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The session covers the change context and background, quality improvement tools (including HSE questionnaire, Appreciative Enquiry, PESTLE, stakeholder analysis, Cultural Web, and options appraisal), and delivery methods such as process mapping, gap analysis, GANT charts, governance and operational structures, action learning sets, and supervision. It concludes with wellbeing champions, self care, and outcomes showing improvement from baseline through ongoing cycles.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":11,"@type":70,"position":76},"https://docshare.wps.com/template/presentations/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/compassionate-leadership-and-change-management-dawn-leoni-rcslt-south-wales-event-march-2023/245847/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/compassionate-leadership-and-change-management-dawn-leoni-rcslt-south-wales-event-march-2023/245847.png","ImageObject",442,249,{"name":88,"@type":89},"Alex Sinclair","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-19","2026-09-12",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",6,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"What change was being addressed through compassionate leadership approaches?","Question",{"text":109,"@type":110},"The session targets improving team performance by strengthening collaboration, providing colleague support, and shaping culture, contributing to a turnaround acknowledged in the Awards Wales winners guide.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"Which quality improvement tools are included in the leadership toolkit?",{"text":114,"@type":110},"The outline covers tools such as the Health and Safety Executive questionnaire, Appreciative Enquiry, team vision and purpose, PESTLE analysis, stakeholder analysis, Cultural Web, and options appraisals, supported by practical planning tools like process mapping and gap analysis.",{"name":116,"@type":107,"acceptedAnswer":117},"How are outcomes and continuous improvement measured?",{"text":118,"@type":110},"Outcomes are tracked through an outcome questionnaire showing improvement from baseline, with structures placed in operation and ongoing cycles of improvement sustained over time.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},245847,1791734180,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":8,"category_name":11,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":15,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":79},1099523882182,"https://ap-avatar.wpscdn.com/davatar_6f874abed73319feea01a86fa6f0fab8","Compassionate Leadership and Change Management  \n􀂖 Dawn Leoni  \n􀂖 Head of Speech and Language Therapy, Area West  \n􀂖 Betsi Cadwaladr University Health Board  \n􀂖  [Dawn.leoni@wales.nhs.uk](Dawn.leoni@wales.nhs.uk)  \n􀂖 RCSLT South Wales Event, March 2023  \nBackground  \nAdvancing healthcare Awards Wales 2022  \nThe Award for compassionate leadership and change management  \n“An impressive turnaround in the team as a result of the introduction of compassionate leadership approaches in respect of collaboration, colleague support and culture”  \nAHA Wales Winners Guide, p4  \nOutline  \nContext and background to the change process  \nQuality Improvement tools  \nCollaborators  \nLeadership toolkit  \nOutcomes  \nWhere to start?  \nQuality Improvement Tools  \nHealth and Safety Executive questionnaire  \nAppreciative Enquiry  \nTeam vision and purpose  \nPESTLE analysis  \nStakeholder analysis  \nCultural Web  \n Options appraisals  \n| Service suspension |\n| --- |\n| Process mapping |\n| Gap analysis |\n| GANT charts |\n| Job plans |\n| Governance structure |\n| Operational structure |\n| Working groups |\n| Action Learning Sets |\n| Supervision structures |\n\nWellbeing champions  \nCollaborators in the change process  \nService improvement team  \nLeadership style, attributes and qualities  \n\n| \u003Cbr>Curiousness and commitment |\n| --- |\n| \u003Cbr>Servant leadership |\n| \u003Cbr>Compassionate leadership |\n| \u003Cbr>Stability, support, rebuilding trust |\n| \u003Cbr>Humility, emotional vulnerability |\n| \u003Cbr>Listening, acknowledging and hearing |\n| \u003Cbr>Being present |\n| \u003Cbr>Doing what we said we would do |\n| \u003Cbr>Authenticity |\n| \u003Cbr>Values based and ethically motivated |\n| \u003Cbr>Commitment |\n| \u003Cbr>Coaching stye |\n| \u003Cbr>Supporting others to lead |\n\nSelf care  \nOutcomes  \n􀂖 Outcome questionnaire demonstrates improvement from baseline  \n􀂖 Structures in place  \n􀂖 Ongoing cycles of improvement  \n􀂖 “Years of different kind of experience are often needed to create lasting change”(Kotter, 2018)  \nDiolch  \n􀂖 To all the Speech and Language Therapists involved in making these improvements possible  \n􀂖 To the support and guidance given by so many people along the way  \n􀂖 To the AHA Awards panel for the opportunity to showcase our work  \n􀂖 To the RCSLT for inviting me to speak today  \n􀂖 And to you, for listening","cbCaiudCobwtW7eK","https://ap.wps.com/l/cbCaiudCobwtW7eK","pdf",701530,"English","# Background\n## Advancing healthcare Awards Wales 2022\n# Outline\n## Context and background to the change process\n## Quality Improvement tools\n## Collaborators\n## Leadership toolkit\n## Outcomes\n# Where to start?\n# Quality Improvement Tools\n## Health and Safety Executive questionnaire\n## Appreciative Enquiry\n## Team vision and purpose\n## PESTLE analysis\n## Stakeholder analysis\n## Cultural Web\n## Options appraisals\n# Service design and planning\n## Process mapping\n## Gap analysis\n## GANT charts\n## Job plans\n## Governance structure\n## Operational structure\n## Working groups\n## Action Learning Sets\n## Supervision structures\n# Leadership style, attributes and qualities\n## Servant leadership\n## Compassionate leadership\n## Stability, support, rebuilding trust\n## Humility, emotional vulnerability\n## Listening, acknowledging and hearing\n## Being present\n## Authenticity\n## Values based and ethically motivated\n## Coaching style\n## Supporting others to lead\n# Self care\n# Outcomes\n## Outcome questionnaire demonstrates improvement from baseline\n## Structures in place\n## Ongoing cycles of improvement\n# Diolch","[{\"question\":\"What change was being addressed through compassionate leadership approaches?\",\"answer\":\"The session targets improving team performance by strengthening collaboration, providing colleague support, and shaping culture, contributing to a turnaround acknowledged in the Awards Wales winners guide.\"},{\"question\":\"Which quality improvement tools are included in the leadership toolkit?\",\"answer\":\"The outline covers tools such as the Health and Safety Executive questionnaire, Appreciative Enquiry, team vision and purpose, PESTLE analysis, stakeholder analysis, Cultural Web, and options appraisals, supported by practical planning tools like process mapping and gap analysis.\"},{\"question\":\"How are outcomes and continuous improvement measured?\",\"answer\":\"Outcomes are tracked through an outcome questionnaire showing improvement from baseline, with structures placed in operation and ongoing cycles of improvement sustained over time.\"}]","Compassionate Leadership and Change Management - Dawn Leoni - RCSLT South Wales Event March 2023 | PDF",1789231545]