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...................................................................................................... 5  \n1.1 TYPE OF CHANGE............................................................................................................................ 5  \n1.2 REASON FOR THE CHANGE ............................................................................................................... 5  \n1.3 SCOPE THE CHANGE ........................................................................................................................ 6  \n1.4 WHERE ARE YOU NOW? .................................................................................................................. 6  \n1.5 WHERE DO YOU WANT TO BE? ......................................................................................................... 6  \n1.6 WHAT ARE THE FIVE (5) CONCEPT SHIFTS REQUIRED FOR THIS CHANGE TO OCCUR?.................................... 6  \n1.7 CHECK ORGANISATIONAL CHANGE READINESS ..................................................................................... 7  \nSTEP 2 -­‐ PARTICULARS OF THE CHANGE .......................................................................................... 7  \n2.1 HOW WILL YOU GET THERE?............................................................................................................. 7  \n2.2 PROCESS CHANGE .......................................................................................................................... 7  \n2.3 PEOPLE CHANGE ............................................................................................................................8  \n2.4 INFORMATION SHARING ..................................................................................................................8  \n2.5 COST OF CHANGE ........................................................................................................................... 8  \n2.6 RISK ASSESSMENT ..........................................................................................................................8  \nSTEP 3 – CHANGE APPROACH ......................................................................................................... 9  \n3.1 STAKEHOLDER ANALYSIS PYRAMID ....................................................................................................9  \n3.2 RESISTANCE TO CHANGE ................................................................................................................ 11  \n3.3 ROLE OF CHANGE MANAGEMENT TEAM .......................................................................................... 12  \nSTEP 4 – IMPLEMENTATION STRATEGIES ...................................................................................... 13  \n4.1 ACTION PLAN .............................................................................................................................. 13  \n4.2 COMMUNICATIONS PLAN .............................................................................................................. 13  \n4.3 TRAINING PLAN ........................................................................................................................... 14  \n4.4 BUSINESS SYSTEMS PLAN .............................................................................................................. 15  \n4.5 RESISTANCE PLAN ........................................................................................................................ 15  \nSTEP 5 -­‐ DEVELOPMENT IMPLEMENTATION PACKAGE FOR PROJECT RELEASE............................... 16  \nSTEP 6 -­‐ REVIEW CHANGE STRATEGY ............................................................................................ 17  \n6.1 ONGOING MONITOR AND REVIEW .................................................................................................. 17  \nAPPENDICES .........","cbCaitCjUF3nqp0E","https://ap.wps.com/l/cbCaitCjUF3nqp0E","pdf",1151557,44,"English","# STEP 1 – IDENTIFY THE CHANGE\n## 1.1 TYPE OF CHANGE\n## 1.2 REASON FOR THE CHANGE\n## 1.3 SCOPE THE CHANGE\n## 1.4 WHERE ARE YOU NOW?\n## 1.5 WHERE DO YOU WANT TO BE?\n## 1.6 WHAT ARE THE FIVE (5) CONCEPT SHIFTS REQUIRED FOR THIS CHANGE TO OCCUR?\n## 1.7 CHECK ORGANISATIONAL CHANGE READINESS\n# STEP 2 - PARTICULARS OF THE CHANGE\n## 2.1 HOW WILL YOU GET THERE?\n## 2.2 PROCESS CHANGE\n## 2.3 PEOPLE CHANGE\n## 2.4 INFORMATION SHARING\n## 2.5 COST OF CHANGE\n## 2.6 RISK ASSESSMENT\n# STEP 3 – CHANGE APPROACH\n## 3.1 STAKEHOLDER ANALYSIS PYRAMID\n## 3.2 RESISTANCE TO CHANGE\n## 3.3 ROLE OF CHANGE MANAGEMENT TEAM\n# STEP 4 – IMPLEMENTATION STRATEGIES\n## 4.1 ACTION PLAN\n## 4.2 COMMUNICATIONS PLAN\n## 4.3 TRAINING PLAN\n## 4.4 BUSINESS SYSTEMS PLAN\n## 4.5 RESISTANCE PLAN\n# STEP 5 - DEVELOPMENT IMPLEMENTATION PACKAGE FOR PROJECT RELEASE\n# STEP 6 - REVIEW CHANGE STRATEGY\n## 6.1 ONGOING MONITOR AND REVIEW\n# APPENDICES\n## COMMUNICATION PLAN\n## RESISTANCE MANAGEMENT PLAN\n## COSTING ESTIMATING","[{\"question\":\"What is the purpose of this Change Management Plan document?\",\"answer\":\"It assists the Business Process Owner to implement process or system changes effectively by designing and estimating the scale of the change effort, building willingness to change, and gaining buy-in.\"},{\"question\":\"When should change management be included in a project plan?\",\"answer\":\"Change management should be included from the very beginning of planning and delivery, then the change management plan should be integrated with the project plan after start-up.\"},{\"question\":\"What are the main steps covered in the workbook?\",\"answer\":\"The workbook walks through identifying the change, detailing particulars, shaping a change approach, defining implementation strategies, preparing a development implementation package for release, and reviewing the change strategy with 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