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Help Desk  \nReports To: Registry Operations Manager  \nFLSA Status: Non-Exempt  \nSummary  \nThe Registry Data Entry and Help Desk Staff will work with the Registry Operations Manager to verify, enter, and upload Registry participant education and training data to the California Early Care and Education Workforce Registry (Registry), a project of the Child Care Alliance of Los Angeles (CCALA) . The Data Entry and Help Desk staff will also provide general information and technical assistance via phone calls and emails to Registry participants, Training Sponsor Organizations, trainers, and others regarding the Registry.  \nThe Registry is a state-wide information system that serves the early care and education (ECE) workforce as well as researchers and policy makers. It collects, verifies and records demographic, education, training, and employment data about the ECE workforce. Registry data will be used for many purposes including planning professional development programs for individuals in the workforce, policy development and decision making, accountability and evaluation.  \nThe Registry Data Entry and Help Desk staff will assist and support the CCALA managers in carrying out program activities including day-to-day operation tasks, follow-up, and communications. This entry-level position is offered to those interested in being part ofan organization that is committed to making a difference and pursuing a career with a nonprofit providing solid leadership in program development and management, service delivery and advocacy for the child care and education field.  \nThe Registry Data Entry and Help Desk staff will play a key role in ensuring effective, efficient and consistent service and communication is maintained with internal and external staff working on Registry activities. This position will support the Registry Operations Manager with customer service with CCALA staff, the Resource and Referral Agencies, Administrators and participants, as needed.  \nEssential Duties  \n􀁸 Process various educational, professional development and employment documents and accurately enter data; maintain data security and confidentiality protocols and follow data entry processes and procedures.  \n􀁸 Provide technical assistance and support to Registry users; promptly respond to telephone, email, and in-person inquiries.  \n􀁸 Work in close collaboration with the Operations Manager to support ongoing improvements to the Registry, and assist with achieving defined program goals and fiscal objectives to ensure project success.  \n􀁸 Participate in project activities including outreach efforts.  \n􀁸 Perform general office duties such as filing, copying, scanning, etc.  \n􀁸 Perform other duties as assigned.  \nCategories of Responsibilities  \n􀁸 Program Support – Conduct research as needed to ensure data entry accuracy.  \n􀁸 Customer Service-Provide technical assistance and support to Registry users.  \n􀁸 Communications Support – Assist the Operations Manager in monitoring, preparing and disseminating written and spoken communications across a diverse population.  \n􀁸 Information Management – Process and enter data and organize information and tasks to ensure effective management of the Registry Scope of Work.  \nQualifications  \n􀁸 Ability to speak, write and communicate in Spanish and English required.  \n􀁸 Associate’s Degree is required.  \n􀁸 Minimum of 1 year of relevant experience including data entry and customer service with external clients.  \n􀁸 Ability to manage multiple tasks and meet required deadlines.  \n􀁸 Strong interpersonal skills including the ability to work effectively with diverse client populations.  \n􀁸 Ability to exercise confidentiality, discretion, and good judgement.  \n􀁸 Good analytical and problem solving skills.  \n􀁸 ","cbCaigr6FIDsh3l8","https://ap.wps.com/l/cbCaigr6FIDsh3l8","pdf",214577,"English","# Position Description\n## Summary\n## Essential Duties\n## Categories of Responsibilities\n## Qualifications\n## Physical Demands\n## Work Environment\n## Salary Range","[{\"question\":\"What does the Registry Data Entry and Help Desk staff do?\",\"answer\":\"Verify, enter, and upload participant education and training data to the workforce registry, and provide general information and technical assistance via phone and email.\"},{\"question\":\"Which skills and qualifications are required for the role?\",\"answer\":\"Bilingual Spanish and English communication, an associate’s degree, at least one year of relevant experience in data entry and customer service, strong organization and time management, and confidentiality judgment.\"},{\"question\":\"What responsibilities relate to data handling and confidentiality?\",\"answer\":\"Process educational and employment documents accurately, enter data through established procedures, and maintain data security and confidentiality protocols while following data entry processes.\"}]","Child Care Alliance of Los Angeles - Data Entry and Help Desk Job Description - Bilingual (Spanish and English Required) | PDF",1789332899]