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Master Subscription Agreement - Subscription Terms","","Master Subscription Agreement between Chronosphere, Inc. and the customer that governs access to and use of the Chronosphere Subscription Services. Establishes a non-exclusive, non-transferable license for internal business purposes, including access rights for authorized users, downloadable software, APIs, and documentation. Defines service availability under an SLA with service credits as the exclusive remedy, and covers beta offerings on an AS-IS basis with limits on warranties, indemnification, and liability, along with customer restrictions and compliance obligations.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":41,"@type":70,"position":76},"https://docshare.wps.com/template/letters/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/chronosphere-inc-master-subscription-agreement-subscription-terms/282208/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/chronosphere-inc-master-subscription-agreement-subscription-terms/282208.png","ImageObject",442,249,{"name":88,"@type":89},"supergirl","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-19","2026-09-16",true,{"@type":98,"interactionType":99,"userInteractionCount":8},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What rights does the agreement grant the customer for the Chronosphere Service?","Question",{"text":108,"@type":109},"The agreement grants the customer and authorized users a non-exclusive, non-transferable right to access and use the hosted subscription services during the subscription term for internal business purposes, subject to ongoing compliance and any order-based usage limits.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"How does the SLA handle service failures?",{"text":113,"@type":109},"Service levels are provided under Exhibit A (the SLA). 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IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, DO NOT ACCESS, DOWNLOAD, INSTALL, OR OTHERWISE USE ANY OF THE SUBSCRIPTION SERVICES.  \nNotwithstanding the foregoing, this Agreement shall not apply if Customer and Chronosphere have entered into a written, fully executed agreement governing Customer’s use of the Subscription Services  \n1. SERVICES  \n1.1. Chronosphere Service. Subject to Customer’s ongoing compliance with this Agreement (including timely payment of all applicable fees) , Chronosphere grants Customer and its Authorized Users a non-exclusive, non-transferable right, during the Subscription Term, to access and use, solely for Customer’s internal business purposes, Chronosphere’s hosted services expressly identified on each mutually executed order form (each, an “Order” or “Order Form”) and any associated software components (collectively, the “Chronosphere Service”) , subject to the usage limitations set forth on the applicable Order.“Authorized User” means an employee, agent or contractor of Customer who has been supplied user credentials for the Chronosphere Service by Customer or by Chronosphere at Customer’s request.  \n1.2. Software. If the Customer receives a license to downloadable software from Chronosphere in connection with the Chronosphere Service (“Software”) , then Chronosphere hereby grants to Customer a non-exclusive, non-transferable, non-sublicensable right and license under Chronosphere’s rights in the Software to install and operate the Software in accordance with all applicable Documentation and the restrictions set forth in this Agreement (including the applicable Order) .  \n1.3. APIs. If an Order indicates that Customer will receive access to an application programming interface, or if Chronosphere provides credentials to Customer that enable Customer to access a Chronosphere-provided application programming interface in connection with the Chronosphere Service (each, an “API”) , then Chronosphere hereby grants Customer anon-exclusive, non-transferable and non-sublicensable right to access and use such API solely (i) for the Subscription Term set forth in such Order and (ii) in accordance with the restrictions set forth in this Agreement (including the applicable Order) . Without limiting the foregoing, Customer will comply with any volume or other usage-based restrictions described in the Order.  \n1.4. Documentation. To the extent that the Chronosphere Technology (as defined in Section 1.7) is accompanied by any Chronosphere-provided user manuals, help files, specification sheets, or other documentation, in whatever form (“Documentation”) , Chronosphere hereby grants to Customer a non-exclusive, non-transferable, non-sublicensable right and license under Chronosphere’s rights in the Documentation to use such Documentation solely to enable Customer to exercise its rights to the Chronosphere Technology under this Agreement.  \n1.5. Service Levels. Chronosphere will make the Chronosphere Service available in accordance with the service levels set forthin Exhibit A (the “SLA”) . Customer’s sole and exclusive remedy for Chronosphere’s failure to meet the SLA will be the service credits set forth in the SLA.  \n1.6. Beta Products. From time to time, Chronosphere may make certain products, features or functionality available on a beta, pilot, limited release, preview, early access, or evaluation basis, as notified to Customer in writing (the “Beta Offering(s)”) . Custom","cbCaiu5tzAdRAerM","https://ap.wps.com/l/cbCaiu5tzAdRAerM","pdf",193860,6,"English","# 1. Services\n## 1.1 Chronosphere Service\n## 1.2 Software\n## 1.3 APIs\n## 1.4 Documentation\n## 1.5 Service Levels\n## 1.6 Beta Products\n## 1.7 Restrictions","[{\"question\":\"What rights does the agreement grant the customer for the Chronosphere Service?\",\"answer\":\"The agreement grants the customer and authorized users a non-exclusive, non-transferable right to access and use the hosted subscription services during the subscription term for internal business purposes, subject to ongoing compliance and any order-based usage limits.\"},{\"question\":\"How does the SLA handle service failures?\",\"answer\":\"Service levels are provided under Exhibit A (the SLA). The customer's sole and exclusive remedy for failure to meet the SLA is the service credits set forth in the SLA.\"},{\"question\":\"What are the terms and liability limits for beta offerings?\",\"answer\":\"Beta offerings are provided on an AS-IS basis with no warranties and no SLA obligations or indemnification obligations, subject to applicable law. Liability for beta offerings is limited to the greater of amounts paid or $100, and customers bear full liability for damages from their use and related breaches.\"}]","Chronosphere Inc. Master Subscription Agreement - Subscription Terms | PDF",1789570821]