[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-seo-261472-105":3,"doc-detail-261472-en":81,"detail-sidebar-cat-1-en-105":97},{"code":4,"msg":5,"data":6},0,"ok",{"site_id":7,"language":8,"slug":9,"title":10,"keywords":11,"description":12,"schema_data":13,"social_meta":74,"head_meta":76,"extra_data":78,"updated_unix":80},105,"en","commercial-lines-account-manager-small-business-unit-job-description","Commercial Lines Account Manager - Small Business Unit Job Description","","Account Manager - Select Business is responsible for supporting the Commercial Lines Manager in obtaining, maintaining, and servicing Select Commercial accounts for Arbor Insurance Group. The role processes new business and policy changes through agency systems and carrier websites, delivers timely customer service, analyzes coverage accuracy, and coordinates marketing and placement with producers and managers. It also handles premium billing and payments when needed, prepares proposals and renewal portfolios, manages customer files, supports premium finance contracts, ensures regulatory compliance, and tracks performance against reporting, procedures, and service standards.",{"@graph":14,"@context":73},[15,34,56],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/template/","Template",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/template/letters/","Letters",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/template/commercial-lines-account-manager-small-business-unit-job-description/261472/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/commercial-lines-account-manager-small-business-unit-job-description/261472.png","ImageObject",442,249,{"name":42,"@type":43},"Tawan","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-11-02","2026-09-14",true,{"@type":52,"interactionType":53,"userInteractionCount":55},"InteractionCounter",{"@type":54},"ViewAction",10,{"@type":57,"mainEntity":58},"FAQPage",[59,65,69],{"name":60,"@type":61,"acceptedAnswer":62},"What is the main objective of the Account Manager role in Commercial Lines?","Question",{"text":63,"@type":64},"To support the Commercial Lines Manager in obtaining, maintaining, and servicing Select Commercial accounts for Arbor Insurance Group.","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"Which systems and tools does the role use to perform its duties?",{"text":68,"@type":64},"It uses an agency management system and carrier websites to process new business, renewals, endorsements, audits, cancellations, and related insurance documentation.",{"name":70,"@type":61,"acceptedAnswer":71},"What requirements and performance criteria apply to the position?",{"text":72,"@type":64},"A PA Property & Casualty License is required, along with adherence to agency procedures and binding authority guidelines; performance is measured by timely reports, compliance, service standards, professional development, and effective relationships with producers, staff, clients, and carriers.","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},261472,1790024016,{"code":4,"msg":82,"data":83},"success",{"doc_id":79,"user_id":84,"nickname":42,"user_avatar":85,"doc_module":22,"category_id":86,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":87,"file_id":88,"file_url":89,"file_type":90,"file_size":91,"view_count":55,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":26,"language":92,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":93,"faqs":94,"seo_title":95,"seo_description":12,"update_tm":96,"read_time":22},2336475104042,"https://ap-avatar.wpscdn.com/avatar/22000c4c32af1715be0?x-image-process=image/resize,m_fixed,w_180,h_180&k=1786537525561427321",18,"JOB DESCRIPTION  \nPosition: Account Manager -Select Business Department: Commercial Lines  \nObjective: Under direction from the Commercial Lines Manager, provide support in obtaining, maintaining, and servicing Select Commercial accounts for Arbor Insurance Group.  \nDuties:  \n● Utilize agency management system and carrier websites to process new business, renewals, endorsements, audits, cancellations, certificates of insurance, auto ID cards, evidence of insurance, broker of record letters and claims in a timely manner  \n● Provide superior customer service to book of business assigned to you by anticipating and responding to customer needs in a timely and professional manner  \n● Utilize agency management system to document all activities  \n● Analyze policy coverage and make or suggest changes as appropriate; review policies and related documents for accuracy  \n● Coordinate the marketing and placement of coverage with participation of Producer, New Business Marketing Coordinator and/or Commercial Lines Manager  \n● Communicate and interact with company personnel as appropriate  \n● Maintain, interact and nurture client and company relationships  \n● Comply with laws and regulations that apply to the position  \n● Premium billing when Company download or direct entry not available  \n● Accept and process payments from clients when necessary  \n● Prepare proposals, renewal portfolios, and related items for delivery when appropriate  \n● Arrange and prepare premium finance contracts as necessary  \n● Maintain customer files  \n● Participate in seminars and classes for skill, knowledge, and professional development. Maintain Continuing Education requirements as needed to hold license.  \n● Follow established agency policies and procedures  \n● Be an effective and dependable team member, able to express and solicit opinions, seek solutions, and successfully bring objectives to conclusion.  \n● Perform other duties as requested by management  \nAuthority:  \n● PA Property & Casualty License is required  \n● Authorize Commercial Lines coverage binding within authority granted by the carrier  \n● Discuss and negotiate coverage with company underwriters  \n● Advise producers when contact with client or company is required  \n● Accept payments from customers within company authority  \n● Obtain customer signatures on documents as needed  \n● Recommend changes in procedures based on observance of daily activities  \nPerformance Measurement Criteria:  \n● Timely completion and submission of required reports to management  \n● Degree of adherence and compliance with Agency procedures, personnel policies and accounting practices  \n● Degree and quality of professional development  \n● Adherence to company binding authority guidelines  \n● Degree to which service standards have been maintained  \n● Ability to maintain positive and productive relationships with producers, staff, clients and carriers  \n● Knowledge and utilization of agency systems and company proprietary websites","cbCaitkreBBaD83f","https://ap.wps.com/l/cbCaitkreBBaD83f","pdf",50078,"English","# Duties\n## Administration and policy processing\n## Customer service and coverage review\n## Marketing coordination and relationship management\n## Billing, payments, and proposals\n## Compliance and professional development\n# Authority\n## Binding and underwriting discussions\n## Customer payments and signatures\n# Performance Measurement Criteria","[{\"question\":\"What is the main objective of the Account Manager role in Commercial Lines?\",\"answer\":\"To support the Commercial Lines Manager in obtaining, maintaining, and servicing Select Commercial accounts for Arbor Insurance Group.\"},{\"question\":\"Which systems and tools does the role use to perform its duties?\",\"answer\":\"It uses an agency management system and carrier websites to process new business, renewals, endorsements, audits, cancellations, and related insurance documentation.\"},{\"question\":\"What requirements and performance criteria apply to the position?\",\"answer\":\"A PA Property \\u0026 Casualty License is required, along with adherence to agency procedures and binding authority guidelines; performance is measured by timely reports, compliance, service standards, professional development, and effective relationships with producers, staff, clients, and carriers.\"}]","Commercial Lines Account Manager - Small Business Unit Job Description | PDF",1789354082,{"code":4,"msg":82,"data":98},[99,104,109,114,119,124,129,132,137],{"id":100,"doc_module":22,"doc_module_name":25,"category_name":101,"show_sort_weight":102,"slug":103},11,"Presentations",90,"presentations",{"id":105,"doc_module":22,"doc_module_name":25,"category_name":106,"show_sort_weight":107,"slug":108},12,"Resumes",80,"resumes",{"id":110,"doc_module":22,"doc_module_name":25,"category_name":111,"show_sort_weight":112,"slug":113},14,"Invoices",70,"invoices",{"id":115,"doc_module":22,"doc_module_name":25,"category_name":116,"show_sort_weight":117,"slug":118},15,"Posters",60,"posters",{"id":120,"doc_module":22,"doc_module_name":25,"category_name":121,"show_sort_weight":122,"slug":123},16,"Social Media",50,"social-media",{"id":125,"doc_module":22,"doc_module_name":25,"category_name":126,"show_sort_weight":127,"slug":128},17,"Forms",40,"forms",{"id":86,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":130,"slug":131},30,"letters",{"id":133,"doc_module":22,"doc_module_name":25,"category_name":134,"show_sort_weight":135,"slug":136},21,"Paper Templates",5,"papers-templates",{"id":138,"doc_module":22,"doc_module_name":25,"category_name":139,"show_sort_weight":4,"slug":140},158,"General","general-158"]