[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-241076-105":53,"doc-detail-241076-en":126},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":119,"head_meta":121,"extra_data":123,"updated_unix":125},105,"en","citizen-engagement-model-and-template-action-plan-deliverable-d83","Citizen Engagement Model and Template Action Plan - Deliverable D8.3","","Engaging citizens and urban stakeholders is positioned as a core prerequisite for achieving climate neutrality. The deliverable introduces NetZeroCommunities, a digital space hosted on the NZC portal, designed for local climate champions and frontrunners to host discursive dialogue and coordinated action. The document outlines a design process, user journey through the portal, and service delivery mechanisms, supported by an Engagement Strategy and a Capability Building Program to enable awareness, pathways for action, and confidence-building competences.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":11,"@type":70,"position":76},"https://docshare.wps.com/template/presentations/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/citizen-engagement-model-and-template-action-plan-deliverable-d83/241076/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/citizen-engagement-model-and-template-action-plan-deliverable-d83/241076.png","ImageObject",442,249,{"name":88,"@type":89},"Jasmine","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-19","2026-09-11",true,{"@type":98,"interactionType":99,"userInteractionCount":8},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What is the purpose of NetZeroCommunities in the NZC portal?","Question",{"text":108,"@type":109},"NetZeroCommunities provides a digital space where local climate champions and frontrunners can hold discursive discussions and collaborate on action toward climate neutrality.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"Which connecting services are presented to support the engagement space?",{"text":113,"@type":109},"The report presents NZCommunities Engagement Strategy and NZCommunities Capability Building Program to animate the space and enable meaningful interaction.",{"name":115,"@type":106,"acceptedAnswer":116},"What does the document cover in the design approach?",{"text":117,"@type":109},"It describes the design process (methodology), including the user’s journey through the portal and how NZC delivers the service, followed by next steps and conclusions.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},241076,1791739073,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":8,"category_name":11,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":8,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":135,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":141},2336478487870,"https://ap-avatar.wpscdn.com/davatar_085a072bc5b1113ac321206ff7593b45","Citizen Engagement Model and  \nTemplate Action Plan  \nDeliverable D8.3  \nAuthors: Tamami Komatsu Cipriani (POLIMI) with the support of Mónica Castańeda (EIT Urban Mobility), Christiane Maurer (Energy Cities), Adriana O’Phelan (DemSoc), Gianpiero Petruzziello (ERRIN), and Max Stearns (DemSoc)  \nDisclaimer  \nThe content of this deliverable reflects only the author’s view. The European Commission is not responsible for any use that may be made of the information it contains.  \nDocument Information  \n\n| Grant Agreement Number | 101036519 |\n| --- | --- |\n| Project Title | NetZeroCities |\n| Project Acronym | NZC |\n| Project Start Date | 01 October 2021 |\n| Related Work Package | WP8 |\n| Related Task(s) | T8.3 |\n| Lead Organisation | POLIMI |\n| Submission Date | 31 March 2023 |\n| Dissemination Level | Public |\n\nTable of Contents  \n1 Executive Summary ............................................................................................................ 6  \n2 Design Process (Methodology) ............................................................................................ 8  \n3 NetZeroCommunities........................................................................................................ 13  \n3.1 The user’s journey through the portal ........................................................................................ 13  \n3.1.1 NetZeroCommunities Engagement Plan ........................................................................................... 14  \n3.1.2 Capability Building Program .............................................................................................................. 19  \n3.2 How NZC delivers the service ..................................................................................................... 22  \n4 Next Steps ........................................................................................................................ 22  \n5 Conclusion ........................................................................................................................ 23  \nBibliography ........................................................................................................................... 23  \nList of figures  \nFigure 1. Idea card generated during the NZC Service Design Workshops in Spring ‘22 .................................. 8  \nFigure 2. Concept Board from T8.3’s Miro board of the first Co-design Workshop ......................................... 9  \nFigure 3. Mock-ups of digital space ............................................................................................................... 10  \nFigure 4. Value Proposition Workshop ........................................................................................................... 10  \nFigure 5. Revised mock-up of digital space on portal .................................................................................... 11  \nFigure 6. NetZeroCommunities ...................................................................................................................... 12  \nFigure 7. NetZeroCommunties Customer Journey (Frontrunner Citizen journey and Transition Team journey)................................................................................................................................................................ 13  \nFigure 8. NZCommunities Capability-building Program ................................................................................. 20  \nFigure 9. NZCommunities Capability-Building Program Format .................................................................... 20  \nFigure 10 : Service Blueprint Template; A Guiding Mechanism to Organise and Convey Interconnections and Interoperability of Service/s .................................................................................................................... 22  \nList of tables  \nTable 1. Connecting NZC Narrative and design principles to the Engagement Strategy ............................","cbCaigCtadHptK2O","https://ap.wps.com/l/cbCaigCtadHptK2O","pdf",3353931,23,"English","# Executive Summary\n# Design Process (Methodology)\n# NetZeroCommunities\n## The user’s journey through the portal\n## How NZC delivers the service\n# Next Steps\n# Conclusion\n## Bibliography","[{\"question\":\"What is the purpose of NetZeroCommunities in the NZC portal?\",\"answer\":\"NetZeroCommunities provides a digital space where local climate champions and frontrunners can hold discursive discussions and collaborate on action toward climate neutrality.\"},{\"question\":\"Which connecting services are presented to support the engagement space?\",\"answer\":\"The report presents NZCommunities Engagement Strategy and NZCommunities Capability Building Program to animate the space and enable meaningful interaction.\"},{\"question\":\"What does the document cover in the design approach?\",\"answer\":\"It describes the design process (methodology), including the user’s journey through the portal and how NZC delivers the service, followed by next steps and conclusions.\"}]","Citizen Engagement Model and Template Action Plan - Deliverable D8.3 | PDF",1789170110,8]