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submit to custodian, product sponsor, or broker/dealer for processing | Within 4 hours of receiving paperwork | Operations Associate |\n| 4 | Update CRM with any corrected or additional client information gathered during signing | Within 24 hours of receiving account and transfer paperwork | Operations Associate |\n| 5 | Update status from prospect to client in CRM | Within 24 hours of receiving account and transfer paperwork | Operations Associate |\n| 6 | Follow up with custodian, broker/dealer, or product sponsor to ensure paperwork was received | 24 hours after submitting paperwork | Operations Associate |\n| 7 | Create client file in secure document storage system; link to CRM record | 24 hours after submitting paperwork | Operations Associate |\n| 8 | Scan or save completed paperwork to client file | 24 hours after submitting paperwork | Operations Associate |\n| 9 | Send welcome email to client. Include attachments:\u003Cbr>-Online portal login instructions\u003Cbr>-Extensive Personal Questionnaire\u003Cbr>-New Client Guide | Within 48 hours of receiving paperwork | Operations Associate |\n| 10 | Finalize plan and implement investment management recommendations | Within 24 hours of account funding | Advisor/Relationship Manager |\n\n| 11 | Make confirmation call to client | As account transfers and plan implementation are complete | Advisor/Relationship Manager |\n| --- | --- | --- | --- |\n| 12 | Schedule portal walk-through virtual meeting with client and Operations Associate | Within 24 hours of account funding | Front Office Associate |\n| 13 | Schedule 45-day check-in call with client | Within one week of paperwork signing | Front Office Associate |\n| 14 | Send handwritten Thank You note to client | Within one week of paperwork signing | Advisor |\n| 15 | Enter personal preference data from questionnaire in CRM | Within one week of receiving questionnaire from clients | Operations Associate |\n| 16 | 45-day check-in meeting: readdress new plan and allocation | As scheduled in Step \\#12 | Advisor |\n| 17 | Send new client Random Act of Kindness based on survey data | Within one week of receiving questionnaire from clients | Front Office Associate |\n| 18 | Send new client survey | Immediately following 30-day check-in meeting | Operations Associate |\n| 19 | Schedule mid-year check-in | 5 months after implementation | Front Office Associate |\n| 20 | Schedule Annual Review | 11 months after implementation | Front Office Associate |","cbCaioHEHp4eXlA6","https://ap.wps.com/l/cbCaioHEHp4eXlA6","pdf",184012,"English","# Process Details\n## Step-by-Step Workflow","[{\"question\":\"When are client communications like the welcome email and thank-you note sent?\",\"answer\":\"The welcome email is sent within 48 hours of receiving paperwork, and the handwritten Thank You note is sent within one week of paperwork signing.\"}]","Client Onboarding Process Template - Consistent New Client Onboarding Workflow | PDF"]