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.......................................................................................................................... 1  \nAdditional ServiceNow Resource ............................................................................................................................. 1  \nLOGGING ON WITH SSO.......................................................................................................................2  \nLog Out .....................................................................................................................................................................2  \nSERVICENOW WEB INTERFACE DIAGRAM ...........................................................................................3  \nFAVORITES............................................................................................................................................. 4  \nAdd Favorites from Navigation Pane .......................................................................................................................4  \nCustomize and Re-order Favorites............................................................................................................................5  \nRemove a Favorite ....................................................................................................................................................5  \nDASHBOARDS ......................................................................................................................................... 6  \nFind Shared Dashboards ...........................................................................................................................................6  \nClient Service Desk Dashboard Diagram .................................................................................................................7  \nClient Service Desk Dashboard Pages ......................................................................................................................8  \nMy Team...................................................................................................................................................................8  \nIncidents....................................................................................................................................................................8  \nOutages .....................................................................................................................................................................9  \nTrends .......................................................................................................................................................................9  \nKnowledge .............................................................................................................................................................. 10  \nMisc ........................................................................................................................................................................ 10  \nDASHBOARD CREATOR ........................................................................................................................ 11  \nDashboards Overview............................................................................................................................................. 11  \nCreate a Dashboard ................................................................................................................................................. 12  \nWidgets ................................................................................................................................................................... 13  \nWidget Configuration ............................................................................................................................................. 14  \nSEARCHING INCIDENTS...........................","cbCaiop9hwIVrfog","https://ap.wps.com/l/cbCaiop9hwIVrfog","pdf",4234880,"English","# Guide Introduction\n## Additional ServiceNow Resource\n# Logging On with SSO\n## Log Out\n# ServiceNow Web Interface Diagram\n# Favorites\n## Add Favorites from Navigation Pane\n## Customize and Re-order Favorites\n## Remove a Favorite\n# Dashboards\n## Find Shared Dashboards\n## Client Service Desk Dashboard Diagram\n## Client Service Desk Dashboard Pages\n## My Team\n## Incidents\n## Outages\n## Trends\n## Knowledge\n## Misc\n# Dashboard Creator\n## Dashboards Overview\n## Create a Dashboard\n## Widgets\n## Widget Configuration\n# Searching Incidents\n## List View Diagram\n## Searching Lists\n## Adding and Removing Columns\n## Filtering Lists\n## Create a Favorite Search\n# Incident Ownership\n## Assign Individual Ownership From Incident Window\n## Assign Individual Ownership From List\n## Assign Multiple Incidents at Once\n# Knowledge Management\n## KB Creation Standards and Guidelines\n## Standard Knowledge Base Prefixes and Templates","[{\"question\":\"How do clients log in to ServiceNow using SSO?\",\"answer\":\"The guide explains the login flow for SSO under the “Logging On with SSO” section, followed by the related logout steps.\"},{\"question\":\"How can clients manage favorites in ServiceNow?\",\"answer\":\"Clients can add favorites from the navigation pane, customize and re-order favorites, and remove favorites using the steps in the Favorites section.\"},{\"question\":\"What steps are involved in searching and managing incident lists?\",\"answer\":\"The guide covers list view diagrams, searching lists, adding/removing columns, filtering lists, and creating a favorite search for incident results.\"}]","Client Admin Guide - ServiceNow Client | 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