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Duties include collection letters, skip tracing, legal-action coordination, charge-off recommendations, repossession oversight, garnishments handling, and court representation. Qualifications emphasize negotiation, organization, fair debt collection knowledge, and accurate documentation, with measurable delinquency targets.",{"@graph":14,"@context":72},[15,34,55],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/template/","Template",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/template/resumes/","Resumes",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/template/collection-specialist-job-description-collections-department/260379/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/collection-specialist-job-description-collections-department/260379.png","ImageObject",442,249,{"name":42,"@type":43},"Aditya","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-10-21","2026-09-13",true,{"@type":52,"interactionType":53,"userInteractionCount":30},"InteractionCounter",{"@type":54},"ViewAction",{"@type":56,"mainEntity":57},"FAQPage",[58,64,68],{"name":59,"@type":60,"acceptedAnswer":61},"What is the primary purpose of the Collection Specialist role?","Question",{"text":62,"@type":63},"To work and communicate with LOC members to minimize the Credit Union’s losses by managing past-due accounts and related collection activities while ensuring policy compliance.","Answer",{"name":65,"@type":60,"acceptedAnswer":66},"What key duties does the role perform day to day?",{"text":67,"@type":63},"Reviewing, monitoring, and contacting members to set payment arrangements; making required calls; monitoring promise-to-pay activity; managing ODT and charge-off logs; using the Episys Collection Package; sending collection letters; and skip tracing members.",{"name":69,"@type":60,"acceptedAnswer":70},"How does the role handle escalation to legal and back-office tasks?",{"text":71,"@type":63},"It initiates legal action when warranted by coordinating with the attorney and providing documentation, may file police reports as needed, recommends and processes charge-offs, oversees repossessions, processes garnishments and levies with member notification, and represents LOC in court. It also supports e-Oscar disputes, subpoenas and interrogatories, monthly board report information, credit bureau-related member questions, bankruptcy filings, and sales training.","https://schema.org",{"og:url":32,"og:type":74,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":76,"canonical":32},"index,follow",{"doc_id":78,"site_id":7},260379,1790471521,{"code":4,"msg":81,"data":82},"success",[83,88,92,97,102,107,112,117,122],{"id":84,"doc_module":22,"doc_module_name":25,"category_name":85,"show_sort_weight":86,"slug":87},11,"Presentations",90,"presentations",{"id":89,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":90,"slug":91},12,80,"resumes",{"id":93,"doc_module":22,"doc_module_name":25,"category_name":94,"show_sort_weight":95,"slug":96},14,"Invoices",70,"invoices",{"id":98,"doc_module":22,"doc_module_name":25,"category_name":99,"show_sort_weight":100,"slug":101},15,"Posters",60,"posters",{"id":103,"doc_module":22,"doc_module_name":25,"category_name":104,"show_sort_weight":105,"slug":106},16,"Social Media",50,"social-media",{"id":108,"doc_module":22,"doc_module_name":25,"category_name":109,"show_sort_weight":110,"slug":111},17,"Forms",40,"forms",{"id":113,"doc_module":22,"doc_module_name":25,"category_name":114,"show_sort_weight":115,"slug":116},18,"Letters",30,"letters",{"id":118,"doc_module":22,"doc_module_name":25,"category_name":119,"show_sort_weight":120,"slug":121},21,"Paper Templates",5,"papers-templates",{"id":123,"doc_module":22,"doc_module_name":25,"category_name":124,"show_sort_weight":4,"slug":125},158,"General","general-158",{"code":4,"msg":81,"data":127},{"doc_id":78,"user_id":128,"nickname":42,"user_avatar":129,"doc_module":22,"category_id":89,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":30,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":33,"language":135,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":12,"update_tm":139,"read_time":26},962085564549,"https://ap-avatar.wpscdn.com/davatar_085a072bc5b1113ac321206ff7593b45","| Position: | COLLECTION SPECIALIST |\n| --- | --- |\n| Department: | Collections |\n| Reports To: | Collection Manager |\n| FLSA Status: | Non-Exempt |\n| Supervises: | None |\n| Employee Review: | Employee Annual Review |\n\nPosition Summary:  \nWorking and communicating with LOC members to ensure that the Credit Union’s losses are at a minimum. This requires collection of past due accounts, loans and visa’s, ODP, non-sufficient checking accounts and other related activities. In addition, ensuring the Credit Union’s compliance with all Federal, State and inhouse lending and collection policies.  \nEssential Duties and Responsibilities:  \n• Day-to-day collections-Reviews, monitors and contacts member when necessary to set up payment arrangements and discusses additional payment options including, but not limited to:  \no Make daily, required calls set by the department manager.  \no Monitor promise to pay (PTP) activity.  \no Imports and monitors ODT (ODT collection process, ODT charge off process, maintains ODT and non-ODT charge off monthly log) .  \no Utilizes and maintains Episys Collection Package.  \no Send collection letters and any necessary communication to past due members.  \no Skip Trace members.  \n• Initiates legal action when warranted including, but not limited to:  \no Start and monitor the Legal Action process through LOC’s attorney, including providing all documentation and any supporting information.  \no File a police report on an as needed basis.  \no Review and recommend accounts for charge off; accurately process charge off accounts.  \no Order repossessions and oversee the process, up to and including the sale of the vehicle.  \no Process garnishments, IRS Levy’s and Child Support Levy’s including member notification and additional documentation.  \no Represent LOC in court and in any legal proceedings when necessary.  \n• Additional back-office support including, but not limited to:  \no E-Oscar disputes, answer subpoenas and interrogatories, assist in compiling information for completing monthly board reports, handle member credit questions as reported to the credit bureaus, member process bankruptcy filings and continual sales training.  \n• Provides prompt, professional and courteous support and assistance to internal departments, branches and members.  \n• Follows established policies and procedures of the Credit Union; reliable and dependable to promote member services and satisfaction. Adheres to the requirement of the Bank Secrecy Act (BSA) and its implementing regulations, the Office of Foreign Assets Control (OFAC), all organizational policies and procedures and completes all required trainings.  \n• Other duties as assigned.  \nQualification Requirements-Attributes:  \n• Able to prioritize tasks, allocate time effectively and meet deadlines.  \n• Detail oriented; ensuring efficiency and accuracy  \n• Well-developed negotiating skills and the ability to work with and calm disgruntled members  \n• Strong decision-making aptitude  \n• Well-developed organizational skills  \n• Significant level of trust and diplomacy in addition to normal courtesy and strong interpersonal skills  \n• Ability to prioritize and make on-the-spot decisions, weighing member satisfaction with the Credit Union’s exposure to loss or fraud while adhering to the policies and procedures of the Credit Union  \n• Knowledge of the Fair Debt Collection Practices Act; knowledge of the fundamentals of lending and loan collection concepts and practices  \n• Knowledge of state and federal laws governing consumer and real property lending  \nEducation and/or Experience:  \n• High school diploma or general education degree (GED)  \n• College course work a plus  \n• Two years’ experience in credit union, banking or financial related experience.  \n• Twelve months collections experience and/or training or equivalent combination of education and experience a plus  \nPerformance Measurements:  \n• Maintains current job knowledge of Credit Union policies, procedures and services. ","cbCaia3xiZcDdGG1","https://ap.wps.com/l/cbCaia3xiZcDdGG1","pdf",215407,"English","# Position Summary\n## Essential Duties and Responsibilities\n## Qualification Requirements and Attributes\n## Education and/or Experience\n## Performance Measurements\n## Salary Range\n## Required Skills and Abilities","[{\"question\":\"What is the primary purpose of the Collection Specialist role?\",\"answer\":\"To work and communicate with LOC members to minimize the Credit Union’s losses by managing past-due accounts and related collection activities while ensuring policy compliance.\"},{\"question\":\"What key duties does the role perform day to day?\",\"answer\":\"Reviewing, monitoring, and contacting members to set payment arrangements; making required calls; monitoring promise-to-pay activity; managing ODT and charge-off logs; using the Episys Collection Package; sending collection letters; and skip tracing members.\"},{\"question\":\"How does the role handle escalation to legal and back-office tasks?\",\"answer\":\"It initiates legal action when warranted by coordinating with the attorney and providing documentation, may file police reports as needed, recommends and processes charge-offs, oversees repossessions, processes garnishments and levies with member notification, and represents LOC in court. It also supports e-Oscar disputes, subpoenas and interrogatories, monthly board report information, credit bureau-related member questions, bankruptcy filings, and sales training.\"}]","Collection Specialist - Job Description - Collections Department | PDF",1789341612]