[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-236438-105":53,"doc-detail-236438-en":126},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":119,"head_meta":121,"extra_data":123,"updated_unix":125},105,"en","client-complaint-procedure-summary-customer-complaints-resolution-timelines","Client Complaint Procedure Summary - Customer Complaints & Resolution Timelines","","Customer Complaint Procedures apply to all products and services marketed, promoted, or provided through the PT Bank ANZ Indonesia customer relationship. Complaints may be submitted by email, phone, or formal letter/direct meeting to the Client Service Team, with authorization and supporting transaction details and evidence where available. PT Bank ANZ Indonesia must resolve written complaints within 10 business days and verbal complaints within 5 business days after receipt, with possible extensions up to 10 business days under defined conditions. 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It should include the type and date of the financial transaction and a description of the problem, along with supporting evidence if available.",{"name":115,"@type":106,"acceptedAnswer":116},"What are the complaint resolution timelines and possible extensions?",{"text":117,"@type":109},"PT Bank ANZ Indonesia must handle and settle written complaints within 10 business days and verbal complaints within 5 business days after receipt. 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Email  \n[a. clientservice.indonesia@anz.com](a. clientservice.indonesia@anz.com).  \n2. Phone  \na. +62 08041000269  \nb. +62 21 80862030  \n3. Formal letter or direct meeting on this address:  \nPT Bank ANZ Indonesia  \nWTC 3, Level 30, Jl. Jenderal Sudirman Kav. 29-31,  \nRT.8/RW. 3, Kuningan, Karet, Jakarta 12920,  \nIndonesia attn. Client Service Team  \nCustomer complaint must be submitted by authorized person/s or known contact registered in our system or other party as long as authorization letter is provided which includes type and date of financial transaction, as well as the description of the reported problem along with evidence (if any) for further investigation by PT Bank ANZ Indonesia  \nPT Bank ANZ Indonesia must immediately handle and settle written complaint by 10 (ten) business days at the latest and for verbal complaint by 5 (five) business days at the latest after the complaint is received. Under certain conditions, PT Bank ANZ Indonesia can extend the period maximum up to the next 10 (ten) business days. The certain conditions are:  \na. The complaint filed by customer requires special checking of the documents of PT Bank ANZ Indonesia; and/or  \nb. There are other matters beyond the control of PT Bank ANZ Indonesia  \nIn the case there is not any agreement on the settlement of the complaint, customer may find theresolution via court or out of court. Out of court dispute resolution is conducted through Alternative Dispute Resolution Institution which is included on the List of Alternative Dispute Resolution Institutions set by Financial Service Authority.  \nRingkasan Prosedur Pengaduan Nasabah  \nProsedur pengaduan nasabah yang dirangkum di bawah ini merupakan bagian yang tidak terpisahkandari hubungan anda dengan PT Bank ANZ Indonesia dan berlaku dalam kaitannya dengan setiap dansemua produk dan layanan yang telah dipasarkan, dipromosikan, atau disediakan dalam hubungan  \nanda dengan PT Bank ANZ Indonesia  \nNasabah dapat mengajukan pengaduan kepada PT Bank ANZ Indonesia melalui:  \n1. Email  \n[a. clientservice.indonesia@anz.com](a. clientservice.indonesia@anz.com).  \n2. Telepon  \na. +62 08041000269  \nb. +62 21 80862030  \n3. Surat Formal atau Pertemuan Langsung pada alamat ini:  \nPT Bank ANZ Indonesia  \nWTC 3, Level 30, Jl. Jenderal Sudirman Kav. 29-31,  \nRT.8/RW. 3, Kuningan, Karet, Jakarta 12920,  \nIndonesia attn. Client Service Team  \nPengaduan nasabah harus disampaikan oleh orang yang berwenang atau kontak yang dikenal yang terdaftar di sistem kami atau disampaikan pihak lain dengan menyertakan surat otorisasi yang mencantumkan jenis dan tanggal transaksi keuangan, serta deskripsi masalah yang dilaporkan besertabukti-buktinya (jika ada) untuk penyelidikan lebih lanjut oleh PT Bank ANZ Indonesia.  \nPT Bank ANZ Indonesia harus segera menangani dan menyelesaikan pengaduan tertulis paling lambat 10 (sepuluh) hari kerja dan untuk pengaduan lisan paling lambat 5 (lima) hari kerja setelah pengaduanditerima. Dalam kondisi tertentu, PT Bank ANZ Indonesia dapat memperpanjang jangka waktu maksimal hingga 10 (sepuluh) hari kerja berikutnya. Kondisi tertentu tersebut adalah:  \na. Pengaduan Nasabah memerlukan pengecekan khusus terhadap dokumen PT Bank ANZ Indonesia; dan/atau  \nb. Terdapat hal-hal lain di luar kendali PT Bank ANZ Indonesia.  \nDalam hal tidak ada kesepakatan mengenai penyelesaian pengaduan, nasabah dapat mencaripenyelesaian melalui pengadilan atau di luar pengadilan. Penyelesaian sengketa di luar pengadilan dapat dilakukan melalui Lembaga Alternatif Penyelesaian Sengketa yang termasuk dalam daftar Lembaga Alternatif Penyelesaian ","cbCaibGB0yFwEeXG","https://ap.wps.com/l/cbCaibGB0yFwEeXG","pdf",142434,"English","# Client Complaint Procedures\n## How to Submit a Complaint\n## Complaint Submission Requirements and Evidence\n## Resolution Timelines and Extensions\n## Dispute Resolution Options","[{\"question\":\"How can a customer file a complaint to PT Bank ANZ Indonesia?\",\"answer\":\"Customers can submit complaints via email, phone, or a formal letter/direct meeting addressed to the Client Service Team at PT Bank ANZ Indonesia.\"},{\"question\":\"What information and documents are required when submitting a complaint?\",\"answer\":\"The complaint must be submitted by an authorized person or a known registered contact, or by another party with an authorization letter. It should include the type and date of the financial transaction and a description of the problem, along with supporting evidence if available.\"},{\"question\":\"What are the complaint resolution timelines and possible extensions?\",\"answer\":\"PT Bank ANZ Indonesia must handle and settle written complaints within 10 business days and verbal complaints within 5 business days after receipt. Under certain conditions, the period can be extended up to the next 10 business days.\"}]","Client Complaint Procedure Summary - Customer Complaints & Resolution Timelines | PDF",1789105363]