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The position focuses on compassionate, professional handling of patient calls and accurate appointment scheduling and rescheduling across multiple locations. Responsibilities include daily schedule creation and staffing coordination, managing time off requests, approving timecards, monitoring attendance, performance, call wait times, and generating reports. 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Coding and reimbursement experience is required (5 years). The environment is a controlled business office, fast-paced, with frequent interaction and mostly sedentary physical demands.","https://schema.org",{"og:url":78,"og:type":124,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":126,"canonical":78},"index,follow",{"doc_id":128,"site_id":56},261510,1790338181,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":88,"user_avatar":133,"doc_module":9,"category_id":40,"category_name":41,"doc_title":59,"doc_description":61,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":25,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":76,"language":139,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":61,"update_tm":143,"read_time":9},2336478503145,"https://ap-avatar.wpscdn.com/davatar_276721f389ce27ea32af1340a28f341c","Centralized Scheduling Coordinator  \nJob Description  \nPosition Title: Centralized Scheduling Coordinator  \nReports to: CVFP Monelison Care Center Leader  \nJob Status: Full-Time  \nFLSA Status: Non-Exempt  \nPositions Supervised: None  \nPosition Summary: Coordinate and oversee activities for Centralized Scheduling and scheduling team members to ensure compassionate and professional handling of patient calls in compliance with applicable workflows and provider scheduling parameters. Train and direct all activities as it relates to the department. This position requires strong interpersonal and communication skills, and well-developed analytic and organizational skills.  \nEssential Functions: To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.  \n• Coordinate and direct the activities of centralized scheduling team to ensure timely and accurate appointment scheduling and rescheduling for patients in multiple locations.  \n• Create daily schedule to ensure appropriate staffing requesting floater from CVFP’s PSTMPreceptor or other locations as needed.  \n• Manage time off requests in accordance with HR PTO guidelines , approve timecards for scheduling team members and monitor, and control, overtime.  \n• Maintain attendance controller records ensuring adherence to policies and procedures.  \n• Monitor daily performance of scheduling team members to ensure duties and responsibilities are completed accurately, efficiently and timely in keeping with our core values.  \n• Monitor call wait times and average talk time ensuring you are available to work in the call queue.  \n• Run reports as needed.  \n• Be available for open chat with remote team members.  \n• Create and monitor daily batches per workflows.  \n• Maintain effective working relationships with Care Center Leaders (CCL) in scheduling locations, all CVFP departments including, but not limited to Operations, Human Resources, etc.  \n• Conduct monthly meetings and regular touch points with team members.  \n• Attend periodic training sessions and meetings pertinent to position.  \n• Evaluate performance of scheduling team members in conjunction with CCL for verbal and written performance evaluations after 30/90 days then in accordance with our evaluation timeline.  \n• Assist with interviews. conduct orientation and training on applicable policies and procedures.  \n• Identify and recommend solutions or training for scheduling team members for issues or concerns.  \n• Ensure high quality care for patients by reviewing and researching concerns or complaints and recommending corrective action as appropriate.  \n• Assist in disciplinary action as needed in conjunction with Care Center Leader and Human Resources department. Document all disciplinary action.  \n• Maintain adequate office supplies. Ensure supply purchases are cost efficient and within the budget if applicable.  \n• Work at different locations within the organization as needed.  \n• Perform all other duties as assigned.  \nCompetencies:  \n• Accuracy – Ability to perform work accurately and thoroughly.  \n• Communication – Ability to communicate effectively verbally and in writing.  \n• Computer Skills – Proficient ability to use a computer and electronic medical record.  \n• Confidentiality – Maintain patient, team member and employer confidentiality. Comply with all HIPAA regulations.  \n• Customer Service Oriented – Friendly, cheerful and helpful to patients and others. Ability to meet patients and others needs while following office policies and procedures.  \n• Detail Oriented – Ability to pay attention to the minute details of a project or task.  \n• Flexibility – Ability to adapt easily to changing conditions and work responsibilities.  \n• Multitask – Ability to handle more than one task at the same time.  \n• ","cbCaidqz2NVehQY4","https://ap.wps.com/l/cbCaidqz2NVehQY4","pdf",192595,"English","# Position Summary\n## Essential Functions\n## Competencies\n## Education and Experience\n## Work Environment and Physical Demands\n## Disclaimers","[{\"question\":\"What is the primary purpose of the Centralized Scheduling Coordinator position?\",\"answer\":\"Coordinate and oversee centralized scheduling activities and the scheduling team to ensure patient calls and scheduling are handled compassionately and professionally while meeting workflow and provider scheduling requirements.\"},{\"question\":\"Which essential functions does the role include for scheduling operations?\",\"answer\":\"Direct appointment scheduling and rescheduling across multiple locations, create daily schedules to ensure appropriate staffing, manage time off and overtime, maintain attendance records, and monitor team performance and call wait times.\"},{\"question\":\"What competencies and compliance requirements are emphasized?\",\"answer\":\"The role requires strong communication, analytic and organizational skills, accuracy, confidentiality with HIPAA compliance, customer service orientation, and effective teamwork under pressure.\"},{\"question\":\"What education, experience, and work environment details are specified?\",\"answer\":\"A high school diploma or equivalent is required; an associate’s degree or higher is preferred. Coding and reimbursement experience is required (5 years). The environment is a controlled business office, fast-paced, with frequent interaction and mostly sedentary physical demands.\"}]","Centralized Scheduling Coordinator - Job Description - Full-Time | PDF",1789354670]