[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-seo-278484-105":3,"detail-sidebar-cat-1-en-105":81,"doc-detail-278484-en":126},{"code":4,"msg":5,"data":6},0,"ok",{"site_id":7,"language":8,"slug":9,"title":10,"keywords":11,"description":12,"schema_data":13,"social_meta":74,"head_meta":76,"extra_data":78,"updated_unix":80},105,"en","cma-cgm-america-customer-cargo-claims-procedures-claim-filing-and-delivery-damageshortage-steps","CMA CGM America Customer Cargo Claims Procedures - Claim Filing and Delivery Damage/Shortage Steps","","Customer cargo claims procedures for CMA CGM America focus on safe delivery handling, immediate action after discovering damage or shortage, and proper documentation to support compensation. The guidance covers notifying CMA CGM claims promptly, taking required photographs, segregating affected cargo, deciding whether a loss qualifies for a claim, and minimizing loss where possible. It also lists documents needed to file a claim, including the bill of lading, invoices, packing list, delivery receipts, survey and proof-of-loss evidence, and refrigerated cargo records, then instructs uploading complete claim files via the My Customer Service Portal.",{"@graph":14,"@context":73},[15,34,56],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/template/","Template",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/template/letters/","Letters",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/template/cma-cgm-america-customer-cargo-claims-procedures-claim-filing-and-delivery-damageshortage-steps/278484/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/cma-cgm-america-customer-cargo-claims-procedures-claim-filing-and-delivery-damageshortage-steps/278484.png","ImageObject",442,249,{"name":42,"@type":43},"Sage","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-10-30","2026-09-15",true,{"@type":52,"interactionType":53,"userInteractionCount":55},"InteractionCounter",{"@type":54},"ViewAction",17,{"@type":57,"mainEntity":58},"FAQPage",[59,65,69],{"name":60,"@type":61,"acceptedAnswer":62},"What should you do immediately after discovering cargo damage?","Question",{"text":63,"@type":64},"Contact CMA CGM as soon as damage is discovered, and send written notice of damage or loss to the CMA CGM claims department. Offload the cargo, document the condition with photos, and segregate affected goods to decide whether to file a claim.","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"What evidence is required when filing for a cargo shortage?",{"text":68,"@type":64},"Photograph void spaces before offloading, confirm the seal is intact and matches the manifested seal, and photograph the seal with prefix letters and number clearly displayed. Contact CMA CGM Claims immediately and provide required supporting documents and photos.",{"name":70,"@type":61,"acceptedAnswer":71},"Which documents are needed to process a cargo claim?",{"text":72,"@type":64},"Provide a detailed and itemized formal letter of claim amount, the CMA CGM Bill of Lading, commercial invoice, proof of ownership, packing list, delivery receipt, warehouse receiving records with devanning tally, proof of loss (damage photos), original damage notice, survey report with color photos, salvage receipts or certificate of destruction, subrogation letter if applicable, and proof of insurance. Refrigerated cargo also requires internal temperature records and related dates and stowage photos.","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},278484,1790036131,{"code":4,"msg":82,"data":83},"success",[84,89,94,99,104,109,113,117,122],{"id":85,"doc_module":22,"doc_module_name":25,"category_name":86,"show_sort_weight":87,"slug":88},11,"Presentations",90,"presentations",{"id":90,"doc_module":22,"doc_module_name":25,"category_name":91,"show_sort_weight":92,"slug":93},12,"Resumes",80,"resumes",{"id":95,"doc_module":22,"doc_module_name":25,"category_name":96,"show_sort_weight":97,"slug":98},14,"Invoices",70,"invoices",{"id":100,"doc_module":22,"doc_module_name":25,"category_name":101,"show_sort_weight":102,"slug":103},15,"Posters",60,"posters",{"id":105,"doc_module":22,"doc_module_name":25,"category_name":106,"show_sort_weight":107,"slug":108},16,"Social Media",50,"social-media",{"id":55,"doc_module":22,"doc_module_name":25,"category_name":110,"show_sort_weight":111,"slug":112},"Forms",40,"forms",{"id":114,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":115,"slug":116},18,30,"letters",{"id":118,"doc_module":22,"doc_module_name":25,"category_name":119,"show_sort_weight":120,"slug":121},21,"Paper Templates",5,"papers-templates",{"id":123,"doc_module":22,"doc_module_name":25,"category_name":124,"show_sort_weight":4,"slug":125},158,"General","general-158",{"code":4,"msg":82,"data":127},{"doc_id":79,"user_id":128,"nickname":42,"user_avatar":129,"doc_module":22,"category_id":114,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":55,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":26,"language":135,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":12,"update_tm":139,"read_time":22},687197207057,"https://ap-avatar.wpscdn.com/davatar_29158cc5080c5b710cf443261637dec0","CMA CGM America  \nCustomer Cargo Claims Procedures  \n| WHAT TO DO\u003Cbr>WHEN TAKING DELIVERY OF CARGO:\u003Cbr>Cautiously open the rightside door. Cargo that isnot secured properly may fall out, causing damage or injury.\u003Cbr>| WHAT TO DO IF CARGO DAMAGE IS DISCOVERED:\u003Cbr>1) Contact CMA CGM as soon as you discover damage to your\u003Cbr>cargo. Not doing so can jeopardize your right to compensation. Please refer to Clause 7 of the CMA CGM Bill of Lading contract. Make sure you give notice of damages or loss in writing, even if you have contacted CMACGM by telephone. Send notice of damage or loss to the CMA CGM claims department directly at:\u003Cbr>[usa.claims@usa.cma-cgm.com](usa.claims@usa.cma-cgm.com for U.S. import shipments)[ for U.S. import shipments](usa.claims@usa.cma-cgm.com for U.S. import shipments)[ ](usa.claims@usa.cma-cgm.com for U.S. import shipments)[ssc.cargoclaims@cma-cgm.com](ssc.cargoclaims@cma-cgm.com) for all other destinations\u003Cbr>2) Offload the cargo from the container.\u003Cbr>3) Take photos of any damage to cargo packaging, any damage to the actual cargo, and any damage to or water inside the container.\u003Cbr>4) Segregate the affected cargo, and decide if a loss has actually occurred. Ask: Do I have enough damage to file a claim? Do I want to file a claim?\u003Cbr>5) Immediately contact CMA CGM Claims, and it will be determined if a joint survey is required.\u003Cbr>6) Inform your cargo insurance underwriter.\u003Cbr>7) Minimize your loss. You have a responsibility to your underwriter and under the terms of the Bill of Lading contract Clause 11 to limit the loss, if possible. This should be done by salvage sale, cleaning, or repackaging the cargo. |\n| --- | --- |\n\nWHAT TO DO IF THERE IS A CARGO SHORTAGE :  \n1) Photograph any void spaces in the cargo prior to off loading the cargo.  \n2) Was the attached seal intact and does it match the manifested seal?  \n3) Photograph the seal with prefix letters and number clearly displayed.  \n4) Contact CMA CGM Claims immediately  \n5) Provide CMA CGM Claims with all photos, a copy of the packing list, and a copy of the tally/dock receipt. It will be determined if a joint survey is required.  \nHOW TO FILE A CLAIM:  \nWHAT DOCUMENTS ARE NEEDED TO F ILE A CLAIM?  \nTo process your claim as promptly as possible , it is important that you provide the appropriate documentation. Listed below are the types of documents needed; review this list and provide all documents available to support your claim.  \n􀁸 Formal letter of claim amount that is detailed and itemized  \n􀁸 Copy of the CMA CGM Bill of Lading  \n􀁸 Commercial invoice with cargo owner’s cost of the damaged cargo  \n􀁸 Proof of ownership (Proof of payment for the cargo)  \n􀁸 Packing list  \n􀁸 Delivery receipt  \n􀁸 Warehouse receiving records with devanning tally  \n􀁸 Proof of loss (photos of damage to actual cargo)  \n􀁸 Original damage notice to CMA CGM with invitation to survey  \n􀁸 Cargo interest’s survey report with color photos  \n􀁸 Salvage receipts or Certificate of Destruction  \n􀁸 Subrogation letter if claimant is other than a party to the CMA CGM Bill of Lading  \n􀁸 Proof of Insurance  \nRefrigerated Cargo:  \n􀁸 Your internal temperature records (Ryan/USB recorder)  \n􀁸 Harvest date for produce  \n􀁸 Packing date for produce  \n􀁸 Container stuffing date  \n􀁸 Final delivery date  \n􀁸 Devanning date  \n􀁸 Pictures of cargo stowage  \nOnce you have completed your file to present for a claim, send it to the CMA CGM claims department via the My Customer Service Portal (see details below) .  \nPlease keep in mind that CMACGM is not an insurer and has limited liability per the Bill of Lading. With this in mind, it is advised that you file a claim with your cargo insurer for the most satisfactory resolution of your loss.  \nSTART A CARGO CLAIM AND UPLOAD A COMPLETE SET OF CLAIM FILES AT THE LINK BELOW:  \n[https://mycustomerservice.cma-cgm.com/](https://mycustomerservice.cma-cgm.com/)","cbCaivr5tocvamhG","https://ap.wps.com/l/cbCaivr5tocvamhG","pdf",1145766,"English","# What to Do When Taking Delivery of Cargo\n## What to Do If Cargo Damage Is Discovered\n# What to Do If There Is a Cargo Shortage\n# How to File a Claim\n## What Documents Are Needed to File a Claim\n# Start a Cargo Claim and Upload Files","[{\"question\":\"What should you do immediately after discovering cargo damage?\",\"answer\":\"Contact CMA CGM as soon as damage is discovered, and send written notice of damage or loss to the CMA CGM claims department. Offload the cargo, document the condition with photos, and segregate affected goods to decide whether to file a claim.\"},{\"question\":\"What evidence is required when filing for a cargo shortage?\",\"answer\":\"Photograph void spaces before offloading, confirm the seal is intact and matches the manifested seal, and photograph the seal with prefix letters and number clearly displayed. Contact CMA CGM Claims immediately and provide required supporting documents and photos.\"},{\"question\":\"Which documents are needed to process a cargo claim?\",\"answer\":\"Provide a detailed and itemized formal letter of claim amount, the CMA CGM Bill of Lading, commercial invoice, proof of ownership, packing list, delivery receipt, warehouse receiving records with devanning tally, proof of loss (damage photos), original damage notice, survey report with color photos, salvage receipts or certificate of destruction, subrogation letter if applicable, and proof of insurance. Refrigerated cargo also requires internal temperature records and related dates and stowage photos.\"}]","CMA CGM America Customer Cargo Claims Procedures - Claim Filing and Delivery Damage/Shortage Steps | PDF",1789510320]