[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-detail-174084-en":3,"doc-seo-174084-105":30,"detail-sidebar-cat-1-en-105":91},{"code":4,"msg":5,"data":6},0,"success",{"doc_id":7,"user_id":8,"nickname":9,"user_avatar":10,"doc_module":11,"category_id":12,"category_name":13,"doc_title":14,"doc_description":15,"doc_content":16,"file_id":17,"file_url":18,"file_type":19,"file_size":20,"view_count":4,"is_deleted":4,"is_public":11,"is_downloadable":11,"audit_status":11,"page_count":21,"language":22,"language_code":23,"site_id":24,"html_lang":23,"table_of_contents":25,"faqs":26,"seo_title":27,"seo_description":15,"update_tm":28,"read_time":29},174084,7971461740909,"Levi","https://ap-avatar.wpscdn.com/davatar_155a257f0dc6eb9ab79c44ca47cae57d",1,11,"Presentations","Change Management in e-Health Case Study - Answer Key","Answer key materials for a case study on change management in an e-health clinical setting, focused on implementing Interdisciplinary Care Plans (IPOC) after a Cerner package upgrade. It explains the purpose and impact of IPOC on clinical care, outlines CHI change management strategies for stakeholder engagement, and provides guidance for building a case for change using elevator-speech questions. It also addresses resistance management for workflow, training, and patient-centred care concerns during the design phase.","Change Management in e-Health Case Study\nPart 1\nYou were recently made aware that due to a recent Cerner package upgrade, clinical pathways are now available to implement in CST Cerner. A current state example of a paper pathway from SHOP can be found here:\n\u0013 EMBED AcroExch.Document.2020 \u0014\n\u0015\nAnswer Key for Lecture Discussion:\nWhat is IPOC? \u000bA: The purpose of the Interdisciplinary Plan of Care is to ensure that optimal outcomes for the patient are met during the hospitalization.\u000bIt facilitates the identification of patient problems, goals, interventions as well as patient care orders in one place for the whole care team to access and act upon. \u000bThe Interdisciplinary Plan of Care are based on best practice guidelines but can also be individualized for each patient as needed.\nHow does IPOC impact clinical care?\nA: increases documentation, communication, collaboration, access to information, care coordination, patient education, and autonomy.\nThe clinical pathway solution in Powerchart is called Interdisciplinary Care Plans (IPOC) and will cost the organization $500,000 to implement and maintain. This project proposal requires organizational sponsorship in order to be approved as a project on the sustainment roadmap. \u000bPlease refer to this video demo for more details: \u0013 HYPERLINK \"https://www.youtube.com/watch?v=3mbMI6SHtWI\" \u0014https://www.youtube.com/watch?v=3mbMI6SHtWI\u0015\nYou are tasked with creating a briefing note to receive endorsement of this project from senior leadership. In order to complete this briefing note, you need to review this project with clinical partners to strengthen your case. The value and benefits of e-health solutions are not always readily apparent to project partners. Canada Health Infoway states that building a compelling case for change is an important first step in the change management process to demonstrate the WIIFM (what’s in it for me) to project partners.\nQuestions:\nWhat 3 change management strategies from the Canada Health Infoway (CHI) change management (CM) framework could you use before reviewing this project with your identified stakeholders?\nAnswer: Wanting the group to think about ways they can help prep for their meeting for a successful endorsement from project partners by applying the tools that were covered in the lecture. \u000bExpectation is to provide high level answers, not to fully describe each answer;\n1) confirm governance structure/ RACI\n2) project partner engagement / consider the 4 components of the engagement process [identify; analyze, segment, prioritize; understand; incorporate perspectives]\n3) communication strategies/ key questions for communication planning [articulate why change is important, desired benefits, cost of status quo]\nYou need to communicate your “case for change” when you review this project with your project partners. Please fill out the four elevator speech questions and the simple speaking statement table below. Present your elevator speech and speaking statements to the group.\nElevator Speech Questions:\nWhat is the insert project/solution name about?\nInterdisciplinary care plan (IPOC)\nWhy is it important to do?\nIt is important because it allows for clear ordering a standard care plan which is linked to the EHR documentation through electronic tasks. This increases team communication, accessibility to information, transfer of care/handover and may improve discharge processes/planning.\nWhat will success look like?\nThe objective of this project is to increase the uptake of care pathways for patients to receive standardized care. This may look like an increase in nursing documentation, efficient discharge planning and increased team communication.\nWhat will we need from you?\nThis project requires project partner engagement to design and prioritize care pathway content through several design sessions and approval processes; staff training/education; cut over and implementation planning and sustainment activities. We will also require policies to support new functio","cbCaibP6PJOd8Sg1","https://ap.wps.com/l/cbCaibP6PJOd8Sg1","docx",284258,5,"English","en",105,"# Change Management in e-Health Case Study\n## Part 1: Answer Key for Lecture Discussion\n## Elevator Speech Questions and Speaking Statements\n## Part 2: Resistance Management and Project Partner Concerns","[{\"question\":\"What is IPOC and what is its purpose?\",\"answer\":\"The purpose of the Interdisciplinary Plan of Care is to ensure optimal patient outcomes during hospitalization. It helps the whole care team identify problems, goals, interventions, and care orders in one accessible place.\"},{\"question\":\"How does IPOC impact clinical care?\",\"answer\":\"It increases documentation, communication, collaboration, access to information, care coordination, patient education, and autonomy.\"},{\"question\":\"What change and resistance management approaches are suggested for keeping the project on track?\",\"answer\":\"The materials recommend CHI change management strategies covering governance/RACI confirmation, structured stakeholder engagement, and communication planning for the case for change. For resistance during design, it calls for CLARA-based solutions tailored to each project partner’s concerns (workflow time, nurse documentation training, and patient-centred thinking).\"}]","Change Management in e-Health Case Study - Answer Key | DOCX",1788309984,2,{"code":4,"msg":31,"data":32},"ok",{"site_id":24,"language":23,"slug":33,"title":14,"keywords":34,"description":15,"schema_data":35,"social_meta":86,"head_meta":88,"extra_data":90,"updated_unix":28},"change-management-in-e-health-case-study-answer-key","",{"@graph":36,"@context":85},[37,53,68],{"@type":38,"itemListElement":39},"BreadcrumbList",[40,44,47,50],{"item":41,"name":42,"@type":43,"position":11},"https://docshare.wps.com","Home","ListItem",{"item":45,"name":46,"@type":43,"position":29},"https://docshare.wps.com/template/","Template",{"item":48,"name":13,"@type":43,"position":49},"https://docshare.wps.com/template/presentations/",3,{"item":51,"name":14,"@type":43,"position":52},"https://docshare.wps.com/template/change-management-in-e-health-case-study-answer-key/174084/",4,{"url":51,"name":14,"@type":54,"author":55,"headline":14,"publisher":57,"fileFormat":60,"inLanguage":23,"description":15,"dateModified":61,"datePublished":62,"encodingFormat":60,"isAccessibleForFree":63,"interactionStatistic":64},"DigitalDocument",{"name":9,"@type":56},"Person",{"url":41,"name":58,"@type":59},"DocShare","Organization","application/vnd.openxmlformats-officedocument.wordprocessingml.document","2026-09-05","2026-09-02",true,{"@type":65,"interactionType":66,"userInteractionCount":52},"InteractionCounter",{"@type":67},"ViewAction",{"@type":69,"mainEntity":70},"FAQPage",[71,77,81],{"name":72,"@type":73,"acceptedAnswer":74},"What is IPOC and what is its purpose?","Question",{"text":75,"@type":76},"The purpose of the Interdisciplinary Plan of Care is to ensure optimal patient outcomes during hospitalization. It helps the whole care team identify problems, goals, interventions, and care orders in one accessible place.","Answer",{"name":78,"@type":73,"acceptedAnswer":79},"How does IPOC impact clinical care?",{"text":80,"@type":76},"It increases documentation, communication, collaboration, access to information, care coordination, patient education, and autonomy.",{"name":82,"@type":73,"acceptedAnswer":83},"What change and resistance management approaches are suggested for keeping the project on track?",{"text":84,"@type":76},"The materials recommend CHI change management strategies covering governance/RACI confirmation, structured stakeholder engagement, and communication planning for the case for change. For resistance during design, it calls for CLARA-based solutions tailored to each project partner’s concerns (workflow time, nurse documentation training, and patient-centred thinking).","https://schema.org",{"og:url":51,"og:type":87,"og:title":14,"og:site_name":58,"og:description":15},"article",{"robots":89,"canonical":51},"index,follow",{"doc_id":7,"site_id":24},{"code":4,"msg":5,"data":92},[93,96,101,106,111,116,121,126,130],{"id":12,"doc_module":11,"doc_module_name":46,"category_name":13,"show_sort_weight":94,"slug":95},90,"presentations",{"id":97,"doc_module":11,"doc_module_name":46,"category_name":98,"show_sort_weight":99,"slug":100},12,"Resumes",80,"resumes",{"id":102,"doc_module":11,"doc_module_name":46,"category_name":103,"show_sort_weight":104,"slug":105},14,"Invoices",70,"invoices",{"id":107,"doc_module":11,"doc_module_name":46,"category_name":108,"show_sort_weight":109,"slug":110},15,"Posters",60,"posters",{"id":112,"doc_module":11,"doc_module_name":46,"category_name":113,"show_sort_weight":114,"slug":115},16,"Social Media",50,"social-media",{"id":117,"doc_module":11,"doc_module_name":46,"category_name":118,"show_sort_weight":119,"slug":120},17,"Forms",40,"forms",{"id":122,"doc_module":11,"doc_module_name":46,"category_name":123,"show_sort_weight":124,"slug":125},18,"Letters",30,"letters",{"id":127,"doc_module":11,"doc_module_name":46,"category_name":128,"show_sort_weight":21,"slug":129},21,"Paper Templates","papers-templates",{"id":131,"doc_module":11,"doc_module_name":46,"category_name":132,"show_sort_weight":4,"slug":133},158,"General","general-158"]