinition of Key Terms  \nComponents of Competency Matrix  \nHow to Design and use a Competency Matrix  \nBenefits of Competency Matrix  \n2  \nLearning objectives  \n© The i-Capital Africa Institute  \nParticipants will:  \n• Understand the meaning of competencies, competency model/framework/ matrix & Key terms (concepts)  \n• Gain a basic understanding of the benefits of Competency Matrix  \n• Learn what are the components of Competency Matrix  \n• Learn how is the Competency Matrix is Developed & Used in the Workplace? (This include competency assessment)  \n• Ensure participants demonstrate the expertise necessary for developing/ maintaining competency matrix  \n3  \nIntroduction  \nManaging competencies within a workforce are important for delivering successful business outcomes and gain the understanding of the abilities of the employees. This is where the role of competency matrix comes into play.  \nCompetency management  \n= “a set of activities  \naimed at  \nrealising the mission of the organisation  \noptimising the  \nperformance of employees  \nand  \n”  \n4  \n© The i-Capital Africa Institute  \nWhat are competencies?  \nEasy to identify and develop usually defines  \nsatisfactory performance  \nis a cluster of related knowledge, attitudes, skills, attributes and other personal characteristics that affects a major part of one’s job (correlates with performance on the job),  \nSkills and  \nknowledge  \nBehaviours  \nMore difficult to identify and develop- Values Attributes often defines superior  \nperformance  \n© The i-Capital Africa Institute  \nTraits  \nMotives  \nWhat is Competency Framework /Model  \n▪ is a model that broadly describes performance excellence within an organization.  \n▪ usually includes a number of competencies that are applied to multiple occupational roles within the organization.  \n▪ establishes the benchmark against which staff are assessed. A competency framework is a means by which organizations communicate which behaviors are required, valued, recognized and rewarded with respect to specific occupational roles.  \n▪ ensures that staff, in general, have a common understanding of the organization’s values and expected excellent performance behaviors.  \n6  \n© The i-Capital Africa Institute  \nDefinition of Key Terms  \nCompetency  \nCompetency Profiling  \nCompetency Mapping  \nCompetency Model/Framework  \nA Competency matrix  \nCompetencies in organizations tend to fall into two broad categories: Core/foundational/soft skill and  \nFunctional/Technical Competencies.  \n7  \n© The i-Capital Africa Institute  \nHow is the Competency Matrix being Developed & Used in the Workplace?  \nUnderstand the Purpose & Decide on the Approach and Project Team  \n▪ Identify what your organization is trying to accomplish by incorporating competencies into employees’ job descriptions and in HR system in general. How you wish to use the competencies will determine how the framework should be structured, who should be involved in preparing it and how to determine its scope.  \n▪ Do you want to develop a framework that will incorporate all roles and functions or a specific group of employees?  \n▪ Will it cover all levels or exclude target groups? A framework that is exclusive to a specific group will focus exclusively on the roles and functions of that group while a framework that will be used across multiple functions will have a more general focus and include all roles and functions.  \n▪ Next, you will need to determine the approach you would like to embrace. Whether you are going to develop a set of Core Competencies, Specific Job Competencies or both the process of developing the framework requires you to collect, define and assemble behaviors that reflect the values of your organization. This can be a tedious task and may require expertise outside of your own organization.  \n10  \n© The i-Capital Africa Institute","cbCaib1oJWUVVXyN","https://ap.wps.com/l/cbCaib1oJWUVVXyN","pdf",1597945,26,"English","# Introduction\n## Definition of Key Terms\n# Components of Competency Matrix\n# How to Design and use a Competency Matrix\n## How the Competency Matrix is Developed & Used in the Workplace","[{\"question\":\"What is a competency matrix used for in the workplace?\",\"answer\":\"It helps manage workforce competencies by defining the abilities and expected behaviors needed to deliver successful business outcomes and optimize employee performance.\"},{\"question\":\"What are the main categories of competencies mentioned in the guide?\",\"answer\":\"Competencies are grouped into two broad categories: core/foundational/soft skills and functional/technical competencies.\"},{\"question\":\"How should an organization begin developing a competency matrix?\",\"answer\":\"Start by understanding the purpose, deciding the approach, and assembling an appropriate project team to define scope, coverage of roles/levels, and the behaviors that reflect organizational values.\"}]","Competency Matrix Development & Usage Guide | PDF",9]