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Technology and Solutions Integration  \nJohn Ohanian  \nAgency Chief Data Officer,  \nCalifornia Health and Human Services Agency Director, Center for Data Insights and Innovation  \nMarch 2024  \nDear CalHHS Department leaders, partners, and stakeholders,  \nEnvision a future where every Californian is proactively made aware of and seamlessly connected to a comprehensive, inclusive, and equitable set of health and human services matched to their holistic needs. Imagine a connected network of state, local, and community providers, an ecosystem of coordinated services, and the secure, appropriate use of comprehensive demographic, socioeconomic, encounter, and outcomes data to generate insights that drive equitable policies, programs, and service delivery. This is how technology and data can support the CalHHS mission.  \nThis vision, in line with our state’s commitment to a “Healthy California for All,” necessitates a transformative approach in how CalHHS  \ndelivers inclusive solutions within agency and its departments. Such a transformation will require the passion, effort, and willingness of our 38,000 CalHHS team members to foster collaboration among one another.  \nThis strategic plan presents an executionfocused roadmap for innovative technology and data capabilities, recognizing their interdependencies and the need to address them in tandem. We must maintain a forwardlooking perspective, leveraging emerging opportunities such as Gen AI and others to support use cases that strengthen how we provide Californians with fully inclusive, intuitive, and convenient means of accessing the high-quality services they require. Simultaneously, we must securely capture and generate data to inform necessary improvements to policies, programs, and the very technology that underpins these services.  \nConsider this plan as the starting point for our journey; the practical steps to get from the present to our goal will be developed through action plans that we create collaboratively. Just as our technology and data are interdependent, so is our individual and collective success. Each of us possess diverse cultures and varying infrastructures, environments, and approaches for achieving our IT and data goals. This plan does not aim to override autonomy when it comes to devising business and technology solutions; instead, it identifies the end-state required to support the CalHHS mission and establishes the framework, resources, approaches, and expectations to support the Agency as a whole.  \nSuccessfully executing this plan will rely on our consistent, collective participation and dedication of your time and resources. We have unwavering confidence that together, we will directly contribute to creating a Healthy California for All. We are eagerly looking forward to collaborating with each one of you to bring this endeavor to life.  \nThank you,  \nAdam Dondro  \nAgency Information Officer, California Health and Human Services Agency  \nDirector, Office of Technology and Solutions Integration  \nJohn Ohanian  \nAgency Chief Data Officer, California Health and Human Services Agency  \nDirector, Center for Data Insights and Innovation  \nTABLE OF CONTENTS  \n01 Executive Summary ................................ ............. 5  \n02 Vision   10  \n03 IT and Data Strategic Objectives ..............14  \n3.1 Person-Centered Solution Strategies ... 16  \n3.2 Integration .............................................................. 16  \n3.3 Solution and Data Optimization ...............17  \n3.4 Technology and Data Inform Insightsand Drive Decisions.................................................. 18  \n3.5 Equity Through Understanding ................ 19  \n04 Foundations and Approaches .................. 20  \n4.1 Governance ...............................","cbCaigKOy4NfrweW","https://ap.wps.com/l/cbCaigKOy4NfrweW","pdf",3408030,63,"English","# Executive Summary\n# Vision\n# IT and Data Strategic Objectives\n## Person-Centered Solution Strategies\n## Integration\n## Solution and Data Optimization\n## Technology and Data Inform Insights and Drive Decisions\n## Equity Through Understanding\n# Foundations and Approaches\n## Governance\n## Strategic Asset Management\n## CalHHS Strategic Data Portfolio Management\n## CalHHS Integrated Data Infrastructure\n## Optimized Resource Usage\n## Service Delivery Innovation\n## Workforce Development and Support\n## A Culture of Deliberate Partnership\n# IT Security and Data Privacy\n# Action Plans and Value Measurement\n# Call to Action to CalHHS Leaders","[{\"question\":\"What is the overarching goal of the CalHHS IT and Data Strategic Plan?\",\"answer\":\"To advance CalHHS’s mission of a “Healthy California for All” by enabling inclusive, equitable, and mission-supporting technology and data capabilities.\"},{\"question\":\"How does the plan connect data to decision-making?\",\"answer\":\"It focuses on securely capturing and integrating comprehensive demographic, socioeconomic, encounter, and outcomes data to generate insights that inform equitable policies, programs, and service delivery.\"},{\"question\":\"What key areas are covered under the plan’s objectives and foundations?\",\"answer\":\"The plan outlines strategic IT and data objectives (including integration, optimization, and equity) as well as foundations such as governance, strategic data portfolio management, integrated data infrastructure, resource optimization, workforce development, and partner culture.\"}]","CalHHS IT & Data Strategic Plan - March 2024 | PDF",1789206501,22]