[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-262041-105":53,"doc-detail-262041-en":127},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":120,"head_meta":122,"extra_data":124,"updated_unix":126},105,"en","cluster-advocate-vacancy-2105","Cluster Advocate - Vacancy 2105","","Cluster Advocate vacancy 2105 outlines a role focused on analysing cluster needs to improve service delivery, create business opportunities, and strengthen collaboration across government clusters. The position manages customer experience within the cluster through cross-functional coordination, addressing customer service delivery issues and identifying root causes. Responsibilities include developing and managing a cluster business plan, leading customer engagement and escalation processes, and conducting strategic cluster analysis. Requirements include a relevant bachelor’s degree and 8+ years’ ICT service delivery and consulting experience, plus own transport. Applications are submitted via the e-Government portal by the closing date.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":41,"@type":70,"position":76},"https://docshare.wps.com/template/letters/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/cluster-advocate-vacancy-2105/262041/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/cluster-advocate-vacancy-2105/262041.png","ImageObject",442,249,{"name":88,"@type":89},"Aladdin","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-11-02","2026-09-14",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",9,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"What is the purpose of the Cluster Advocate role?","Question",{"text":109,"@type":110},"To analyse cluster needs, improve service delivery, identify business opportunities, and ensure coordination among government clusters in implementing government programmes and priorities. It also manages SITA’s customer experience within the cluster by enabling cross-functional problem solving and root-cause identification.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"What are the main key responsibilities?",{"text":114,"@type":110},"Develop and manage the cluster business plan, collaborate across functional areas to define and accelerate enterprise integration, establish customer engagement to represent customer interests, perform strategic cluster analysis, and set up customer advocacy escalation and communication processes.",{"name":116,"@type":107,"acceptedAnswer":117},"How do candidates apply and what is the closing date?",{"text":118,"@type":110},"Apply via the e-Government portal (www.eservices.gov.za) by registering with ID details, completing verification with a one-time pin, and using the “Employment & Labour” → “Recruitment Citizen” flow to create and submit a profile. The closing date is 28 January 2025.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},262041,1790052421,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":40,"category_name":41,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":76,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":9},2336478503145,"https://ap-avatar.wpscdn.com/davatar_276721f389ce27ea32af1340a28f341c","VACANCY-2105  \nREFERENCE NR JOB TITLE  \nJOB LEVEL SALARY  \nREPORT TO DIVISION DEPARTMENT LOCATION POSITION STATUS  \n:  \n:  \n:  \n:  \n:  \n:  \n:  \n:  \n:  \nVAC01063/25  \nCluster Advocate  \nE1  \nR 1 254 685-R1 882 027  \nHOD: Customer Advocacy National and Regional Consulting Customer Advocacy  \nSITA Erasmuskloof  \nPermanent (Internal & External)  \nPurpose of the job  \nTo analyse cluster needs to improve service delivery, identify and create business opportunities that will not only lead to business growth, but also ensure collaboration and coordination among government clusters in the implementation of the government's program, priorities goals and goals.The role will also manage SITA's customer experience within the cluster by playing a cross-functional task enabling organizational resources to combine resources, structure, processes and technology to solve problematic customer service delivery problems and identify root causes while managing the company's financial realities and strategic objectives.  \nKey Responsibility Area  \n• Develop and manage cluster business plan to ensure the long-term development and retention of strategic customers within the cluster to ultimately lead to business growth.  \n• Collaborate with all functional areas to design, accelerate the enterprise-wide integration process and define the strategic basis for planning and implementation of identified opportunities within the cluster.  \n• Establish and direct the customer engagement process in order to demonstrate to them that their best interests are represented, effort is being invested, and progress is being made to resolve the identified problems, issues or unmet requirements.  \n• Conduct cluster strategic analysis get an overview of the functioning of the cluster.  \n• Establish a Customer Advocacy Escalation and communication process within the cluster.  \nQualifications and Experience  \nMinimum: Bachelor’s degree / National Diploma / BTech in Business Management OR Information Technology OR Computer Science, business administration, business analytics, management or a similar area.  \nExperience: 8+ years proven experience of managing ICT Service Delivery Management which should include: A combination of technical and business expertise; Business development experience; Experience in managing large ICT business accounts; Experience in people management, team management, project management; Experience in managing, monitoring and reviewing complex operational service delivery and a programme of ICT projects and developments. Experience in strategic/ business consulting and managing customer relationship will be an added advantage. The incumbent will be required to collaborate with relevant Government Officials, GITOC Bodies, Government Governance bodies, industry partners, standards generating bodies, accreditation and certification bodies at a senior management and executive level. The incumbent will be required to participate and provide input  \nin implementation of Customer related business strategies, SITA Sales Methodology and Sales Process. The incumbent is required to have own transport.  \nTechnical Competencies Description  \nKnowledge of: Excellent stakeholder management; Strong sales and business management skills with the ability to develop value proposition for customers; Strong consulting skills; Excellent strategic analysis with the  \nability to analyse business practices, strategic objectives and goals; Excellent research, benchmarking and market analysis skills; Excellent facilitation and presentation skills; Excellent Project Management skills. Understanding of high-level ICT service issues and their possible impacton the government service delivery and citizens; Knowledge and understanding of government strategic objectives and priorities; Knowledge and understanding of the business operations, policies, processes and services; Knowledge and understanding of ICT technologies best practices, governance framework and how they can be appli","cbCailgCBybKo3LU","https://ap.wps.com/l/cbCailgCBybKo3LU","pdf",120104,"English","# Purpose of the job\n## Key Responsibility Area\n## Qualifications and Experience\n## Technical Competencies Description\n## How to apply\n## Closing Date","[{\"question\":\"What is the purpose of the Cluster Advocate role?\",\"answer\":\"To analyse cluster needs, improve service delivery, identify business opportunities, and ensure coordination among government clusters in implementing government programmes and priorities. It also manages SITA’s customer experience within the cluster by enabling cross-functional problem solving and root-cause identification.\"},{\"question\":\"What are the main key responsibilities?\",\"answer\":\"Develop and manage the cluster business plan, collaborate across functional areas to define and accelerate enterprise integration, establish customer engagement to represent customer interests, perform strategic cluster analysis, and set up customer advocacy escalation and communication processes.\"},{\"question\":\"How do candidates apply and what is the closing date?\",\"answer\":\"Apply via the e-Government portal (www.eservices.gov.za) by registering with ID details, completing verification with a one-time pin, and using the “Employment \\u0026 Labour” → “Recruitment Citizen” flow to create and submit a profile. The closing date is 28 January 2025.\"}]","Cluster Advocate - Vacancy 2105 | PDF",1789358687]