[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-257712-105":53,"doc-detail-257712-en":127},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":120,"head_meta":122,"extra_data":124,"updated_unix":126},105,"en","communal-support-concierge-night-shifts-job-description","Communal Support Concierge - Night Shifts Job Description","","Role purpose is to support the resident experience at MK YMCA during night hours, ensuring 24-hour access to care when traditional services are closed. The postholder provides empathy, initial support, safety, and manages challenging behaviour during physical or mental health crises and routine issues. Responsibilities include responsive supported housing and front-desk service, welfare checks, accurate recording, crisis and risk management, fire warden duties, sign-in/out procedures, and supporting residents with forms, calls, and key access, while maintaining confidentiality and professional boundaries.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":16,"@type":70,"position":76},"https://docshare.wps.com/template/resumes/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/communal-support-concierge-night-shifts-job-description/257712/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/communal-support-concierge-night-shifts-job-description/257712.png","ImageObject",442,249,{"name":88,"@type":89},"Pentious","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-22","2026-09-13",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",7,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"What is the main purpose of the Communal Support Concierge role during night shifts?","Question",{"text":109,"@type":110},"To support the resident experience at MK YMCA by providing crucial out-of-hours support, ensuring residents can access help 24 hours a day, and maintaining safety and wellbeing when traditional services are closed.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"What key duties are included in Supported Housing?",{"text":114,"@type":110},"Provide a responsive, person-centred, trauma-informed service; support complex needs workers; apply crisis management interventions; complete welfare checks; record accurately on the housing system; and support residents with low-level support sessions and handovers.",{"name":116,"@type":107,"acceptedAnswer":117},"What front desk responsibilities are required?",{"text":118,"@type":110},"Meet and greet visitors, manage sign-in/out, act as first point of call for queries, respond to phone calls, carry out dynamic risk assessments in reception areas, undertake fire alarm testing and evacuation support as fire warden, and manage keys and service-charge payments.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},257712,1791460521,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":15,"category_name":16,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":76,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":9},1374404730887,"https://ap-avatar.wpscdn.com/davatar_6f874abed73319feea01a86fa6f0fab8","JOB DESCRIPTION  \n\n| Job Title: | Communal Support Concierge (Night shifts) |\n| --- | --- |\n| Reporting to: | Supported Housing Manager Out of Hours |\n| No . of direct reports: | N/A |\n| Department: | Housing |\n| Hours: | 37.5 hours per week split into 3 x 12 hour shifts from\u003Cbr>20.00 to 08.00 and 1.5 hours per week for meetings / training |\n| Grade: | 5 |\n\n\n| JOB PURPOSE |\n| --- |\n| The role of the Communal Support Concierge is to support the resident experience here at MK YMCA. Ensuring that MK YMCA is a positive place for our young people to belong, contribute and thrive.\u003Cbr>To ensure residents can access support 24-hours a day, this role is a crucial out of hours role. Residents often feel at their lowest when traditional services are closed. The postholder of this role will therefore need to act as an initial place of support, provide empathy and ensure safety. They will be able to effectively manage challenging behaviour and provide support for residents who face crisis both physical and mental. The post holder will be able to manage over-exuberant behaviour.\u003Cbr>To provide efficient and effective front of house service, to our residents and visitors.\u003Cbr>To provide a pleasant and fun environment for residents, staff and guests alike. |\n| DUTIES & RESPONSIBILITIES |\n| Supported Housing\u003Cbr>• Provide a responsive, friendly, and caring service. Providing a safe environment for young people to live.\u003Cbr>• Deliver a person-centred, asset-based, trauma informed care approach.\u003Cbr>• The Communal Support Concierge will support the Complex Needs Workers with their caseloads and assist the Supported Housing Team in providing low-level support sessions including those that are unstructured and responsive to need. Ensuring that any and all interactions are fed back to the resident’s named worker, recorded on our housing database and following up with specific residents as required by the Supported Housing Teams.\u003Cbr>• Apply crisis management interventions and techniques appropriately.\u003Cbr>• Record accurately, using the housing management system.\u003Cbr>• Complete welfare checks on residents throughout the building as appropriate and required.\u003Cbr>• Assist in the preparation and service of the stage 1 evening meal.\u003Cbr>• Provide timely and accurate handovers.\u003Cbr>• Encourage residents of stages 1 & 2 to attend activities such as the Independent Living Skills course, development time and job interviews where appropriate.\u003Cbr>• Ensure that residents comply by the terms of their occupancy agreements and adhere to their Rights and Responsibilities within the support. |\n\n\n| • Effectively manage mental health and physical health crisis, as well as managing routine issues.\u003Cbr>• Respond appropriately to all known breaches of the occupancy agreement making sure all actions are recorded appropriately and the resident’s keyworker is informed, and a person-centred approach is taken.\u003Cbr>• Help residents complete forms such as compliments and complaints forms, maintenance forms etc.\u003Cbr>• Assist residents in making phone calls to other services such as to make GP appointments etc.\u003Cbr>• Assist in letting residents into their properties when they have become locked out.\u003Cbr>• Escalate concerns to the Supported Housing Manager Out Of Hours where appropriate and necessary.\u003Cbr>Front Desk\u003Cbr>• Meet and greet all persons arriving at MK YMCA in a friendly and welcoming manner.\u003Cbr>• Ensure residents, staff and guests are signed in and out of the building.\u003Cbr>• Provide a first point of call to residents and resolve as many queries as possible in the first instance, contacting/ referring to the appropriate member of staff where needed.\u003Cbr>• Respond to telephone calls in an efficient and professional manner, transferring calls and taking messages to forward to the appropriate person.\u003Cbr>• Undertake dynamic risk assessments of residents in the reception, lobby and courtyard areas, ensuring safeguarding and wellbeing at all times. Responding appropriately where concerns arise.","cbCaiqw1amFgBx4g","https://ap.wps.com/l/cbCaiqw1amFgBx4g","pdf",142845,"English","# Job Purpose\n# Duties & Responsibilities\n## Supported Housing\n## Front Desk\n## Service Development\n# Scope & Limits of Authority\n# Person Specification\n## Knowledge\n## Skills","[{\"question\":\"What is the main purpose of the Communal Support Concierge role during night shifts?\",\"answer\":\"To support the resident experience at MK YMCA by providing crucial out-of-hours support, ensuring residents can access help 24 hours a day, and maintaining safety and wellbeing when traditional services are closed.\"},{\"question\":\"What key duties are included in Supported Housing?\",\"answer\":\"Provide a responsive, person-centred, trauma-informed service; support complex needs workers; apply crisis management interventions; complete welfare checks; record accurately on the housing system; and support residents with low-level support sessions and handovers.\"},{\"question\":\"What front desk responsibilities are required?\",\"answer\":\"Meet and greet visitors, manage sign-in/out, act as first point of call for queries, respond to phone calls, carry out dynamic risk assessments in reception areas, undertake fire alarm testing and evacuation support as fire warden, and manage keys and service-charge payments.\"}]","Communal Support Concierge - Night Shifts Job Description | PDF",1789316018]