[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-280087-105":53,"doc-detail-280087-en":126},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":119,"head_meta":121,"extra_data":123,"updated_unix":125},105,"en","client-care-letters-in-public-access-cases","Client Care Letters in Public Access Cases","","Client Care Letters in Public Access Cases outlines best-practice client care wording for barristers instructed under public access arrangements. It explains how to meet Code of Conduct requirements and link client care letters to the Consumer Contract Regulations and the Provision of Service Regulations, including drafting points on legal aid and alternative funding, insurance and limitation of liability, confidentiality and GDPR, retention of papers, and money laundering. It also addresses clarity and suitability for business clients, with a draft template letter included for business engagements.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":41,"@type":70,"position":76},"https://docshare.wps.com/template/letters/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/client-care-letters-in-public-access-cases/280087/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/client-care-letters-in-public-access-cases/280087.png","ImageObject",442,249,{"name":88,"@type":89},"Gloria","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-29","2026-09-16",true,{"@type":98,"interactionType":99,"userInteractionCount":15},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What is the purpose of client care letters in public access cases?","Question",{"text":108,"@type":109},"To draw attention to good practice relating to client care letters used in public access cases.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"Who does the scope of application apply to?",{"text":113,"@type":109},"All barristers qualified to accept public access instructions.",{"name":115,"@type":106,"acceptedAnswer":116},"What Code of Conduct requirements must be covered in public access client care letters?",{"text":117,"@type":109},"They must support written acceptance of instructions and charging basis, and provide prompt written notification in clear and readily understandable terms of the required eight matters under the relevant public access rule.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},280087,1790297125,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":40,"category_name":41,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":15,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":135,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":20},2336474459895,"https://ap-avatar.wpscdn.com/avatar/22000baeef7a5ed0655?x-image-process=image/resize,m_fixed,w_180,h_180&k=1786071322749376916","Client Care Letters in Public Access Cases  \nPurpose: To draw attention to good practice in relation to client care  \nletters in public access cases  \nScope of application: All barristers qualified to accept public access instructions  \nOutline: Requirements of the Code of Conduct, the Consumer  \nContract Regulations and the Provision of Service Regulations in relation to client care letters – drafting points relating to: legal aid and alternative funding; insurance and limitation of liability; confidentiality, GDPRand retention of papers; money laundering – draft template letter for a business client  \nIssued by: The Direct Access Panel  \nFirst issued: February 2017  \nLast reviewed: April 2023  \nStatus: Please see the notice at the end of this document. This is  \nnot ‘guidance’ for the purposes of BSB Handbook I6.4.  \nIntroduction  \n1. Since the introduction of public access in 2004, model client care letters have been produced for barristers to use when instructed on this basis. These were initially on the Bar Council’s website and, subsequent to its creation in 2006, moved on to the BSB’s website. The current model letters can be found on the ‘Code Guidance’ page of  \nthe BSB’s website1. There are three model letters: one for cases where the public access client instructs a barrister directly, the others for instructions via an intermediary. This paper is principally concerned with the normal situation2 where no intermediary is involved and therefore references to the model letter are to the ‘no intermediary’version on the BSB’s website.  \n2. Much of the wording in the model letter has changed little since 2004. However, a significant change was made to its format in 2010 with a move to a short covering letter setting out what work the barrister is going to do and the fee charged with a longer attachment setting out terms and conditions. Further changes were made in 2014 to introduce additional information required by the Consumer Contract Regulations 2013. A report in October 2016 jointly commissioned by the BSB and other legal regulators recommended that client care letters should be clearer, less generic and written in plain language. No changes have been made to the model letter following this report. Nor have any changes yet been made in the light of the introduction of the GDPR in May 2018.  \n3. In response to the joint LSB/BSB public access survey in 2016, 80% of public access barristers said they had or do use the BSB model letter. However, nearly half of those (45%) had made adaptations to it. Different requirements of different clients mean that public access barristers may well have to consider adapting the BSB model letter and the purpose of this paper is to give guidance on how to do so.  \n4. One complaint made by some barristers doing commercial work is that the model letter is geared more towards clients who are individuals than business clients. For example, the model letter is drafted on the basis that the client is a consumer as defined by the Consumer Contract Regulations 2013 and that the client might qualify for legal aid. According to the 2016 BSB/LSB survey, almost exactly half of public access clients were not individuals. In those cases it can be appropriate to leave out those paragraphs in the model letter which relate to public funding and the 2013 Regulations. There are a number of paragraphs about complaints to the Legal Ombudsman but most businesses will not be able to avail themselves of this scheme. Annexed to this paper is a draft letter which may be used or adapted for use when engaged by a business client (see paragraph 60 below) .  \n1 [https://www.barstandardsboard.org.uk/regulatory-requirements/bsb-handbook/code-guidance/](https://www.barstandardsboard.org.uk/regulatory-requirements/bsb-handbook/code-guidance/)  \n~~[2](2 According to the BSB/LSB Public Access Survey 2016 nearly 90% of public access instructions do not come via)~~[ According to the BSB/LSB Public Access Survey 2016 nearly","cbCaiukplCdNKl7a","https://ap.wps.com/l/cbCaiukplCdNKl7a","pdf",561372,39,"English","# Purpose and scope\n## Purpose\n## Scope of application\n# Background and development\n## Model letters since 2004\n## Changes in 2010, 2014, 2016, 2018\n# Client needs and adaptations\n## Business client considerations\n## Intermediary versus no-intermediary cases\n# Code of Conduct requirements\n## Written acceptance of instructions and charging terms\n## Public access notifications in clear and understandable terms\n## Compliance via the model letter","[{\"question\":\"What is the purpose of client care letters in public access cases?\",\"answer\":\"To draw attention to good practice relating to client care letters used in public access cases.\"},{\"question\":\"Who does the scope of application apply to?\",\"answer\":\"All barristers qualified to accept public access instructions.\"},{\"question\":\"What Code of Conduct requirements must be covered in public access client care letters?\",\"answer\":\"They must support written acceptance of instructions and charging basis, and provide prompt written notification in clear and readily understandable terms of the required eight matters under the relevant public access rule.\"}]","Client Care Letters in Public Access Cases | PDF",1789533121]