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The toolkit supports local governments, NGOs, and civil society organizations within the Advancing Partners & Communities project and its Local Capacity Initiative, with emphasis on better service quality and health outcomes for key populations receiving HIV and AIDS services. It outlines scorecard objectives, performance benefits, practical design and SOP development, stakeholder training, sustainability, and sample tools in appendices.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":36,"@type":70,"position":76},"https://docshare.wps.com/template/forms/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/community-scorecard-toolkit-empowering-communities-and-healthcare-providers-to-partner-in-leading-change/243576/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/community-scorecard-toolkit-empowering-communities-and-healthcare-providers-to-partner-in-leading-change/243576.png","ImageObject",442,249,{"name":88,"@type":89},"Margaret","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-05","2026-09-12",true,{"@type":98,"interactionType":99,"userInteractionCount":47},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What is the purpose of the Community Scorecard Toolkit?","Question",{"text":108,"@type":109},"It provides a step-by-step guide for implementers to develop and implement a community scorecard to monitor and improve service quality at a health facility.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"How does a scorecard improve performance?",{"text":113,"@type":109},"It is designed to strengthen how services are assessed and improved, supporting better service quality and health outcomes.",{"name":115,"@type":106,"acceptedAnswer":116},"What does “putting the scorecard into practice” include?",{"text":117,"@type":109},"It covers scorecard design, scoping the concept, creating the scorecard and its SOP, training stakeholders, implementing the SOP, and planning for sustainability.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},243576,1789205742,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":35,"category_name":36,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":47,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":135,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":125,"read_time":140},137451207643,"https://ap-avatar.wpscdn.com/davatar_3d24733baf745e90a7e4bdd5f77d97b2","ADVANCING PARTNERS & COMMUNITIES  \nCommunity Scorecard Toolkit Empowering Communities and Healthcare Providers to Partner in Leading Change  \nAugust 2018  \nADVANCING PARTNERS & COMMUNITIES  \nCommunity Scorecard Toolkit Empowering Communities and Healthcare Providers to Partner in Leading Change  \nAugust 2018  \nAdvancing Partners & Communities  \nAdvancing Partners & Communities (APC) is a five-year cooperative agreement funded by the U.S. Agency for International Development under Agreement No. AID-OAA-A-12-00047, beginning October 1, 2012. APC is implemented by JSI Research & Training Institute, Inc., in collaboration with FHI 360. The project focuses on advancing and supporting community programs that seek to improve the overall health of communities and achieve other health-related impacts, especially in relationship to family planning. APC provides global leadership for community-based programming, executes and manages small-and medium-sized sub-awards, supports procurement reform by preparing awards for execution by USAID, and builds technical capacity of organizations to implement effective programs.  \nRecommended Citation  \nAdvancing Partners & Communities. 2018. Community Scorecard Toolkit: Empowering Communities and Healthcare Providers to Partner in Leading Change. Arlington, VA.: Advancing Partners & Communities.  \nJSI RESEARCH & TRAINING INSTITUTE, INC.  \n1616 Fort Myer Drive, 16th Floor Arlington, VA 22209 USA Phone: 703-528-7474  \nFax: 703-528-7480  \nEmail: [info@advancingpartners.org](info@advancingpartners.org)  \nWeb: [advancingpartners.org](advancingpartners.org)  \nTABLE OF CONTENTS  \nACRONYMS.............................................................................................................................................. IV  \nPURPOSE ..................................................................................................................................................... 1  \nOVERVIEW ................................................................................................................................................. 1  \nWhat Is the Objective of a Scorecard?....................................................................................................2  \nHow Does a Scorecard Improve Performance? ....................................................................................2  \nPUTTING THE SCORECARD INTO PRACTICE .................................................................... 4  \nScorecard Design .......................................................................................................................................... 5  \nScope the Scorecard Concept ........................................................................................................................6  \nDesign the Scorecard ......................................................................................................................................7  \nDesign the Scorecard Standard Operating Procedure (SOP) .................................................................... 12  \nTrain Scorecard Stakeholders ...................................................................................................................... 16  \nScorecard Standard Operating Procedure (SOP) Implementation ................................................. 17  \nScorecard Sustainability............................................................................................................................ 22  \nAPPENDICES .......................................................................................................................................... 24  \nAppendix A: Scorecard Scope Guide.................................................................................................... 25  \nAppendix B: Scorecard Design Guide................................................................................................... 27  \nAppendix C: Sample Community Scorecard ....................","cbCaibqqTrK7nhJy","https://ap.wps.com/l/cbCaibqqTrK7nhJy","pdf",1343482,84,"English","# Purpose\n## What is the objective of a scorecard?\n## How does a scorecard improve performance?\n# Putting the scorecard into practice\n## Scorecard design\n## Scope the scorecard concept\n## Design the scorecard\n## Design the scorecard SOP\n## Train scorecard stakeholders\n## Scorecard SOP implementation\n## Scorecard sustainability\n# Appendices\n## Scorecard scope guide\n## Scorecard design guide\n## Sample community scorecard\n## Sample community scorecard dashboard\n## Scorecard SOP design guide\n## Sample scorecard SOP","[{\"question\":\"What is the purpose of the Community Scorecard Toolkit?\",\"answer\":\"It provides a step-by-step guide for implementers to develop and implement a community scorecard to monitor and improve service quality at a health facility.\"},{\"question\":\"How does a scorecard improve performance?\",\"answer\":\"It is designed to strengthen how services are assessed and improved, supporting better service quality and health outcomes.\"},{\"question\":\"What does “putting the scorecard into practice” include?\",\"answer\":\"It covers scorecard design, scoping the concept, creating the scorecard and its SOP, training stakeholders, implementing the SOP, and planning for sustainability.\"}]","Community Scorecard Toolkit - Empowering Communities and Healthcare Providers to Partner in Leading Change | PDF",29]