[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-174789-105":53,"doc-detail-174789-en":127},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":120,"head_meta":122,"extra_data":124,"updated_unix":126},105,"en","cashier-training-checklist","Cashier Training Checklist","","Cashier Training Checklist supports grantees in planning effective staff training for grocery stores implementing SNAP and Produce Prescription (PPR) nutrition incentive projects. It emphasizes cashiers as the main point of customer interaction and the need for professionalism, clear program expectations, and tailored training protocols. The checklist guides initial program development, pre-launch preparations, updating training materials, selecting checkout-lane resources, and on-site support during launch and post-launch follow-ups, including routine check-ins and continued retraining.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":11,"@type":70,"position":76},"https://docshare.wps.com/template/presentations/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/cashier-training-checklist/174789/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/cashier-training-checklist/174789.png","ImageObject",442,249,{"name":88,"@type":89},"Sarah ","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/vnd.openxmlformats-officedocument.wordprocessingml.document","2026-10-19","2026-09-02",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",19,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"What is the purpose of the cashier training checklist?","Question",{"text":109,"@type":110},"It helps grantees plan and support effective staff training for grocery stores running SNAP and Produce Prescription (PPR) nutrition incentive projects, and encourages customization to local needs.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"Who should oversee staff training at the store?",{"text":114,"@type":110},"Identify a store person responsible for overseeing training (the “trainer”). If this person differs from the primary store contact, they should be included in planning so they can inform setup and program parameters.",{"name":116,"@type":107,"acceptedAnswer":117},"What actions are recommended during the launch period?",{"text":118,"@type":110},"Grantees should plan to be on-site as much as possible to answer questions, address problems, and provide program information to shoppers, preferably launching during a slower SNAP distribution period to ramp up.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},174789,1788316494,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":8,"category_name":11,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":79,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":126,"read_time":73},962085320529,"https://ap-avatar.wpscdn.com/davatar_9964176cb1d06d4a9deccf72a44ae3dc","Cashier Training Checklist\nThis checklist is intended to help grantees plan for and support effective staff training in grocery stores implementing Supplemental Nutrition Assistance Program (SNAP) and Produce Prescription (PPR) nutrition incentive projects. You can modify it to best meet your needs.\n“We are the face people associate with the program…from the beginning where we give the customer the coupon to the end when we exchange the coupon for fresh produce…We enjoy participating in the program and trying to help the community.”\n-Charity, Front End Manager, Wright’s Market\nA knowledgeable and engaged cashier will be the best promoter of your nutrition incentive or produce prescription project. They are the primary way that shoppers will interact with your program, and their job is more demanding and complex than most people realize. Grantees should keep this top of mind and make sure to treat cashiers with the respect and professionalism they deserve.\nSelecting a strong grocery partner is the foundation for success. See “Looking for a Store: What to Consider when Shopping for a Retail Partner.” Even with the right partner, it requires planning, perseverance, and creativity on behalf of grantees and store staff to establish an effective cashier training protocol and to build it into the store’s ongoing operations.\nInitial Program Development (greater than one month to launch)\nIdentify the person at the store who will be overseeing staff training. This person will be referred to as “trainer” going forward.\nIf this person is different from the primary point of contact at the store, they should be included in the program planning process because they’ll have insight on how the program’s setup and parameters will affect cashiers.\nPre-Launch Period (one to two months prior to launch)\nSet clear expectations with the store owner and trainer regarding roles and responsibilities. See “Roles and Responsibilities” table on page 2.\nUpdate relevant training templates. See “Updating Training Materials” table on page 2.\nUnderstand what materials the store would like to use in the checkout lanes (this can be part of a discussion about broader marketing and promotion efforts). Corporate stores may want to create their own materials, while others may prefer grantees to do this. Grantees can request marketing support and materials through the Nutrition Incentive Hub’s \u0013 HYPERLINK \"https://www.nutritionincentivehub.org/resources/resources/creating-marketing-materials/creating-marketing-materials\" \u0014Marketing and Communications Resource Page\u0015.\nThese can include:\nCashier buttons- worn to promote the program to shoppers\n“Cashier Pocket Guide Template”\nSigns attached to payment terminals\nFlyers, posters, bag stuffers, etc.\nRoles and Responsibilities\nUpdating Training Materials\nLaunch!\nPlan to be on-site as much as possible to answer questions, address problems, and provide program information to shoppers. Be mindful that the days SNAP is distributed each month can be quite busy; stores generally prefer to launch during a slower period to give them time to ramp up.\nPost Launch\nCheck in regarding training or other cashier issues as part of regular program calls.\nEnsure that new staff are receiving comprehensive program training. Assist with re-trainings if requested by store, or if necessary.\nIf possible, establish a regular time with the store (recommended once/month) when you can set up a table, provide program information, answer shopper questions, and build relationships with store staff.\nIf you are including cashier incentives as part of your program, this can be a good time to award those and launch a new round.\nThe Nutrition Incentive Program Training, Technical Assistance, Evaluation, and Information Center (NTAE) is supported by Gus Schumacher Nutrition Incentive Program grant no. 2019-70030-30415/project accession no. 1020863 from the USDA National Institute of Food and Agriculture.","cbCaikYoZtk5w4ei","https://ap.wps.com/l/cbCaikYoZtk5w4ei","docx",83595,"English","# Initial Program Development\n## Pre-Launch Period\n## Launch!\n## Post Launch","[{\"question\":\"What is the purpose of the cashier training checklist?\",\"answer\":\"It helps grantees plan and support effective staff training for grocery stores running SNAP and Produce Prescription (PPR) nutrition incentive projects, and encourages customization to local needs.\"},{\"question\":\"Who should oversee staff training at the store?\",\"answer\":\"Identify a store person responsible for overseeing training (the “trainer”). If this person differs from the primary store contact, they should be included in planning so they can inform setup and program parameters.\"},{\"question\":\"What actions are recommended during the launch period?\",\"answer\":\"Grantees should plan to be on-site as much as possible to answer questions, address problems, and provide program information to shoppers, preferably launching during a slower SNAP distribution period to ramp up.\"}]","Cashier Training Checklist | DOCX"]