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The document highlights proficiency across multiple programming languages, knowledge of operating systems and enterprise tools, and hands-on experience assisting customers with hardware, software, and remote connection issues. 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Technical skills include operating systems and applications (e.g., Windows, UNIX/Solaris, Linux), networking/security tools, and hardware repair and maintenance.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"What IT and customer support experience does the resume describe?",{"text":113,"@type":109},"The resume describes an IT programming internship supporting internal customers with hardware, software, and remote connection issues. It also includes first-level help desk support via phone, email, and online chat, plus timely monthly reporting with metrics and dashboards.",{"name":115,"@type":106,"acceptedAnswer":116},"What education and coursework are included?",{"text":117,"@type":109},"Cassie completed a Bachelor of Science in Computer Science at Concordia University Wisconsin–Mequon with a minor in Business. Relevant coursework includes Foundations of Computer Science, Theory and Practice I & II, Computer Operating Systems, Database Systems, Discrete Mathematics, and Elementary Logic.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},256500,1790453460,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":15,"category_name":16,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":79,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":9,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":139,"read_time":4},2336478503145,"https://ap-avatar.wpscdn.com/davatar_276721f389ce27ea32af1340a28f341c","Cassie Computer  \n12800 N. Lake Shore Drive, Mequon WI [cassie.computer@cuw.edu](cassie.computer@cuw.edu)  \n(262) 243-5700  \n\n| SUMMARY |  |\n| --- | --- |\n| • Proficient in multiple programming languages\u003Cbr>• Strong knowledge of recognizing and analyzing information problems\u003Cbr>• Fluent in English and Spanish\u003Cbr>• Additional Qualification\u003Cbr>EDUCATION |  |\n| Concordia University Wisconsin–Mequon, WI\u003Cbr>Bachelor of Science inComputer Science–May 2019\u003Cbr>Minor: Business\u003Cbr>GPA: 3.56/4 .0\u003Cbr>TECHNICAL SKILLS |  |\n| Systems/Applications: Windows XP, Windows 10, Novell Netware, UNIX Solaris, HP-UX, Adobe PhotoShop, Lotus Notes, Microsoft Office, RSA Security, Linux\u003Cbr>Hardware: Repairs and maintains workstation configurations includingdesktops, laptops, printers, routers, and modems, Dell PowerEdge servers, wireless access points, IBM-PCcompatiblesAT/ATX\u003Cbr>Programming Languages: Java, Python, C++, C\\#, SQL, Javascript, MATLAB, PHP\u003Cbr>RELEVANT EXPERIENCE |  |\n| XYZ Company–Milwaukee, WI\u003Cbr>IT Programming Intern–August 2017-Present\u003Cbr>• Assist internalcustomers with technical support including hardware, software, and remote connection issues\u003Cbr>• Offer first-level help desksupport to clients via phone, email, and online chat\u003Cbr>• Ensure timelyand accurate execution of monthly reporting activities, including metrics and dashboards\u003Cbr>Computer Company–Mequon, WI\u003Cbr>Customer Service Representative–April 2016-Present\u003Cbr>• Fulfilledweek long and ongoing trainings on product offerings andcustomer service best practices\u003Cbr>• Assist anaverage of twenty-two customers per shift, in-personandon the phone, with software installation and other general computer problems\u003Cbr>• Coordinate schedule with five other Customer Service Representatives to ensure eachshift is covered appropriately\u003Cbr>RELEVANT COURSEWORK |  |\n| • Foundations of Computer Science\u003Cbr>• Computer Science: Theory and Practice I & II\u003Cbr>• Computer Operating Systems | • Database Systems\u003Cbr>• Discrete Mathematics\u003Cbr>• Elementary Logic |\n| ACTIVITIES AND INVOLVEMENT |  |\n\nConcordia University Wisconsin Spanish Club–Mequon, WI  \nMember–September 2016-Present  \nFeed My Starving Children–Mequon, WI  \nVolunteer –August 2017-Present","cbCailt2pbG6BORw","https://ap.wps.com/l/cbCailt2pbG6BORw","pdf",189972,"English","# Summary\n# Education\n# Technical Skills\n# Relevant Experience\n# Relevant Coursework\n# Activities and Involvement","[{\"question\":\"What programming languages and technical skills does Cassie Computer list?\",\"answer\":\"Cassie lists Java, Python, C++, C#, SQL, JavaScript, MATLAB, and PHP. Technical skills include operating systems and applications (e.g., Windows, UNIX/Solaris, Linux), networking/security tools, and hardware repair and maintenance.\"},{\"question\":\"What IT and customer support experience does the resume describe?\",\"answer\":\"The resume describes an IT programming internship supporting internal customers with hardware, software, and remote connection issues. It also includes first-level help desk support via phone, email, and online chat, plus timely monthly reporting with metrics and dashboards.\"},{\"question\":\"What education and coursework are included?\",\"answer\":\"Cassie completed a Bachelor of Science in Computer Science at Concordia University Wisconsin–Mequon with a minor in Business. Relevant coursework includes Foundations of Computer Science, Theory and Practice I \\u0026 II, Computer Operating Systems, Database Systems, Discrete Mathematics, and Elementary Logic.\"}]","Cassie Computer - Resume Sample | PDF",1789304458]