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It outlines a four-phase approach that includes engaging executive sponsors, articulating the business case, defining desired behavioral changes, and establishing measurable success criteria. Planning should begin early, supported by top-down messaging, awareness activities, and concrete data to demonstrate return on investment and sustain uptake.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":11,"@type":70,"position":76},"https://docshare.wps.com/template/presentations/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/change-management-for-the-enterprise-getting-on-board-with-office-365-four-phased-approach/164373/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/change-management-for-the-enterprise-getting-on-board-with-office-365-four-phased-approach/164373.png","ImageObject",442,249,{"name":88,"@type":89},"Oliver","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/vnd.openxmlformats-officedocument.wordprocessingml.document","2026-09-20","2026-08-31",true,{"@type":98,"interactionType":99,"userInteractionCount":73},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"Why is user adoption essential for an Office 365 rollout?","Question",{"text":108,"@type":109},"A new tool may meet technical needs, but rollout success depends on whether users adopt and embrace it. 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A new tool or technology might meet all your technical requirements, but only when your users adopt and embrace it can your rollout really be a success. If you want to drive user adoption to its highest potential, you need an effective change management strategy that:\nClearly articulates the behavior changes and expectations\nEncourages adoption from the top-down\nBuilds a community among users\nProvides the right help and support at the right times\nMeasures usage and adoption against stated goals\nSome changes require more attention to change management than others. For example, adding new capabilities to a toolset already in use might require the minimum investment in awareness and training. But if you’re moving from one set of tools to an entirely new platform, a full change management approach is warranted – one that touches on each of the four phases shown below.\nWith this four-phased approach, you get more in-depth analysis, engage more agents, see greater adoption and get better results. This guide describes these change management phases in detail. You can use the customer-tested tips, resources, and samples provided to form an effective change management plan for Office 365.\nNote: In this guide, you’ll find references to a number of customizable samples and templates that can be found in the Change Management download package. The complete download package is available at \u0013 HYPERLINK \"http://www.microsoft.com/en-us/download/details.aspx?id=40187\" \u0014http://www.microsoft.com/en-us/download/details.aspx?id=40187\u0015.\nIt’s been proven time and again: When rolling out new tools or technology to users, a comprehensive change management plan and fully engaged executive sponsorship is critical to your success. Your organization will experience maximum reception and uptake if you complete the planning early on – at least four months in advance of general rollout. This first phase entails the following:\nEngage executive sponsors. Organizations that explicitly secure executive sponsors to actively communicate the value and benefit of Office 365 are more likely to be successful with their rollout.\nArticulate the business case. By developing clearly articulated business goals, you can focus on the most important user tasks and make sure everyone understands the benefits of the features you're enabling.\nDefine behavioral changes. Decide as an organization the behaviors you want to encourage in your employees. With a fundamental change in the technology employees have come to depend on for their daily work, this may mean that you will need to spell out specifically the activities you want people to start doing, stop doing, and continue doing.\nDefine success criteria. Sharing concrete data that shows the positive changes brought about by rolling out Office 365 will encourage continued adoption and satisfy management by showcasing the return on investment.\nEngage executive sponsors\nOrganizations with executives who actively communicate the value and benefit of Office 365 are more likely to be successful with their rollout. As you create your dedicated rollout and adoption team, be sure to secure an executive sponsor who will drive the \"top-down\" messaging and actively communicate the value and benefit of Office 365 throughout the rollout. For example, the executive sponsors should write and sign the awareness and rollout emails. They should also participate in awareness activities, such as Lunch & Learn sessions, the Launch Event, and so on.\nYour executive sponsor plays a critical role during the awareness phase. By signing the rollout emails and embracing the overall messaging of the awareness campaign, the executive sponsor brings legitimacy to the rollout effort, emphasizes the benefits of the new software, and motivates users to start using Office 365.\nYour executive sponsor is likely to be a much mo","cbCaieRXekm6Xlyt","https://ap.wps.com/l/cbCaieRXekm6Xlyt","docx",486953,24,"English","# Getting on Board with Office 365\n## Key drivers of user adoption\n## A four-phased change management approach\n## Phase 1: Engage executive sponsors\n## Phase 1 tasks: Articulate the business case","[{\"question\":\"Why is user adoption essential for an Office 365 rollout?\",\"answer\":\"A new tool may meet technical needs, but rollout success depends on whether users adopt and embrace it. The strategy aligns enablement, support, and measurement to reach adoption goals.\"},{\"question\":\"What are the main elements of the four-phased change management approach?\",\"answer\":\"The guide describes a four-phased approach that includes engaging executive sponsors, articulating the business case, defining behavioral changes, and defining success criteria with measurable goals.\"},{\"question\":\"How should executive sponsors contribute during the awareness phase?\",\"answer\":\"Executive sponsors should actively communicate the value and benefit of Office 365, sign awareness and rollout emails, participate in activities like Lunch \\u0026 Learn and launch events, and model enthusiasm when features are demonstrated.\"}]","Change Management for the Enterprise - Getting on Board with Office 365 - Four-Phased Approach | DOCX",8]