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It explains that the engagement is not fixed duration, references Standard Terms of Business in an annex, and emphasizes the risks of litigation and the need to understand engagement terms. It details fact assembly, correspondence, potential counsel instruction, drafting a letter of claim, negotiations, possible court proceedings, communication approach, service levels, and hourly-rate charging.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":41,"@type":70,"position":76},"https://docshare.wps.com/template/letters/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/client-care-letter-ipulse-client-engagement-agreement/280089/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/client-care-letter-ipulse-client-engagement-agreement/280089.png","ImageObject",442,249,{"name":88,"@type":89},"Margaret","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-19","2026-09-16",true,{"@type":98,"interactionType":99,"userInteractionCount":8},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What does the client care letter set out?","Question",{"text":108,"@type":109},"It sets out the particulars and the terms of engagement, including the scope of work the firm will undertake and how the engagement operates. It also points the client to the Standard Terms of Business in Annex 1.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"What are the main parts of the scope of work?",{"text":113,"@type":109},"The firm will gather relevant facts, handle correspondence and exploratory steps, consider instructing counsel and experts, draft and submit a letter of claim, correspond with the opponent, and negotiate settlement where possible, otherwise commence proceedings.",{"name":115,"@type":106,"acceptedAnswer":116},"How does the firm plan to communicate and charge for services?",{"text":117,"@type":109},"It aims to provide clear, plain-language updates at agreed intervals and will use email and telephone for routine communications, noting emails are not encrypted. Charging is based on agreed hourly rates, aligned with Solicitors Regulation Authority guidelines.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},280089,1790023252,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":40,"category_name":41,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":8,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":25,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":139,"read_time":47},137451207643,"https://ap-avatar.wpscdn.com/davatar_3d24733baf745e90a7e4bdd5f77d97b2","CLIENT CARE LETTER  \nThank you for instructing us to act on your behalf in relation to your matter.  \nThis document sets out the Particulars and terms of engagement under which we act for you and the scope of the work to be undertaken for you. The contract is not of a fixed duration. Other firms may be able to offer you different terms of engagement. We have placed the information under headings which we hope will assist you.  \nThe contract between us will also be subject to our 'Standard Terms of Business' which can be found in Annex 1 to this letter. It is very important that you read through these Standard Terms and let us know if there is anything you do not understand or wish to query.  \nEmbarking on litigation is not without risk. Accordingly, it is very important that you carefully read these terms of engagement and bring to our immediate attention anything which you do not understand, or which needs to be clarified.  \nScope of Work  \n1. To assemble relevant facts and information in order that we can responsibly assess your prospects of success in relation to the dispute.  \n2. The work will include:  \n2.1 Correspondence and other exploratory steps to elicit the relevant facts and information including attendances upon yourself and others and an in-depth consideration of all correspondence and documents and information which you have made available to us.  \n2.2 Potentially instructing Counsel and others to advise on the merits of your matter, the risks inherent in it and the prospects of success.  \n2.3 Drafting and submitting a letter of claim; the Civil Procedure Rules require us to notify the other party and to give them an opportunity to resolve the matter.  \n2.4 Correspondence with your opponent or solicitors retained by them. Endeavoring to reach terms (including compromise terms) which will conclude or at least partially resolve your matter without recourse to litigation or further litigation if litigation has commenced  \n2.5 If terms of settlement cannot be reached on satisfactory terms, commence proceedings, acting on your behalf in the ensuing litigation.  \nIt will be appreciated that at this early stage the above is only a brief outline of the work we will be undertaking. We will of course be advising you where relevant and necessary to do so. Our advice will be contained in written communications to you including by e-mail unless we both agree otherwise.  \nOur Approach  \nOur aim is to achieve your objectives quickly and efficiently.  \nOurselves  \n1. David Rickard will have principal responsibility for dealing with this matter for you, on a day-to-day basis. He is a senior solicitor with over 20 years experience in civil litigation and matters involving the Courts, Mediation and Negotiation.  \n2. Once the matter is under way we will keep in touch with you as it progresses as we feel is appropriate unless we agree set update points. You can rest assured that at all times we will do our very best, to take such steps as are needed to procure a successful outcome to your claim. In so doing we will be providing professional advice and guidance andreassurance so that you can approach issues which otherwise would be worrying with a calm and measured approach.  \n4. You will be informed and an explanation shall be given if for any reason another lawyer in the firm becomes involved in your matter.  \n5. Mr Rickard’s e-mail address is [djr@ipulseip.com. We](djr@ipulseip.com. We) propose to use e-mail and telephone for routine communications. You need to be aware that any e-mails that are sent will not be encrypted and our server is not secured. So as not to prejudice clients who do not have access to e-mails, our policy is to treat incoming e-mails in the same way and order as incoming post unless you and we agree otherwise.  \n6. We will endeavor to return your calls as soon as we are able. In our absence, when you make contact with the office, you can always leave a message with an indication of the urgency. You can be as","cbCaivCim98sh6zg","https://ap.wps.com/l/cbCaivCim98sh6zg","pdf",99218,"English","# Scope of Work\n## Our Approach\n## Ourselves\n## Assistance from outside people\n## Service levels\n## Basis of charging","[{\"question\":\"What does the client care letter set out?\",\"answer\":\"It sets out the particulars and the terms of engagement, including the scope of work the firm will undertake and how the engagement operates. It also points the client to the Standard Terms of Business in Annex 1.\"},{\"question\":\"What are the main parts of the scope of work?\",\"answer\":\"The firm will gather relevant facts, handle correspondence and exploratory steps, consider instructing counsel and experts, draft and submit a letter of claim, correspond with the opponent, and negotiate settlement where possible, otherwise commence proceedings.\"},{\"question\":\"How does the firm plan to communicate and charge for services?\",\"answer\":\"It aims to provide clear, plain-language updates at agreed intervals and will use email and telephone for routine communications, noting emails are not encrypted. Charging is based on agreed hourly rates, aligned with Solicitors Regulation Authority guidelines.\"}]","CLIENT CARE LETTER - IPulse Client Engagement Agreement | PDF",1789533165]