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It addresses low reported confidence that feedback improves agencies, emphasizing that employees’ voices matter and that their input is taken seriously. The toolkit links the 2020 need for communication to COVID-19 disruptions, and provides a recommended annual communications timeline plus message, email, and marketing templates around the FEVS and Best Places to Work rankings.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":41,"@type":70,"position":76},"https://docshare.wps.com/template/letters/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/communications-toolkit-robust-two-way-communication-plan-fevs/353304/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/communications-toolkit-robust-two-way-communication-plan-fevs/353304.png","ImageObject",442,249,{"name":88,"@type":89},"Franzy","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-15","2026-09-22",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",8,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"Why is a year-round communications approach recommended for FEVS?","Question",{"text":109,"@type":110},"Collecting, disseminating, and acting on employee feedback is treated as an ongoing effort throughout the year, with messaging tailored to different periods before and after FEVS administration and data receipt.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"What key actions are suggested before and during FEVS administration?",{"text":114,"@type":110},"Prepare and continuously update a communications plan, encourage completion through frequent tailored messages, and review prior-year data while waiting for and analyzing new results.",{"name":116,"@type":107,"acceptedAnswer":117},"How does the toolkit recommend using FEVS results after data is received?",{"text":118,"@type":110},"Continue acting on existing priorities, analyze and discuss results with leadership, disseminate findings to work units, share initial takeaways, convene focus groups or town halls for qualitative insights, and set or refine priorities based on feedback.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},353304,1791396970,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":40,"category_name":41,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":136,"language":137,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":138,"faqs":139,"seo_title":140,"seo_description":61,"update_tm":141,"read_time":76},2336478945519,"https://ap-avatar.wpscdn.com/davatar_085a072bc5b1113ac321206ff7593b45","COMMUNICATIONS TOOLKIT  \nRobust, two-way communication between agency leadership and employees is essential to building trust, empowering sta! and fostering engagement within an organization.  \nEvery year, however, less than 50% of Federal Employee Viewpoint Survey respondents say they believe their feedback will be used to improve their agency. In order to improve engagement and build a positive work experience, employees need to know their voices matter and that their feedback is being taken seriously.  \nThe 2020 survey and the need for communication and feedback are particularly important with the disruption of the normal work routines for many federal employees due to the COVID-19 pandemic.  \nThe Partnership for Public Service and Boston Consulting Group created this toolkit to help federal leaders—along with communications and human resources sta!—communicate with employees about the FEVS and the Best Places to Work in the Federal Government® rankings, and ultimately to demonstrate that employee feedback is valued and being used to make their agencies better places to work. This toolkit provides guidance and templates, but we recommend that any plans or materials be customized to meet your agency’s needs.  \nIN THIS TOOLKIT:  \nCommunications Plan  \nA recommended timeline for communications and feedback-related activities throughout the year, as well asa downloadable communications plan template.  \nMessage Templates  \nDownloadable email templates to encourage FEVS participation, announce FEVSand Best Places to Work results, and update employees on ongoing e!ortsto address their feedback.  \nMarketing  \nMaterials  \nDownloadable Best Places to Work posters, banners and pictures for use on social media pages, agency websites or as printed collateral.  \nCOMMUNICATIONS PLAN  \nIt is important to plan and communicate with employees about collecting their feedback and the progress being made to address issues raised at di!erent times throughout the year. This section includes a recommended timeline for activities and a communications plan template to help organize messaging.  \nRecommended Timeline  \nCollecting, disseminating and acting on employee feedback is a year-round endeavor. We recommend dividing up messaging and actions into distinct periods throughout the year:  \nRECOMMENDED TIMELINE  \n1 Month Before and During FEVS Administration  \n1 to 2 Months After FEVS Administration  \n1 Month After Receiving FEVS Data  \n2 to 3 Months After Receiving FEVS Data  \n4 to 6 Months After Receiving FEVS Data  \n• Prepare a communications plan for the coming months and continue updating employees about ongoing e!ortsto improve your workplace.  \n• Encourage employees to complete the FEVS through frequent and tailored communication.  \n• While you wait to receive and analyze your new FEVS data, take time to review data from previous years. This will help put your new data into context.  \n• Continue to act on existing priorities.  \n• Analyze and discuss the FEVS results with agency leadership.  \n• Disseminate the results to every work unit with available data.  \n• Share initial takeaways with employees.  \n• Convene employees—through focus groups or town halls—to gain additional insights into your FEVS results. Qualitative data can help bring life to the survey and help you better understand what issues deserve attention in the coming year.  \n• Set new priorities or refine existing ones based on your survey results and input from employees.  \n• Inform employees about your Best Places to Work in the Federal Government results.  \n• Determine what actions the organization will take to address new or refined priorities.  \n• Share the list of actions with employees.  \n• Report action planning progress to employees.  \nDepartment of Health and Human Services Prioritizes Year-Round Communication and Sees Results  \nDuring the past few years, human resources and public a!airs leaders at the Department of Health and Human Services assembled a robust collaborativ","cbCailclw1e8XhdS","https://ap.wps.com/l/cbCailclw1e8XhdS","pdf",1819757,7,"English","# Communications Plan\n## Recommended Timeline\n## Month Before and During FEVS Administration\n## Template and Message Focus","[{\"question\":\"Why is a year-round communications approach recommended for FEVS?\",\"answer\":\"Collecting, disseminating, and acting on employee feedback is treated as an ongoing effort throughout the year, with messaging tailored to different periods before and after FEVS administration and data receipt.\"},{\"question\":\"What key actions are suggested before and during FEVS administration?\",\"answer\":\"Prepare and continuously update a communications plan, encourage completion through frequent tailored messages, and review prior-year data while waiting for and analyzing new results.\"},{\"question\":\"How does the toolkit recommend using FEVS results after data is received?\",\"answer\":\"Continue acting on existing priorities, analyze and discuss results with leadership, disseminate findings to work units, share initial takeaways, convene focus groups or town halls for qualitative insights, and set or refine priorities based on feedback.\"}]","COMMUNICATIONS TOOLKIT - Robust Two-Way Communication Plan - FEVS | PDF",1790104600]