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Responsibilities include building trusted relationships, maintaining welcoming environments with flexible, client-specific service, ensuring accurate records, reliable internal communication, CRM and Microsoft Office proficiency, and supporting organic business growth by driving repeat visits and referrals.",{"@graph":14,"@context":73},[15,34,56],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/template/","Template",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/template/letters/","Letters",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/template/client-experience-manager-job-description/262811/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/client-experience-manager-job-description/262811.png","ImageObject",442,249,{"name":42,"@type":43},"Eden","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-10-30","2026-09-14",true,{"@type":52,"interactionType":53,"userInteractionCount":55},"InteractionCounter",{"@type":54},"ViewAction",8,{"@type":57,"mainEntity":58},"FAQPage",[59,65,69],{"name":60,"@type":61,"acceptedAnswer":62},"What is the primary objective of the Client Experience Manager role?","Question",{"text":63,"@type":64},"To consistently help clients “Feel Good, Think Better and Achieve More” by delivering high-standard, client-specific event experiences from confirmation through event day.","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"What key responsibilities does the role include?",{"text":68,"@type":64},"Advising, planning and delivering client experiences; building trusted client relationships; maintaining accurate records and communicating meeting and resourcing details; ensuring reliable communications across departments; and supporting organic growth through repeat business and referrals.",{"name":70,"@type":61,"acceptedAnswer":71},"What skills and experience are required?",{"text":72,"@type":64},"The role requires exceptional communication and interpersonal skills, strong organisation and multitasking, CRM and Microsoft Office proficiency, accuracy and numeracy, and calm performance under pressure. It also calls for at least 2 years in a client-facing role, preferably event coordination, hospitality, or sales support.","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},262811,1790347514,{"code":4,"msg":82,"data":83},"success",[84,89,94,99,104,109,114,118,123],{"id":85,"doc_module":22,"doc_module_name":25,"category_name":86,"show_sort_weight":87,"slug":88},11,"Presentations",90,"presentations",{"id":90,"doc_module":22,"doc_module_name":25,"category_name":91,"show_sort_weight":92,"slug":93},12,"Resumes",80,"resumes",{"id":95,"doc_module":22,"doc_module_name":25,"category_name":96,"show_sort_weight":97,"slug":98},14,"Invoices",70,"invoices",{"id":100,"doc_module":22,"doc_module_name":25,"category_name":101,"show_sort_weight":102,"slug":103},15,"Posters",60,"posters",{"id":105,"doc_module":22,"doc_module_name":25,"category_name":106,"show_sort_weight":107,"slug":108},16,"Social Media",50,"social-media",{"id":110,"doc_module":22,"doc_module_name":25,"category_name":111,"show_sort_weight":112,"slug":113},17,"Forms",40,"forms",{"id":115,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":116,"slug":117},18,30,"letters",{"id":119,"doc_module":22,"doc_module_name":25,"category_name":120,"show_sort_weight":121,"slug":122},21,"Paper Templates",5,"papers-templates",{"id":124,"doc_module":22,"doc_module_name":25,"category_name":125,"show_sort_weight":4,"slug":126},158,"General","general-158",{"code":4,"msg":82,"data":128},{"doc_id":79,"user_id":129,"nickname":42,"user_avatar":130,"doc_module":22,"category_id":115,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":55,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":30,"language":136,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":12,"update_tm":140,"read_time":22},1374391974468,"https://ap-avatar.wpscdn.com/davatar_29158cc5080c5b710cf443261637dec0","Client Experience Manager – Job Description  \nWallacespace provides bright, innovative spaces for offsite meetings, training, workshops and events. Delighting our clients with our can-do and will-do attitude and proactive approach is what we do and everyone who works with us shares this objective.  \nWe are looking for a dynamic and highly motivated Client Experience Manager to work as part of a friendly team where no two days are the same in one of our stunning central London buildings. If you are a natural people pleaser who thrives on delivering great service, come and work for a leader in meeting venues and events.  \nRole Overview  \nYour primary objective in this role will be to constantly and consistently, help our clients  \nFeel Good, Think Better and Achieve More  \nYou’ll do this through a prism of being  \nThoughtful, Empathetic and Collaborative  \nAt wallacespace, client events are memorable experiences. In helping us deliver this brand promise, you will work closely with our clients from the day they confirm to the day their event occurs. With them, you will advise, plan and help deliver, all aspects of client events. You will do this to a consistently high standard.  \nAs part of this, you will build and maintain trusting and reliable relationships with our clients. You will get to know them by asking and understanding: what their job is, what their company does and why they are using wallacespace. That way, you will establish how we can best help them, achieve their objectives.  \nThroughout each day, you will ensure that our spaces are welcoming and comfortable and that our wallacespace environments add to, rather than detracts from, our clients’ experiences. You will understand that one-size doesn’t fit all and that flexibility is key. You’ll become skilled at anticipating and delivering what clients need and want, when they want it.  \nAs a result, you will help ensure organic growth of our business. Our objective is to be the place that clients want to recommend. So, your job will be to help ensure that clients return and that they refer wallacespace on to others.  \nAccountability  \nYou will be accountable to your Centre Manager and you will be part of the client experience team, based ina wallacespace building. You will work closely and collaboratively with other departments at wallacespace, to ensure outstanding resourcing and delivery.  \nKey Responsibilities  \nAdvising, planning and delivery of all aspects of client experiences at wallacespace.  \nThis will include but is not limited to:  \n• Getting to know clients, understanding and delivering, their brief to ensure that we deliver our brand promise.  \n• Building and maintaining trusting and reliable relationships with clients to ensure organic growth of wallacespace.  \n• Maintenance of accurate records and communicating on – details of meetings, resourcing, invoicing  \n– all to ensure that clients get what they pay for and over and above that, that they receive outstanding value from their time with us.  \n• Reliable communications across related parts of wallacespace to ensure that we deliver what we promise.  \n• Working as a team to deliver excellence with focus, pace and direction.  \n• Help build our business organically, by ensuring that clients 1) return and 2) recommend wallacespace to others.  \nSkills  \n• Exceptional communication and interpersonal skills  \n• Strong organisational and multitasking abilities  \n• Proficiency in using CRM software and Microsoft Office Suite  \n• Ability to identify and act appropriately on business opportunities  \n• Accuracy  \n• Numeracy  \n• Detail-oriented  \n• Able to work calmly under pressure  \nPersonal Attributes  \n• Proactive problem-solver  \n• People-pleaser – you need to love servicing your clients  \n• Personally energetic  \n• Team player with a collaborative mindset  \n• Interesting and interested  \nWe are looking for someone with a minimum of 2 years experience in a client-facing role, preferably in event coordination,","cbCaiq6SK40q19H7","https://ap.wps.com/l/cbCaiq6SK40q19H7","pdf",94671,"English","# Role Overview\n## Key Responsibilities\n## Skills\n## Personal Attributes\n## Working Hours and What We Offer","[{\"question\":\"What is the primary objective of the Client Experience Manager role?\",\"answer\":\"To consistently help clients “Feel Good, Think Better and Achieve More” by delivering high-standard, client-specific event experiences from confirmation through event day.\"},{\"question\":\"What key responsibilities does the role include?\",\"answer\":\"Advising, planning and delivering client experiences; building trusted client relationships; maintaining accurate records and communicating meeting and resourcing details; ensuring reliable communications across departments; and supporting organic growth through repeat business and referrals.\"},{\"question\":\"What skills and experience are required?\",\"answer\":\"The role requires exceptional communication and interpersonal skills, strong organisation and multitasking, CRM and Microsoft Office proficiency, accuracy and numeracy, and calm performance under pressure. It also calls for at least 2 years in a client-facing role, preferably event coordination, hospitality, or sales support.\"}]","Client Experience Manager - Job Description | PDF",1789364992]