[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-195403-105":53,"doc-detail-195403-en":126},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":119,"head_meta":121,"extra_data":123,"updated_unix":125},105,"en","community-management-templates-social-inquiry-33","Community Management Templates - Social Inquiry 3/3","","This document provides templates for handling community management inquiries, specifically for social media interactions. It focuses on common customer service issues and offers pre-written responses to ensure efficiency and consistency. The templates are designed to address inquiries such as app access problems, customer service issues, and general feedback. It also emphasizes the importance of professional communication and empathy in customer service. The document is divided into sections, detailing specific scenarios and their corresponding responses, aiming to equip community managers with tools to effectively engage with their audience and resolve issues promptly. It highlights that most social media interactions are B2C, but B2B companies might find more engagement on platforms like LinkedIn.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":31,"@type":70,"position":76},"https://docshare.wps.com/template/social-media/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/community-management-templates-social-inquiry-33/195403/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/community-management-templates-social-inquiry-33/195403.png","ImageObject",442,249,{"name":88,"@type":89},"Evangeline","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-10","2026-09-03",true,{"@type":98,"interactionType":99,"userInteractionCount":8},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What is a common product problem mentioned in the document?","Question",{"text":108,"@type":109},"A common product problem is when a user's app doesn't open and they are unsure why it's happening.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"What is the recommended approach for handling app access issues?",{"text":113,"@type":109},"For app access issues, it's recommended to send a template response that acknowledges the problem and assures the user that the team is working to resolve it, promising an announcement once everything is sorted out.",{"name":115,"@type":106,"acceptedAnswer":116},"What kind of inquiries are typically handled by these templates?",{"text":117,"@type":109},"These templates are designed for common customer service inquiries and issues encountered on social media platforms, such as app malfunctions or general feedback and concerns.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},195403,1788448158,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":30,"category_name":31,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":8,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":135,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":125,"read_time":140},13056703019662,"https://ap-avatar.wpscdn.com/avatar/be000253a8e92610077?_k=1778726343310543188","| \u003Cbr>Remember: most customer service messages or comments on social media platforms such as Instagram, Facebook, or Twitter will likely be targeted at B2C industries. This is shifting as social media becomes more accepted as a business tool, but for now is still true. B2B companies may experience\u003Cbr>|  |\n| --- | --- |\n| more engagement on LinkedIn.\u003Cbr>| |","cbCaipH1nr6wYOml","https://ap.wps.com/l/cbCaipH1nr6wYOml","pdf",671656,19,"English","# Community Management Templates - Social Inquiry 3/3\n## Known product problem:\n## Q: I can't figure out why there's a blue light","[{\"question\":\"What is a common product problem mentioned in the document?\",\"answer\":\"A common product problem is when a user's app doesn't open and they are unsure why it's happening.\"},{\"question\":\"What is the recommended approach for handling app access issues?\",\"answer\":\"For app access issues, it's recommended to send a template response that acknowledges the problem and assures the user that the team is working to resolve it, promising an announcement once everything is sorted out.\"},{\"question\":\"What kind of inquiries are typically handled by these templates?\",\"answer\":\"These templates are designed for common customer service inquiries and issues encountered on social media platforms, such as app malfunctions or general feedback and concerns.\"}]","Community Management Templates - Social Inquiry 3/3 | PDF",7]