[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-240036-105":53,"doc-detail-240036-en":127},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":120,"head_meta":122,"extra_data":124,"updated_unix":126},105,"en","clearpoint-balanced-scorecard-for-nonprofits-strategy-map-best-practices-and-example-templates","ClearPoint Balanced Scorecard for Nonprofits - Strategy Map Best Practices and Example Templates","","ClearPoint Balanced Scorecard for Nonprofits explains how strategy maps communicate a nonprofit’s strategic plan using Balanced Scorecard perspectives: customer success, financial success, internal processes, and learning & growth. It outlines why strategy maps act as a communication tool, how to identify critical objectives for each perspective, and how leadership teams build consensus through discussion. The document includes best practices and multiple example strategy maps for an early literacy organization, a homeless shelter, and a microfinance organization.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":11,"@type":70,"position":76},"https://docshare.wps.com/template/presentations/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/clearpoint-balanced-scorecard-for-nonprofits-strategy-map-best-practices-and-example-templates/240036/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/clearpoint-balanced-scorecard-for-nonprofits-strategy-map-best-practices-and-example-templates/240036.png","ImageObject",442,249,{"name":88,"@type":89},"Mason","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-11-03","2026-09-11",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",19,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"What are the main Balanced Scorecard perspectives used in a strategy map for nonprofits?","Question",{"text":109,"@type":110},"A strategy map typically uses customer perspective, financial perspective, internal process perspective, and a learning & growth perspective covering culture and capacity.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"How should objective statements be defined in a strategy map?",{"text":114,"@type":110},"Objective statements are short phrases or complete sentences describing what the organization must continually do to achieve its mission, written either in an organizational or customer voice.",{"name":116,"@type":107,"acceptedAnswer":117},"Why should strategy maps be kept simple and focused?",{"text":118,"@type":110},"Strategy maps are primarily a communication tool, so they should not be overly complicated or perplexing, and should help people understand the strategy and its processes.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},240036,1791508717,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":8,"category_name":11,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":136,"language":137,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":138,"faqs":139,"seo_title":140,"seo_description":61,"update_tm":141,"read_time":76},5909887256941,"https://ap-avatar.wpscdn.com/davatar_9964176cb1d06d4a9deccf72a44ae3dc","Strategy Maps are used by many social and public-sector organizations to clearly communicate their strategic plan.  \nA good strategy map should identify key “landmarks” such as financial constraints and customer expectations.  \nStrategy maps can also highlight areas that, if neglected, may hinder mission success.  \nUsing this map, a leadership team can explain how they expect to achieve success. In a Harvard Business Review article titled,“Having Trouble with Your Strategy? Then Map It,” Drs. Kaplan and Norton say this about strategy maps:  \n“The key to executing your strategy is to have people understand it – including the crucial but perplexing processes by which intangible assets will be converted into tangible outcomes. Strategy maps can help chart this difficult terrain.”  \nStrategy maps are first and foremost a communication tool, so they should never be overly complicated or perplexing. While this white paper is not an exhaustive study, it does include a few strategy map best practices as well as a number of useful examples.  \nStrategic Perspectives  \nTypically, a strategy map starts with a few broad perspectives. Using the Balanced Scorecard methodology, broad areas may include the customer’s perspective of success, a financial perspective of success, an internal process perspective, and a final perspective, learning and growth, which describes culture and capacity. Each of these perspectives serves asa frame of reference for tangible objective statements.  \nVision & Mission  \nCustomer  \nFinancial  \nInternal Processes  \nLearning & Growth  \nFigure 1: Perspectives in a Nonprofit Organization  \nObjective Statements  \nThe next step to building a strategy map is to begin identifying the most critical objectives in each perspective.  \nObjectives are short statements that define what an organization must continually do to achieve its mission. Objective statements can be phrases or complete sentences.  \nThey can be written as declarative statements (“We must develop new technology”) or in the voice of the customer (“My family received the best care”) .  \nBuilding Consensus  \nBuilding a strategy map is a team effort that requires real time and discussion, especially at the highest levels of leadership.  \nEach of the example strategy maps below illustrates a strategic plan designed for an organization in a particular situation.  \nCertain maps may have elements that resonate with your team; however, it is recommended that a leadership team only adopt a strategy map after thorough discussion of the situation and selection of the few critical pieces that will contribute to mission success.  \nEarly Literacy Organization  \n*Strategy Map is Modified for Educational Purposes*  \nImprove literacy rates by encouraging families to start reading to their children at an early age.  \nCustomer Perspective  \nProvide Quality Training  \nProvide Early Literacy Tools  \nFinancial Perspective  \nBuild Sustainable Relationships  \nMaintain a Costeffective Organization  \nInternal Perspective  \nAdvocacy/Fundraising  \nBecome Early Literacy Advocates  \nCreate Diverse Donor Base  \nTraining Management  \nDeliver Effective Staff Training  \nDeliver Effective Parent Training  \nOperations  \nEnsure Scalable Operating Procedures  \nCreate Communications Systems  \nLearning and Growth Perspective  \nUtilize Feedback to Expand Quality Programs  \nCapture Cutting-edge Field Knowledge  \nExample Strategy Map Template for a Reading Advocacy Organization  \nReading is a critical life skill and this organization is hoping to make a difference by encouraging families to read to their children starting atan early age.  \nWhile the map does not specify any target communities, there is an emphasis  \non turning field research into quality programming that can readily be distributed. Vocabulary, grammar, and spelling are all topics children will be studying in school. With the assistance and advocacy of this organization, hopefully an increasing number of students will be comfortable r","cbCaikDwYfjuqtNI","https://ap.wps.com/l/cbCaikDwYfjuqtNI","pdf",269524,9,"English","# Strategic Perspectives\n## Vision & Mission\n## Objective Statements\n# Building Consensus\n# Example Strategy Maps\n## Early Literacy Organization\n## A Homeless Shelter\n## Microfinance Organization","[{\"question\":\"What are the main Balanced Scorecard perspectives used in a strategy map for nonprofits?\",\"answer\":\"A strategy map typically uses customer perspective, financial perspective, internal process perspective, and a learning \\u0026 growth perspective covering culture and capacity.\"},{\"question\":\"How should objective statements be defined in a strategy map?\",\"answer\":\"Objective statements are short phrases or complete sentences describing what the organization must continually do to achieve its mission, written either in an organizational or customer voice.\"},{\"question\":\"Why should strategy maps be kept simple and focused?\",\"answer\":\"Strategy maps are primarily a communication tool, so they should not be overly complicated or perplexing, and should help people understand the strategy and its processes.\"}]","ClearPoint Balanced Scorecard for Nonprofits - Strategy Map Best Practices and Example Templates | PDF",1789156506]