[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-392605-105":53,"doc-detail-392605-en":126},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":119,"head_meta":121,"extra_data":123,"updated_unix":125},105,"en","call-center-trending-analysis-total-statistics","Call Center Trending Analysis - Total Statistics","","Call center trending analysis provides a time-bounded operational overview covering queue performance and service outcomes for multiple enterprise areas. The document summarizes total statistics including total counts, average queue time for answered interactions, abandoned interaction queue time, and service-level adherence with corresponding missed-level percentages. It also reports handled and RNA-related proportions, abandoned ratios, and average handle, talk, and hold times. The analysis further includes graphical summaries by month, day of week, and hour of 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date range does the call center trending analysis cover?","Question",{"text":108,"@type":109},"The analysis covers Jul 01, 2021 12:00:00 AM CDT through Sep 30, 2021 11:59:59 PM CDT.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"Which key performance metrics are included in the Total Statistics?",{"text":113,"@type":109},"It includes total count, average queue time, abandoned queue time, service level and missed service level percentages, handled and RNA percentages, abandoned percentage, and average handle, talk, and hold times.",{"name":115,"@type":106,"acceptedAnswer":116},"How is the data further broken down beyond Total Statistics?",{"text":117,"@type":109},"It provides graphical and statistical summaries by month, day of week, and hour of day (hour over hour).","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},392605,1793126653,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":50,"category_name":51,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":76,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":76,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":139,"read_time":9},962084931830,"https://ap-avatar.wpscdn.com/davatar_a8503ba1806abce46bf441b54a3ca4cd","TEMPLATE-Call Center Trending Analysis  \n\n| Date/Time Range | Jul 01 , 2021 12:00:00 AM CDT-Sep 30 , 2021 11:59:59 PM CDT |\n| --- | --- |\n| Enterprise | Global Inc. |\n| Cluster | Variphy UCCX |\n| Generated By | [victor@variphy.com](victor@variphy.com) |\n\nTotal Statistics  \n\n| CSQ Name Total Count Average Queue Time\u003Cbr>Abandoned Average Queue Time\u003Cbr>Met Service Level Percent\u003Cbr>Missed Service Level Percent\u003Cbr>Handled Percent RNA Percent Abandoned Percent Average Handle Time Average Talk Time Average Hold Time |  |  |  |  |  |  |  |  |  |  |  |\n| --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- |\n| AREAHS | 2 | 00:00:55 | 00:01:48 | 50% | 50% | 50% | 0% | 50% | 00:00:32 | 00:00:01 | 00:00:00 |\n| BROOKS | 460 | 00:01:44 | 00:05:36 | 50% | 50% | 72. 17% | 6.96% | 20. 65% | 00:12:04 | 00:08:08 | 00:00:18 |\n| CANIP | 0 | 00:00:00 | 00:00:00 | 0% | 0% | 0% | 0% | 0% | 00:00:00 | 00:00:00 | 00:00:00 |\n| CARS | 3922 | 00:00:14 | 00:00:57 | 57.98% | 42. 02% | 82.43% | 6. 73% | 10. 81% | 00:09:59 | 00:07:53 | 00:00:05 |\n| CARS UGRD Overflow | 84 | 00:00:25 | 00:00:25 | 25% | 75% | 0% | 0% | 100% | 00:00:00 | 00:00:00 | 00:00:00 |\n| CSD | 3691 | 00:00:07 | 00:00:20 | 68. 57% | 31.43% | 88.43% | 1. 68% | 9.4% | 00:08:23 | 00:06:59 | 00:00:09 |\n| DEV | 3 | 00:00:07 | 00:00:07 | 66. 67% | 33. 33% | 0% | 0% | 100% | 00:00:00 | 00:00:00 | 00:00:00 |\n| HS | 2224 | 00:00:07 | 00:00:13 | 57. 1% | 42.9% | 75. 85% | 8. 36% | 15. 78% | 00:09:30 | 00:06:56 | 00:00:00 |\n| HS_SMS | 4 | 00:00:03 | 00:00:00 | 100% | 0% | 100% | 0% | 0% | 00:00:05 | 00:00:05 | 00:00:00 |\n| ITHelp | 2285 | 00:00:16 | 00:00:34 | 41. 27% | 58. 73% | 61. 27% | 2.45% | 36. 15% | 00:08:05 | 00:02:53 | 00:00:08 |\n| MIL | 87 | 00:00:20 | 00:00:23 | 56. 32% | 43. 68% | 58. 62% | 0% | 41. 38% | 00:09:36 | 00:05:19 | 00:00:07 |\n| OnLineHelpDesk | 4066 | 00:01:53 | 00:03:30 | 15.45% | 84. 55% | 60. 67% | 22. 65% | 16. 6% | 00:06:14 | 00:03:28 | 00:00:01 |\n| PENN | 0 | 00:00:00 | 00:00:00 | 0% | 0% | 0% | 0% | 0% | 00:00:00 | 00:00:00 | 00:00:00 |\n| PhoneRoom | 28030 | 00:00:08 | 00:00:20 | 85. 76% | 14. 24% | 88.92% | 0. 09% | 11% | 00:01:21 | 00:00:42 | 00:00:17 |\n| PREADM | 1582 | 00:00:17 | 00:00:38 | 56. 38% | 43. 62% | 72.44% | 6. 19% | 21. 37% | 00:05:47 | 00:03:45 | 00:00:07 |\n| PREADM_SMS | 4 | 00:00:06 | 00:00:06 | 75% | 25% | 0% | 0% | 100% | 00:00:00 | 00:00:00 | 00:00:00 |\n| PRODEV | 0 | 00:00:00 | 00:00:00 | 0% | 0% | 0% | 0% | 0% | 00:00:00 | 00:00:00 | 00:00:00 |\n| REINST | 1 | 00:00:02 | 00:00:00 | 100% | 0% | 100% | 0% | 0% | 00:00:31 | 00:00:01 | 00:00:00 |\n| Test | 6 | 00:00:11 | 00:00:11 | 50% | 50% | 0% | 0% | 100% | 00:00:00 | 00:00:00 | 00:00:00 |\n| Tier1 | 21 | 00:19:01 | 00:19:01 | 0% | 100% | 0% | 0% | 100% | 00:00:00 | 00:00:00 | 00:00:00 |\n| UGRDIP | 143 | 00:00:17 | 00:00:42 | 50. 35% | 49. 65% | 66.43% | 3. 5% | 30. 07% | 00:01:08 | 00:00:32 | 00:00:00 |\n| UGRDSMS | 1124 | 00:00:12 | 00:00:18 | 64.41% | 35. 59% | 88.97% | 6.49% | 4. 54% | 00:06:49 | 00:05:51 | 00:00:12 |\n| Summary | 47739 | 00:00:20 | 00:00:54 | 70.56% | 29.44% | 82.96% | 3.61% | 13.38% | 00:03:54 | 00:02:42 | 00:00:12 |\n\nMonthly Count Trends Graphical  \nSummary Count Statistics By Month  \nDay of Week statistics  \n\n| Summary Count Statistics By Day Of Week |  |  |  |  |  |  |  |  |\n| --- | --- | --- | --- | --- | --- | --- | --- | --- |\n| | \u003Cbr>|  |  |  |  |  |  |  |\n|  | | | | | | | |  |\n|  | |  |  |  |  |  |  |  |\n| Hour over Hour Graphical |  |  |  |  |  |  |  |  |\n| Summary Count Statistics By Hour Of Day |  |  |  |  |  |  |  |  |","cbCaidXYe01Yc01z","https://ap.wps.com/l/cbCaidXYe01Yc01z","pdf",364079,"English","# Total Statistics\n## Monthly Count Trends Graphical\n## Summary Count Statistics By Month\n## Day of Week Statistics\n## Hour over Hour Graphical\n## Summary Count Statistics By Hour Of Day","[{\"question\":\"What date range does the call center trending analysis cover?\",\"answer\":\"The analysis covers Jul 01, 2021 12:00:00 AM CDT through Sep 30, 2021 11:59:59 PM CDT.\"},{\"question\":\"Which key performance metrics are included in the Total Statistics?\",\"answer\":\"It includes total count, average queue time, abandoned queue time, service level and missed service level percentages, handled and RNA percentages, abandoned percentage, and average handle, talk, and hold times.\"},{\"question\":\"How is the data further broken down beyond Total Statistics?\",\"answer\":\"It provides graphical and statistical summaries by month, day of week, and hour of day (hour over hour).\"}]","Call Center Trending Analysis - Total Statistics | PDF",1790371650]