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The scope covers core travel booking and planning (flights, accommodation, tours, itinerary customization, concierge and transportation), support services (travel advice, visa assistance, 24/7 customer support, security risk management, travel policy compliance) and added-value options (discounted rates, an online booking platform, preferred billing/invoicing, sustainability criteria, and two-year contract with renewal). Agencies must meet eligibility criteria and submit specified tender documents by 30 September 2025 (CEST).",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":41,"@type":70,"position":76},"https://docshare.wps.com/template/letters/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/call-for-tender-cft-for-travel-agency-services/338472/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/call-for-tender-cft-for-travel-agency-services/338472.png","ImageObject",442,249,{"name":88,"@type":89},"Chloe Bennett","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-09-28","2026-09-21",true,{"@type":98,"interactionType":99,"userInteractionCount":73},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What travel management services are included in the scope?","Question",{"text":108,"@type":109},"The tender covers flight bookings, accommodation, tour packages, itinerary customisation, concierge services, transportation arrangements, group and corporate travel, travel advice, visa assistance, 24/7 customer support, security risk management, and travel policy compliance.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"Who is eligible to submit a proposal?",{"text":113,"@type":109},"The travel agency must be legally registered in Europe and licensed to provide travel services, have several years of proven experience with organizations of a similar scope, demonstrate reliable service delivery, and be able to offer competitive rates through multi-quote proposals. NGO and international organization experience is preferred.",{"name":115,"@type":106,"acceptedAnswer":116},"What documents and submission deadline are required?",{"text":117,"@type":109},"Interested agencies must submit a cover letter, company profile, proposed methodology, pricing proposal, at least two client references, proof of insurance, and a copy of certification/license. Proposals must be received by Tuesday 30 September 2025 at 17:00 (CEST), and late submissions will not be considered.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},338472,1790630865,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":40,"category_name":41,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":73,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":79,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":139,"read_time":73},962084925782,"https://ap-avatar.wpscdn.com/davatar_9964176cb1d06d4a9deccf72a44ae3dc","Call for Tender (CFT)  \nFor Travel Agency Services  \nPEFC Council International Center Cointrin  \nRoute de Pré-Bois 20, CH-1215 Meyrin Switzerland  \nt +41 22 799 45 40 [e](e info@pefc.org)[ info@pefc.org](e info@pefc.org)[ ](e info@pefc.org)[www.pefc.org](www.pefc.org)  \n1. Introduction  \nPEFC is a leading global alliance of national forest certification systems. As an international non-profit, non-governmental organisation, it promotes sustainable forest management through independent thirdparty certification. PEFC provides forest owners, from the large to the small, with a tool to demonstrate their responsible practices, while empowering companies to buy sustainably. The PEFC label enables consumers to recognise products originating from a PEFC-certified forest-a forest managed in line with the strictest environmental, social, and economic requirements.  \nFor more information, see [https://pefc.org/](https://pefc.org/) .  \nPEFC International is seeking to engage a qualified travel agency to provide travel management services for its staff and related stakeholders globally located. This Call for Tender (CFT) outlines the scope of services, requirements, and submission requirements.  \n2. Scope of Services  \nThe selected travel agency will be responsible for providing the following categories:  \nA. Core Travel Services  \n• Flight Bookings: Domestic and international flight reservations (including low-cost airlines) for around 20 staff based in Geneva, around 8 based mostly in Europe, and our Governance members based globally. Plus ad-hoc participants.  \n• Accommodation Services: Booking of hotels and other accommodation options, as required.  \n• Tour Packages: Group or custom tours, should the need arise while a trip is planned for several days  \n• Itinerary customisation: Multi-destination planning and route optimisation  \n• Concierge services for trip planning and local referrals.  \n• Transportation Arrangements: Organizing airport transfers, car rentals, and other transportation services.  \n• Group and corporate travel:  \no Organizing conferences, business trips, or team-building travel  \no Managing group bookings, travel logistics, and accommodations  \nB. Support & Assistance  \n• Travel Advice and Support: Offering expert travel guidance on destinations, etc.  \n• Visa Assistance: Support with visa applications and related paperwork.  \n• 24/7 Customer Support: Availability to resolve travel-related issues during business hours and outside of office hours.  \no Assistance with flight cancellations or delays,  \no Help with lost luggage or travel documents,  \no Rebooking services if plans change suddenly.  \n• Security Risk Management: Real-time security alerts and risk assessments for global travellers.  \n• Travel Policy Compliance: Ensuring bookings adhere to the organization’s travel policies.  \nC. Added Value  \n• Financial and package deals: Access to discounted rates not always available to the public, such as NGO rates.  \n• Online platform: for ease of booking, together with a focal person  \n• Preferred billing/invoicing processes: monthly, combining all tickets purchase over a given period.  \n• Sustainability criteria: e.g., eco-conscious travel, etc.  \n• Contract duration: two years + renewable  \n• Quick response time  \n3. Eligibility Criteria  \nTo be considered for the tender, the travel agency must meet the following criteria:  \n• Be legally registered in Europe and licensed to provide travel services.  \n• Have several year’s proven experience in providing travel management services to organizations of a similar size or scope.  \n• Demonstrate a proven track record of reliable and efficient service delivery.  \n• Ability to provide a dedicated account / travel manager.  \n• Must be able to offer competitive rates and cost-effective travel options, through multi quote proposals.  \n• Have experience working with NGOs, international organizations, or similar entities is preferred.  \n• Ability to provide services in compliance","cbCairl97aLlO9nC","https://ap.wps.com/l/cbCairl97aLlO9nC","pdf",195441,"English","# 1. Introduction\n# 2. Scope of Services\n## A. Core Travel Services\n## B. Support & Assistance\n## C. Added Value\n# 3. Eligibility Criteria\n# 4. Tender Submission Requirements\n# 5. Evaluation Criteria\n# 6. Submission Instructions\n# 7. Terms and Conditions","[{\"question\":\"What travel management services are included in the scope?\",\"answer\":\"The tender covers flight bookings, accommodation, tour packages, itinerary customisation, concierge services, transportation arrangements, group and corporate travel, travel advice, visa assistance, 24/7 customer support, security risk management, and travel policy compliance.\"},{\"question\":\"Who is eligible to submit a proposal?\",\"answer\":\"The travel agency must be legally registered in Europe and licensed to provide travel services, have several years of proven experience with organizations of a similar scope, demonstrate reliable service delivery, and be able to offer competitive rates through multi-quote proposals. NGO and international organization experience is preferred.\"},{\"question\":\"What documents and submission deadline are required?\",\"answer\":\"Interested agencies must submit a cover letter, company profile, proposed methodology, pricing proposal, at least two client references, proof of insurance, and a copy of certification/license. Proposals must be received by Tuesday 30 September 2025 at 17:00 (CEST), and late submissions will not be considered.\"}]","Call for Tender (CFT) - For Travel Agency Services | PDF",1790023756]