[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-seo-258125-105":3,"detail-sidebar-cat-1-en-105":81,"doc-detail-258125-en":126},{"code":4,"msg":5,"data":6},0,"ok",{"site_id":7,"language":8,"slug":9,"title":10,"keywords":11,"description":12,"schema_data":13,"social_meta":74,"head_meta":76,"extra_data":78,"updated_unix":80},105,"en","call-center-job-description-inside-salescustomer-service-representative","Call Center Job Description - Inside Sales/Customer Service Representative","","Inside Sales/Customer Service Representative job description focused on delivering exceptional customer service while driving sales. The role serves as the first contact for regional customers, requiring attentive handling of individual needs, warm rapport-building, and calm performance during aggressive interactions and complaints. Responsibilities include managing incoming calls, promoting services and the MVP program, placing outbound sales calls, coordinating with Dispatch and other teams, resolving complaints promptly, maintaining accurate customer data, and creating work orders. Qualifications emphasize strong communication, organization, Service Titan experience, and readiness for background and drug screening.",{"@graph":14,"@context":73},[15,34,56],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/template/","Template",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/template/resumes/","Resumes",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/template/call-center-job-description-inside-salescustomer-service-representative/258125/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/call-center-job-description-inside-salescustomer-service-representative/258125.png","ImageObject",442,249,{"name":42,"@type":43},"Liam","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-10-21","2026-09-13",true,{"@type":52,"interactionType":53,"userInteractionCount":55},"InteractionCounter",{"@type":54},"ViewAction",5,{"@type":57,"mainEntity":58},"FAQPage",[59,65,69],{"name":60,"@type":61,"acceptedAnswer":62},"What are the key responsibilities of this Inside Sales/Customer Service Representative role?","Question",{"text":63,"@type":64},"Handle incoming calls professionally, encourage repeat business through rapport, promote recommended services and products (including the MVP program), and assist with booking calls for technicians and Comfort Consultants. The role also performs outbound calls, resolves complaints quickly, maintains customer database accuracy, and creates new work orders.","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"What qualities and skills are required for the position?",{"text":68,"@type":64},"The candidate should be welcoming and personable with excellent written and verbal communication, remain calm under pressure and high-stress situations, and be well organized with strong time management. A positive attitude and passion for the work are also required.",{"name":70,"@type":61,"acceptedAnswer":71},"What requirements and screening are needed to apply?",{"text":72,"@type":64},"A valid driver’s license in good standing is required, and candidates must be able to pass a drug test and background screening. Service Titan experience is required, as stated in the application questions.","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},258125,1790382642,{"code":4,"msg":82,"data":83},"success",[84,89,93,98,103,108,113,118,122],{"id":85,"doc_module":22,"doc_module_name":25,"category_name":86,"show_sort_weight":87,"slug":88},11,"Presentations",90,"presentations",{"id":90,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":91,"slug":92},12,80,"resumes",{"id":94,"doc_module":22,"doc_module_name":25,"category_name":95,"show_sort_weight":96,"slug":97},14,"Invoices",70,"invoices",{"id":99,"doc_module":22,"doc_module_name":25,"category_name":100,"show_sort_weight":101,"slug":102},15,"Posters",60,"posters",{"id":104,"doc_module":22,"doc_module_name":25,"category_name":105,"show_sort_weight":106,"slug":107},16,"Social Media",50,"social-media",{"id":109,"doc_module":22,"doc_module_name":25,"category_name":110,"show_sort_weight":111,"slug":112},17,"Forms",40,"forms",{"id":114,"doc_module":22,"doc_module_name":25,"category_name":115,"show_sort_weight":116,"slug":117},18,"Letters",30,"letters",{"id":119,"doc_module":22,"doc_module_name":25,"category_name":120,"show_sort_weight":55,"slug":121},21,"Paper Templates","papers-templates",{"id":123,"doc_module":22,"doc_module_name":25,"category_name":124,"show_sort_weight":4,"slug":125},158,"General","general-158",{"code":4,"msg":82,"data":127},{"doc_id":79,"user_id":128,"nickname":42,"user_avatar":129,"doc_module":22,"category_id":90,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":55,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":30,"language":135,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":12,"update_tm":139,"read_time":22},8796095461564,"https://ap-avatar.wpscdn.com/davatar_155a257f0dc6eb9ab79c44ca47cae57d","Job description:  \nAs an Inside Sales/Customer Service Representative, your job will be to provide excellent customer service to all customers while also promoting sales. This position is the first point of contact for all our regional customers, so it is important to be attentive to their individual needs and ensure that they are receiving the best service possible to build rapport-outgoing and warm personalities are a must! An ideal candidate will be able to have fun with this position while also remaining professional. In this position, you will also help to increase sales through offering information about our many products and services as well as assisting with booking calls for our technicians and Comfort Consultants. At times, this position can be stressful, and you will encounter individuals with aggressive personalities and complaints, so you MUST be able to remain calm in strenuous situations.  \nResponsibilities:  \n• Handling all incoming calls in a professional manner.  \n• Encouraging repeat business by building strong customer rapport.  \n• Promoting recommended services and products, as well as our company’s MVP program.  \n• Working closely alongside Dispatch and other departments to ensure the overall success of the company.  \n• Making outbound calls for sales campaigns to solicit new or additional services.  \n• Adhere to our company’s plan for resolving customer complaints quickly and favorably.  \n• Maintaining and updating our customer database with complete and accurate information.  \n• Promptly and accurately creating new work orders.  \nWe are looking for someone who:  \n• Is a people person-we need someone who is welcoming, personable, and compelling.  \n• Has excellent written and verbal communication skills.  \n• Can remain calm under pressure and high-stress situations.  \n• Is organized and great at managing their time well.  \n• Has a positive attitude and a passion for their work.  \n• Experience with Service Titan  \nQualified candidates must have a valid driver’s license that is in good standing and must be able to pass a drug test and background screening.  \nWhat we are proud to offer you:  \n• Medical (FT)  \n• Dental (FT)  \n• Vision (FT)  \n• Voluntary life insurance (FT)  \n• AD&D insurance (FT)  \n• Short and long-term disability (FT)  \n• 401(K) (FT)  \n• Flexible Spending Account, Health Reimbursement Account, or Health Savings Account (FT)  \n• Paid time off and holiday pay  \n• Your own desk! Free to customize and decorate as you wish Experience:  \n· Customer Service: 1 year (Preferred) Education:  \n· High school or equivalent (Required) Work authorization:  \n· United States (Required) Job Type: Full-time Benefits:  \n• 401(k)  \n• 401(k) matching  \n• Dental insurance  \n• Health insurance  \n• Paid time off  \n• Vision insurance Application Question(s):  \n• Must have Service Titan Experience Experience:  \n• Inside sales: 3 years (Required) Shift availability:  \n• Day Shift (Required) Ability to Commute:  \n• Barberton, OH 44203 (Required) Work Location: In person","cbCaivHXvdb4ENEO","https://ap.wps.com/l/cbCaivHXvdb4ENEO","pdf",79281,"English","# Responsibilities\n## Customer service and sales\n## Communication and coordination\n## Data and work orders\n# Qualifications and requirements\n## Candidate profile\n## Service Titan and screening\n## Benefits and application details","[{\"question\":\"What are the key responsibilities of this Inside Sales/Customer Service Representative role?\",\"answer\":\"Handle incoming calls professionally, encourage repeat business through rapport, promote recommended services and products (including the MVP program), and assist with booking calls for technicians and Comfort Consultants. The role also performs outbound calls, resolves complaints quickly, maintains customer database accuracy, and creates new work orders.\"},{\"question\":\"What qualities and skills are required for the position?\",\"answer\":\"The candidate should be welcoming and personable with excellent written and verbal communication, remain calm under pressure and high-stress situations, and be well organized with strong time management. A positive attitude and passion for the work are also required.\"},{\"question\":\"What requirements and screening are needed to apply?\",\"answer\":\"A valid driver’s license in good standing is required, and candidates must be able to pass a drug test and background screening. Service Titan experience is required, as stated in the application questions.\"}]","Call Center Job Description - Inside Sales/Customer Service Representative | PDF",1789319383]