[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-255843-105":53,"doc-detail-255843-en":126},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":119,"head_meta":121,"extra_data":123,"updated_unix":125},105,"en","call-center-agent-college-assistant-application-guidelines","Call Center Agent - College Assistant - Application Guidelines","","Enrollment Management Services Contact Center roles at Borough of Manhattan Community College focus on answering tier 1 inbound calls from faculty, staff, and prospective or current students, providing accurate information and assistance throughout the enrollment process. Agents also support outbound call campaigns that reach students requesting information. The position requires strong customer service, relationship building, excellent verbal and written communication, proficient computer skills, and the ability to multitask while meeting call quality standards. Hybrid work includes virtual days and in-office days up to 20 hours per week.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":41,"@type":70,"position":76},"https://docshare.wps.com/template/letters/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/call-center-agent-college-assistant-application-guidelines/255843/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/call-center-agent-college-assistant-application-guidelines/255843.png","ImageObject",442,249,{"name":88,"@type":89},"Mason","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-19","2026-09-13",true,{"@type":98,"interactionType":99,"userInteractionCount":8},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What does a Call Center Agent at BMCC do?","Question",{"text":108,"@type":109},"Answer tier 1 inbound calls from faculty, staff, and prospective or current students, assist with enrollment questions, and support outbound call campaigns to request information.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"What qualifications are required for this role?",{"text":113,"@type":109},"Customer service experience, relationship-building and people skills, excellent verbal and written communication, proficient computer skills, problem solving, ability to multitask, typing at 30 WPM or higher, and high school diploma. Microsoft Office proficiency is required.",{"name":115,"@type":106,"acceptedAnswer":116},"How can candidates apply and what is the work format?",{"text":117,"@type":109},"Send a resume with a cover letter to enrollmentcallcenter@bmcc.cuny.edu. The role is hybrid, with virtual work on some days and in-office days, up to 20 hours per week.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},255843,1790287711,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":40,"category_name":41,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":8,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":73,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":139,"read_time":9},5909887256941,"https://ap-avatar.wpscdn.com/davatar_9964176cb1d06d4a9deccf72a44ae3dc","Job Title: Call Center Agent-College Assistant  \nClosing Date: This position is open Until Filled (the review of applications to begin immediately)  \nJob Category: College Assistant  \nLocation: 199 Chambers Street  \nCity/Cities: NY, NY  \nPosition Type: College Assistant Hourly  \nSalary:  $15.61  \nJob Description:  \nThe Enrollment Management Services Contact Center is the first line of contact for students in the enrollment process at Borough of Manhattan Community College (BMCC) . The call center agents are responsible for answering tier 1 calls from faculty, staff, prospective and current students. The call center is also responsible for assisting with outbound call campaigns. The outbound call campaigns are calls made to prospective and current students requesting information about BMCC. The call center supports administrative offices ofthe College. The idea candidate has customer service experience, building relationships, people skills, excellent verbal and written communication skill, proficient computer skills, problem solving skills. College assistant will work as needed up to 20 hours per week. Enrollment Services Contact Center is a hybrid position, and all agents will work virtually and have in office days. The ideal candidate has the following: internet access and the necessary phone and computer devices.  \nResponsibilities:  \n• Interact with staff, faculty, existing and prospective students via inbound telephone calls to provide information and assistance.  \n• Maintain records of customer interactions, details of inquiries, as well as actions taken.  \n• Use a computer system to search and navigate effectively and efficiently.  \n• Ability to follow Contact Center’s call quality standards.  \nQualifications:  \n• Building Relationships  \n• People Skills  \n• Ability to make quick and accurate decisions.  \n• Ability to multitask.  \n• Must be able to type 30 WPM or higher.  \n• Must be punctual.  \n• Proficient in Microsoft office  \n• Excellent verbal and written communications skills  \n• Work schedule: flexible schedule with the ability to work as early as 9 am to 7pm with short notice.  \n• Must have a high school Diploma.  \nEnrollment Services Contact Center is a hybrid position some days will be virtual, and there will be in-office days. The ideal candidate has the following: internet access and the necessary phone and computer devices.  \nHow to Apply:  \nCandidates should send Resume with cover letter to [enrollmentcallcenter@bmcc.cuny.edu](enrollmentcallcenter@bmcc.cuny.edu)  \nEQUAL EMPLOYMENT OPPORTUNITY  \nCUNY encourages people with disabilities, minorities, veterans, and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.","cbCais8nggV0T6CY","https://ap.wps.com/l/cbCais8nggV0T6CY","pdf",78703,"English","# Position Overview\n## Responsibilities\n## Qualifications\n## Work Schedule\n## How to Apply\n## Equal Employment Opportunity","[{\"question\":\"What does a Call Center Agent at BMCC do?\",\"answer\":\"Answer tier 1 inbound calls from faculty, staff, and prospective or current students, assist with enrollment questions, and support outbound call campaigns to request information.\"},{\"question\":\"What qualifications are required for this role?\",\"answer\":\"Customer service experience, relationship-building and people skills, excellent verbal and written communication, proficient computer skills, problem solving, ability to multitask, typing at 30 WPM or higher, and high school diploma. Microsoft Office proficiency is required.\"},{\"question\":\"How can candidates apply and what is the work format?\",\"answer\":\"Send a resume with a cover letter to enrollmentcallcenter@bmcc.cuny.edu. The role is hybrid, with virtual work on some days and in-office days, up to 20 hours per week.\"}]","Call Center Agent - College Assistant - Application Guidelines | PDF",1789293803]