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H. Moore Building, Room B7-8 (Aggie Call Center)  \nName of Department: Office of Annual Giving (University Advancement)  \nTelephone Numbers: (336) 285-4726 (Manager’s Line) (336) 256-0831 (Aggie Call Center)  \nManager Office Hours: Monday – Friday 9:00a – 6:00p;  \nSunday by appointment only  \nJob Overview:  \nThe Call Center Representative is responsible for reaching the call center goals by communicating the value of the University’s mission, raising the University’s alumni participation rate, acquiring financial support, serving as a resource to the University’s constituency and establishing a rapport with the N.C. A&T State University family. Call Center Representative responsibilities include soliciting contributions to support the University via telephone.  \nQualifications:  \n􀁸 Excellent interpersonal skills  \n􀁸 Great communication skills  \n􀁸 Professional telephone etiquette  \n􀁸 Energetic team player  \n􀁸 Must maintain a positive attitude and work ethics  \n􀁸 Must be a student enrolled in N.C. A&T  \n􀁸 Must be able to work required shifts  \nDuties:  \n􀁸 Adhere to call center’s policies and procedures  \n􀁸 Solicit gifts in a professional manner from assigned calling segments  \n􀁸 Achieve individual goals  \n􀁸 Complete assignments in a timely manner  \n􀁸 Accurately update alum records  \n􀁸 Stay up to date with the university’s current events  \n􀁸 Keep workstations neat and organized  \nWork Requirements:  \nAll callers must be available to work a minimum of three shifts per week including two Sundays per month.  \nWork Schedule:  \nSunday: 4:00pm – 8:00pm  \nMonday – Thursday: 5:15pm – 8:30pm  \nApproximate time commitment: 10.5 hours per week  \nWages:  \nA Call Center Representative’s starting wage is $9.50/hr. Wage increases are based upon performance and fund availability. Paychecks are issued bi-weekly.","cbCaivc7oIJB2NaU","https://ap.wps.com/l/cbCaivc7oIJB2NaU","pdf",537406,"English","# Job Overview\n## Responsibilities\n## Qualifications\n## Duties\n## Work Requirements\n## Work Schedule\n## Wages","[{\"question\":\"What is the main purpose of the Call Center Representative role?\",\"answer\":\"The role is responsible for helping the call center achieve its goals by communicating the university’s mission value, increasing alumni participation, and supporting fundraising efforts through telephone outreach.\"},{\"question\":\"What qualifications and requirements are expected?\",\"answer\":\"Candidates must have excellent interpersonal and communication skills, professional telephone etiquette, and maintain a positive attitude and strong work ethics. The role also requires being enrolled in N.C. 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