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Occupancy rate should be at a minimum of 95%  \n• Maintain community appearance and ensure repairs are noted and completed on a timely basis by conducting regular community inspections and tours  \n• Utilize marketing strategies to secure traffic (i.e., competitive rental rates, promotions, locators, etc. )  \n• Confirm that the leasing staff techniques are effective in obtaining closure – address issues as needed and train desired behaviors  \n• Ensure deposits, rental payments and late check charges are collected on a timely basis.  \n• Handle resident complaints, concerns and requests on a timely basis, ensuring resident satisfaction.  \n• Develop and/or implement resident retention programs (i.e., resident functions, special promotions, monthly newsletters, etc. ) to ensure retention rate of at least 75%  \n• Consistently enforce policies of the community  \nCOMMUNITY MARKETING/LEASING  \n• Use and become proficient with Lease software  \n• Greet prospects in professional and friendly manner and qualify by covering all criteria  \n• Tour community and target apartment/model. Highlight amenities (i. e., pool, clubhouse, etc. ) and close the sale. Achieve 50% closing rate  \n• Process applications for approvals (i.e., credit check, rental history, etc. ) and generate leases.  \n• Follow up with applicants regarding status in a timely manner  \n• Follow up on prospects unable to close (i.e., phone calls, thank you notes, etc. )  \n• Secure new residents’ signature(s) on appropriate paperwork prior to move-in  \n• Orient new residents to community (i.e., keys, community rules, regulations and procedures, mailboxes, and amenities, etc.)  \n• Monitor apartments up for renewal, send notices and secure renewal  \n• Lead social media efforts with minimum 3 times/week postings  \nFINANCIAL MANAGEMENT AND GENERAL ADMINISTRATION  \n• Maintain accurate records of all community transactions (i.e., rent rolls, delinquency reports, move-in/move-outs, etc. )  \n• Collect and post rent. Follow guidelines regarding delinquencies: 5-day, 14-day, small balance notifications  \n• Maintain accurate and up-to-date property accounting and collection records.  \n• Encourage residents to sign up for the residential portal with an 80% sign up rate  \n• Plan for and utilize community resources, equipment and supplies economically (i. e., obtain bids/pricing from vendors, suppliers and contractors, deal with inadequate service, etc. )  \n• Ensure accurate completion of administrative paperwork and submit on a timely basis  \n• Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow  \n• Continually monitor and analyze traffic log-ons, conversion ratios, budget guidelines, renewal information, and marketing data, to be able to give up-to-date and proper information when requested by others  \n• Ensure distribution of all company or community-issued notices (i.e., bad weather, emergency, etc. )  \n• Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity, employee/resident injuries, fires, floods, freezes, etc. )  \nPERSONNEL MANAGEMENT  \n• Screen, hire, orient and train new personnel using consistent, effective techniques and company directives.  \n• Ensure effectiveness of staff through ongoing training, coaching, counseling and guidance  \n• Complete weekly/daily office staff schedules and assignments. S","cbCaipRpqINAb7i5","https://ap.wps.com/l/cbCaipRpqINAb7i5","pdf",199292,"English","# Position Overview\n## Essential Functions\n## Community Marketing and Leasing\n## Financial Management and General Administration\n## Personnel Management\n## Education & Experience\n## Additional Requirements\n## Office/Work Environment & Physical Demands","[{\"question\":\"What responsibilities does the Community Manager have to generate revenue and manage residents?\",\"answer\":\"The role focuses on maximizing occupancy (minimum 95%), ensuring the community is well-maintained, applying marketing strategies to attract traffic, handling resident complaints and requests, and running retention programs to reach at least a 75% retention rate.\"},{\"question\":\"What leasing and marketing tasks are required?\",\"answer\":\"The Community Manager must use lease software, greet and qualify prospects, conduct tours and close sales with a 50% closing rate target, process applications and approvals, follow up with applicants and prospects, secure signatures prior to move-in, and lead social media efforts with at least three posts per week.\"},{\"question\":\"How does the position manage financial and administrative operations?\",\"answer\":\"It requires maintaining accurate community transaction records, collecting and posting rent with delinquency guidelines, encouraging portal sign-ups with an 80% target, managing economic vendor/supplier purchasing, ensuring administrative paperwork is completed and submitted on time, and monitoring key traffic and conversion metrics.\"}]","Community Manager Job Description - Key Responsibilities | PDF",1789322315]