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Responsibilities focus on front-office service excellence, answering and routing client inquiries and phone calls, assisting clinicians with office needs, maintaining professional confidentiality, supporting patient scheduling and appointment confirmations, managing clinical files and documents, and handling office equipment such as fax machines and copiers. The role also includes sending medical records requests, auditing and assembling charts, replenishing clinic forms, and supporting billing-related tasks like collecting copays and tracking payer eligibility and office supplies.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":41,"@type":70,"position":76},"https://docshare.wps.com/template/letters/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/clinic-support-specialist-job-description/263269/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/clinic-support-specialist-job-description/263269.png","ImageObject",442,249,{"name":88,"@type":89},"Bill Black","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-11-03","2026-09-14",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",13,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"Is the Clinic Support Specialist position exempt or non-exempt, and how is it paid?","Question",{"text":109,"@type":110},"It is a non-exempt position paid hourly.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"What are the core responsibilities of the Clinic Support Specialist?",{"text":114,"@type":110},"The role provides client-focused front-office service, handles inquiries and phone calls, maintains confidentiality, supports patient scheduling and appointment confirmation, manages clinical files and charts, and assists clinicians with office needs and equipment support.",{"name":116,"@type":107,"acceptedAnswer":117},"What qualifications and experience are required for the position?",{"text":118,"@type":110},"The candidate must have completed general education and/or some post-secondary classes, possess quality writing and word processing skills, and have at least 1 year of office work/customer service experience including phone reception. Familiarity with mental/medical health services is a plus, and some medical office or hospital experience may be required depending on the clinic staff needs.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},263269,1789368676,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":40,"category_name":41,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":73,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":126,"read_time":9},24189269381491,"https://ap-avatar.wpscdn.com/avatar/160000cf11732dd8392?x-image-process=image/resize,m_fixed,w_180,h_180&k=1788146458752108895","JOB DESCRIPTION: CLINIC SUPPORT SPECIALIST  \n1. Title of Position and Supervisor  \nTitle: Clinic Support Specialist  \nSupervisor: Keli Cathey (Business Office M anager)  \n2. Assigned organizational unit (e.g., department):  \nBusiness Operations Team: Clinic Support  \n3. Job Overview and Classification:  \nThis is a non-exempt position which is paid hourly.  \nThe Clinic Support Specialist (CSS) provides excellent services in  \ni responding to client inquiries,  \ni maintaining a professional yet positive approach with clients,  \ni assisting clinicians with office needs  \ni maintain clinical files and documents according to professional standards  \ni assisting with patient scheduling  \ni confirming patient appointments  \ni trouble-shooting office machinery.  \nIn addition, the CSS maintains complete confidentiality of client and business office records.  \n4. Position qualifications (experience, skills, education, license)  \nT Required: Clinic Support Specialist will have completed general education requirements and/or have completed at least some post-secondary classes.  \nT The candidate must have quality writing skills and word processing skills.  \nT Works well with limited oversight, can manage various tasks as assigned (time  \nmanagement skills) and can function in both small and large workgroups.  \nT Professionalism and the ability to work in challenging situations is a must.  \nT Must have at least 1 year of office work/customer service experience and previous phone reception experience.  \nT Familiarity with working in either mental/medical health services is a plus.  \nT NOTE REGARDING MEDICAL OFFICE EXPERIENCE  \nSome of our clinical staff members are nurses or physicians (psychiatrists). Therefore, we may also require some training as a medical assistant or some effective work experience in a medical office or hospital as a pre-requisite for at least some of our CSS positions. Any such experience is a plus.  \n5. Major duties and responsibilities  \n􀂂 Create an inviting environment to clients by providing excellent, cheerful, everhelpful service.  \n􀂂 Create a functional front-office environment for all SBH staff.  \n􀂂 Maintain client confidentiality.  \n􀂂 Receive incoming phone calls and distributing messages appropriately .  \n􀂂 M aintain fax machine, assist users, and retrieve and route incoming faxes.  \n􀂂 Update client contact and payer information as needed in Procentive, our practice management software.  \n􀂂 Maintain client schedules in Procentive.  \n􀂂 Confirm client appointments.  \n􀂂 Send out Medical Records requests.  \n􀂂 Audit New Client charts.  \n􀂂 Discharge Client Charts after completion of services.  \n􀂂 Replenish clinic forms in blank form drawer daily.  \n􀂂 M aintain the chart files.  \n􀂂 Assist Psychiatrists with scheduling/appointment needs.  \n􀂂 Assemble new Mental Health Charts daily.  \n􀂂 Send out client statements and other mailings.  \n􀂂 Help maintain postage meter.  \n􀂂 Help maintain copiers.  \n􀂂 Pull client charts for assigned clinicians.  \n􀂂 Check Payer Eligibility in Procentive.  \n􀂂 Track office supplies.  \n􀂂 Collect client copays.  \n􀂂 Update client paperwork.  \n􀂂 Other duties as assigned  \n6. Accountability and Benchmarks-CSS  \nYou are hired not merely to perform a job function, but because we believe your skills will make those job functions an effective, integral, and important part of the growth of your department and SBH and contribute to the welfare of your colleagues, our patients, and the community.  \nYou will be making a contribution to the profitability from which you and  \nyour team members will benefit.  \nEvery duty and expectation is your contribution to the welfare of the entire team, the company, yourself, and the  \nwelfare of your clients.","cbCaiqYJYoX2RYtf","https://ap.wps.com/l/cbCaiqYJYoX2RYtf","pdf",195036,"English","# Job Overview and Classification\n## Assigned organizational unit\n## Position qualifications\n## Major duties and responsibilities\n## Accountability and Benchmarks - CSS","[{\"question\":\"Is the Clinic Support Specialist position exempt or non-exempt, and how is it paid?\",\"answer\":\"It is a non-exempt position paid hourly.\"},{\"question\":\"What are the core responsibilities of the Clinic Support Specialist?\",\"answer\":\"The role provides client-focused front-office service, handles inquiries and phone calls, maintains confidentiality, supports patient scheduling and appointment confirmation, manages clinical files and charts, and assists clinicians with office needs and equipment support.\"},{\"question\":\"What qualifications and experience are required for the position?\",\"answer\":\"The candidate must have completed general education and/or some post-secondary classes, possess quality writing and word processing skills, and have at least 1 year of office work/customer service experience including phone reception. Familiarity with mental/medical health services is a plus, and some medical office or hospital experience may be required depending on the clinic staff needs.\"}]","Clinic Support Specialist - Job Description | PDF"]