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It explains how change types and responses vary, outlines a five-phase organisation design process, and connects change management with service redesign. The toolkit equips line managers, supervisors, change leaders, and HR professionals with practical guidance including business case thinking, stakeholder and communication planning, and models such as OPTIMAL and Kotter’s 8-step approach.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":11,"@type":70,"position":76},"https://docshare.wps.com/template/presentations/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/change-management-a-toolkit-for-managers/241905/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/change-management-a-toolkit-for-managers/241905.png","ImageObject",442,249,{"name":88,"@type":89},"Alex Sinclair","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-15","2026-09-12",true,{"@type":98,"interactionType":99,"userInteractionCount":8},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What is the toolkit designed to help managers do?","Question",{"text":108,"@type":109},"It guides managers through the process of change using staff involvement within Cardiff & Vale University Health Board. It is meant to be practical, helping teams manage change more effectively.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"What are the five phases of organisation design/change management used in the toolkit?",{"text":113,"@type":109},"The toolkit follows five sequential phases: Preparing for Change, Choosing to Re-design, Creating the Design, Handling the Transition/Implementation, and Reviewing/Evaluating the Design.",{"name":115,"@type":106,"acceptedAnswer":116},"How does the toolkit help readers decide when change is necessary?",{"text":117,"@type":109},"It frames the starting point as recognising what is about to change or what is not working well. It prompts consideration of presenting issues and whether solutions are short-term or long-term.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},241905,1791718786,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":8,"category_name":11,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":8,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":135,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":141},1099523882182,"https://ap-avatar.wpscdn.com/davatar_6f874abed73319feea01a86fa6f0fab8","Change Management A Toolkit for Managers  \nContents  \n1. Introduction  \n2. Understanding Change  \n3. Purpose of the Toolkit  \n4. Phases of Organisation Design  \n5. Phase One-Preparing for Change  \n6. Phase Two – Choosing to Redesign  \n6.1 The role of the line manager  \n6.2 Manager and HR practitioner activity  \n6.3 An overview of management & leadership in change  \n6.4 Emotional Intelligence  \n6.5 Mental Toughness/Resilience  \n6.7 Organisation Design models  \n6.8 Stakeholders  \n6.9 Communication Plan or Engagement Plan  \n6.10 Communications Checklist  \n7 Phase Three – Creating the Design  \n8 Phase Four – Handling the Transition/ Implementation  \n8.1. Implementation/Transition  \n8.2. Change Management & how it affects staff  \n8.3. Individuals and Change;  \n8.4 Groups and Change;  \n8.5 Useful information for the Change Leader.  \n9 Phase Five – Reviewing/Evaluating the Design;  \n10 Acknowledgments  \nAppendices:  \nAppendix 1 Phases of Org. Design – Kotter & OPTIMAL Appendix 2 Data Gathering Exercise  \nAppendix 3 Business Case (PID) Template Appendix 4 Mental Toughness/Resilience  \nAppendix 5 SWOT Analysis Appendix 6 Force Field Analysis  \nAppendix 7 Organisation Design Models (Galbraith Star & McKinsey’s 7S)  \nAppendix 8 Organisation Compass  \nAppendix 9 Stakeholder Analysis  \nAppendix 10 Communication & Involvement Map  \n2  \n1. Introduction  \nThis toolkit is written for general information and is designed to assist and guide managers with the process of change within Cardiff & Vale University Health Board.  \nChange is inevitable in any organisation and especially so in the NHS. To achieve the best possible outcomes from the planned change, the organisation must pro-actively support staff.  \nThis toolkit is intended to support the management of change within Cardiff & Vale University Health Board by a process of staff involvement. It should be read in conjunction with the All Wales Organisational Change Policy (OCP) .  \nIt is important to note that throughout the toolkit ‘change management’‘organisation design’ and ‘service redesign’ are used  \ninterchangeably but relate to the same process.  \n2. Understanding Change  \nThere are different types of change: temporary, permanent some are instigated from ideas within the UHB; others are dictated from external sources.  \nChange affects people in different ways, and is also experienced differently by everyone. While change may come naturally to some people, others may resist the change to the very end.  \nHow change is managed within an organisation, especially the health service is really important. Managed well, it can be healthy for the system and the wide variety of health care professionals it employs, leading to improved quality of care for clients, happier and more productive employees, and a resilient health care system that can respond to changing pressures. Managed poorly, it can lead to poor morale, loss in production, and ultimately a decrease in the quality of health care  \nservices.  \nHowever, with a good introduction to change management, and some practical tools, people generally find themselves looking at change in a different way.  \n3  \n3. Purpose of this toolkit  \n• Provide an introduction and/or to expand your knowledge and skills on the approach to change management;  \n• Present a flexible framework for understanding organisational change and show how you can apply this when your directorate/department is undergoing change.  \nThis toolkit aims to appeal to a range of readers:  \n• Line managers who are supporting their staff in coping with a planned disruptive change;  \n• Supervisors and change leaders working through change with their teams.;  \n• HR generalists and HR business partners who are wanting to develop change management capability;  \n4. Phases of organisation design/change management  \nStanford (2005) identifies the five sequential phases of organisation design  \nPhase 1 Preparing for Change Phase 2 Choosing to Re-design Phase 3 Creating the Design Phase 4 ","cbCait05AfEWECQi","https://ap.wps.com/l/cbCait05AfEWECQi","pdf",1225832,53,"English","# Introduction\n# Understanding Change\n# Purpose of the Toolkit\n# Phases of Organisation Design\n## Phase One - Preparing for Change\n## Phase Two – Choosing to Redesign\n## Phase Three – Creating the Design\n## Phase Four – Handling the Transition/Implementation\n## Phase Five – Reviewing/Evaluating the Design\n# Acknowledgments\n# Appendices","[{\"question\":\"What is the toolkit designed to help managers do?\",\"answer\":\"It guides managers through the process of change using staff involvement within Cardiff \\u0026 Vale University Health Board. It is meant to be practical, helping teams manage change more effectively.\"},{\"question\":\"What are the five phases of organisation design/change management used in the toolkit?\",\"answer\":\"The toolkit follows five sequential phases: Preparing for Change, Choosing to Re-design, Creating the Design, Handling the Transition/Implementation, and Reviewing/Evaluating the Design.\"},{\"question\":\"How does the toolkit help readers decide when change is necessary?\",\"answer\":\"It frames the starting point as recognising what is about to change or what is not working well. It prompts consideration of presenting issues and whether solutions are short-term or long-term.\"}]","Change Management - A Toolkit for Managers | PDF",1789182820,19]