[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-261278-105":53,"doc-detail-261278-en":126},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":119,"head_meta":121,"extra_data":123,"updated_unix":125},105,"en","claims-specialist-ii-commercial-casualty-claims-adjuster-job-description","Claims Specialist II - Commercial Casualty Claims Adjuster Job Description","","Commercial Casualty Claims Specialist II supports the Commercial Casualty team handling moderate to serious commercial bodily injury and/or property damage claims, from initial case management to resolution. The role delivers “On Your Side” customer service, applies delegated authority, recommends settlement values, determines policy coverages, and manages reserves using corporate guidelines. Responsibilities include staying current on insurance products, legal and guideline changes, maintaining industry repair and pricing knowledge, submitting required incident and reinsurance reports, and partnering with SIU and Subrogation to identify fraud and subrogation opportunities.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":41,"@type":70,"position":76},"https://docshare.wps.com/template/letters/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/claims-specialist-ii-commercial-casualty-claims-adjuster-job-description/261278/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/claims-specialist-ii-commercial-casualty-claims-adjuster-job-description/261278.png","ImageObject",442,249,{"name":88,"@type":89},"Himbo","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-29","2026-09-14",true,{"@type":98,"interactionType":99,"userInteractionCount":8},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What types of claims does the Claims Specialist II handle?","Question",{"text":108,"@type":109},"The position handles moderate to serious commercial bodily injury and/or property damage claims, including moderate to severe matters with little to no direction.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"What authority and decision responsibilities are included?",{"text":113,"@type":109},"The role makes decisions within maximum or delegated authorization and recommends settlement values for moderate and sometimes serious, complex claims.",{"name":115,"@type":106,"acceptedAnswer":116},"What job conditions and physical demands may be required?",{"text":117,"@type":109},"Work may be inside or in the field, may require physical inspections, climbing ladders, working outdoors in all weather, irregular hours, travel with possible overnight requirements, and availability for catastrophes (CAT).","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},261278,1789351067,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":40,"category_name":41,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":8,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":73,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":125,"read_time":9},687197100911,"https://ap-avatar.wpscdn.com/avatar/a000239b6f1da00475?x-image-process=image/resize,m_fixed,w_180,h_180&k=1785132997149421697","JOB DESCRIPTION  \nClaims Adjuster, Commercial Casualty  \nThe Claims Specialist II will support the Commercial Casualty team in Raleigh, NC. Candidates must have experience and be well versed in Commercial, Litigation and large casualty losses.  \nJob Summary  \n􀀁 Handles to conclusion moderate to serious commercial bodily injury and/or property damage claims.  \n􀀁 Promotes and provides \"\"On Your Side\"\" customer service. Makes decisions within maximum authorization; recommends settlement values in the disposition of moderate and sometimes serious and complex claims.  \n􀀁 Adheres to high standards of professional conduct while providing delivery of superior claims service.  \nJob Responsibilities:  \n􀀁 Handles to conclusion commercial claims involving moderate to severe bodily injury and/or property damage with little to no direction and oversight. Makes decisions within delegated authorization; recommends settlement values in the disposition of moderate and sometimes severe and complex claims. Adheres to high standards of professional conduct while providing delivery of superior claims service.  \n􀀁 Determines proper policy coverages and applies best claims practices to conclude assigned cases in accordance with company guidelines. Adheres to high standards of professional conduct while providing delivery of superior claims service.  \n􀀁 Opens, closes and adjusts reserves in accordance with company practices designed to ensure reserve adequacy. Recommends Special Reserves where necessary. In accordance with Corporate Reserving Guidelines. Adheres to file conferencing notification and authority procedures.  \n􀀁 Maintains current knowledge of insurance and applicable product/services; court decisions which may impact the claims function; current guidelines in the claims function; and policy changes and modifications. This may require attendance at various seminars and/or training sessions.  \n􀀁 Maintains current knowledge of local industry repair procedures and local market pricing.  \n􀀁 Submits severe incident reports, reinsurance reports and other information to claims management as needed.  \n􀀁 Partners with SIU and Subrogation to identify fraud and subrogation opportunities.  \n􀀁 Delivers a positive On-Your-Side customer service experience to all internal, external, current and prospective Nationwide customers.  \n􀀁 Serves as a mentor to less experienced claims associates and assists with training/presentations as assigned by claims management.  \n􀀁 Other duties as assigned.  \nJob Requirements:  \n􀀁  Education:  \no Undergraduate studies in business administration or related field preferred and/or relevant experience  \n􀀁 Licenses/Designations:  \no State licensing where required. Successful completion of required/applicable claims certification training/classes.  \n􀀁 Experience:  \no Preferred one to three years of related claims handling experience with at least two years commercial casualty claims.  \n􀀁 Knowledge:  \no Demonstrated knowledge of best claims practices to resolve moderate to severe bodily injury and/or property claims.  \no Knowledge of all lines of property/casualty insurance. Ability to operate various claims systems and related software  \n􀀁 Skills/Competencies:  \no Proven ability to meet customer needs and provide exemplary service by informing customers of the claims process and ensuring a positive customer experience.  \no Analytical skills necessary to make decisions and resolve conflict in such areas as application of coverage to submitted claims, application of laws of jurisdiction to investigation facts, application of policy exclusions and exceptions.  \no Ability to successfully negotiate commercial property claims of moderate to serious nature. Command of written and verbal communication skills for contact and/or negotiation.  \no Organizational skills to effectively establish work priorities in accordance with Best Claims Practices  \no Ability to efficiently operate personal computer and software for claims-related and oth","cbCaikbEqL2pXoyR","https://ap.wps.com/l/cbCaikbEqL2pXoyR","pdf",76385,"English","# Job Summary\n## Core Responsibilities\n## Job Requirements\n## Job Conditions","[{\"question\":\"What types of claims does the Claims Specialist II handle?\",\"answer\":\"The position handles moderate to serious commercial bodily injury and/or property damage claims, including moderate to severe matters with little to no direction.\"},{\"question\":\"What authority and decision responsibilities are included?\",\"answer\":\"The role makes decisions within maximum or delegated authorization and recommends settlement values for moderate and sometimes serious, complex claims.\"},{\"question\":\"What job conditions and physical demands may be required?\",\"answer\":\"Work may be inside or in the field, may require physical inspections, climbing ladders, working outdoors in all weather, irregular hours, travel with possible overnight requirements, and availability for catastrophes (CAT).\"}]","Claims Specialist II - Commercial Casualty Claims Adjuster Job Description | PDF"]