[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-detail-306650-en":3,"doc-seo-306650-105":31,"detail-sidebar-cat-1-en-105":97},{"code":4,"msg":5,"data":6},0,"success",{"doc_id":7,"user_id":8,"nickname":9,"user_avatar":10,"doc_module":11,"category_id":12,"category_name":13,"doc_title":14,"doc_description":15,"doc_content":16,"file_id":17,"file_url":18,"file_type":19,"file_size":20,"view_count":21,"is_deleted":4,"is_public":11,"is_downloadable":11,"audit_status":11,"page_count":22,"language":23,"language_code":24,"site_id":25,"html_lang":24,"table_of_contents":26,"faqs":27,"seo_title":28,"seo_description":15,"update_tm":29,"read_time":30},306650,1099513958762,"Logic","https://ap-avatar.wpscdn.com/avatar/1000023916a998db790?x-image-process=image/resize,m_fixed,w_180,h_180&k=1784791008015729253",1,158,"General","CAB First Quarter Report - 2026 - Q1-2026 Finals","Consumer Affairs Branch (CAB) of the California Public Utilities Commission provides quarterly reporting on services supporting consumers with issues related to regulated utility services. The report summarizes Q1-2026 activities, including total consumer contacts, resolution of informal complaints, and facilitation of consumer refunds. It also covers Limited English Proficiency programs, detailed recap sections for energy and telecommunications contacts, and Environmental and Social Justice (ESJ) highlights with top complaint categories and outage-related issues.","Consumer Affairs Branch (CAB)   \nF I RST QUA RT E R RE PO RT – 2026  \nJune 10 , 2026  \nServices provided by CAB staff to consumers in Q1-2026  \nTable of Contents  \nAbout The Consumer Affairs Branch (CAB) ...........................................................................2  \nAbout This Report .....................................................................................................................3  \nCAB Contributing Analysts ................................................................................................................................. 3  \nEditors .................................................................................................................................................................... 3  \nExecutive Summary ..................................................................................................................4  \nQ1-2026 CAB Service Highlights ..............................................................................................5  \nCAB Received 9,895 Total Consumer Contacts .............................................................................................. 5  \nCAB Resolved 2,692 Informal Complaints (ICs) ............................................................................................. 6  \nCAB Facilitated the Return of $383,346 to Consumers .................................................................................. 7  \nLimited English Proficiency (LEP) Programs – TEAM & CHANGES ...................................................... 8  \nEnergy Utilities Recap with Q1-2026 Highlights ......................................................................9  \nEnergy Consumer Contacts ................................................................................................................................. 9  \nMost Frequent Contacts by Subcategory ..................................................................................................... 11  \nTelecommunications Utilities Recap with Q1-2026 Highlights ............................................ 14  \nTelecommunications Consumer Contacts....................................................................................................... 14  \nMost Frequent Contacts by Subcategories ...................................................................................................... 16  \nCalifornia LifeLine .............................................................................................................................................. 18  \nMost Frequent Types of California LifeLine contacts................................................................................... 19  \nEnvironmental and Social Justice (ESJ) Consumer Contacts for Q1-2026 .......................21  \nESJ Overview.......................................................................................................................................................21  \nEnergy and Telecommunications ESJ Highlights ..........................................................................................22  \nTelecommunications, Energy, and Water ESJ Contacts ...............................................................................22  \nTop Complaints from Consumers in DACs ...................................................................................................23  \nDisconnection Non-Payment (DNP) Contacts ..........................................................................................23  \nESJ Energy Contacts ..........................................................................................................................................25  \nCore Transport Agents (CTA) and Alleged Abusive Marketing Complaints .........................................25  \nESJ Telecommunications Contacts ..................................................................................................................27  \nTelecommunications Outage Complaints ..............","cbCaiqvkuCOBX2lx","https://ap.wps.com/l/cbCaiqvkuCOBX2lx","pdf",1699942,2,34,"English","en",105,"# About The Consumer Affairs Branch (CAB)\n## About This Report\n# CAB Contributing Analysts\n# Executive Summary\n# Q1-2026 CAB Service Highlights\n## CAB Received 9,895 Total Consumer Contacts\n## CAB Resolved 2,692 Informal Complaints (ICs)\n## CAB Facilitated the Return of $383,346 to Consumers\n# Limited English Proficiency (LEP) Programs – TEAM & CHANGES\n## Energy Utilities Recap with Q1-2026 Highlights\n## Telecommunications Utilities Recap with Q1-2026 Highlights\n# California LifeLine\n# Environmental and Social Justice (ESJ) Consumer Contacts for Q1-2026\n## ESJ Overview\n## Energy and Telecommunications ESJ Highlights\n## Top Complaints from Consumers in DACs\n## Disconnection Non-Payment (DNP) Contacts\n## Telecommunications Outage Complaints\n# TEAM and CHANGES","[{\"question\":\"What is the Consumer Affairs Branch (CAB) responsible for?\",\"answer\":\"CAB assists consumers who need support with their utility services regulated by the CPUC. 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It includes recaps for energy and telecommunications contacts and highlights related ESJ consumer contacts and outage complaints.\"}]","CAB First Quarter Report - 2026 - Q1-2026 Finals | PDF",1789839287,12,{"code":4,"msg":32,"data":33},"ok",{"site_id":25,"language":24,"slug":34,"title":14,"keywords":35,"description":15,"schema_data":36,"social_meta":92,"head_meta":94,"extra_data":96,"updated_unix":29},"cab-first-quarter-report-2026-q1-2026-finals","",{"@graph":37,"@context":91},[38,54,74],{"@type":39,"itemListElement":40},"BreadcrumbList",[41,45,48,51],{"item":42,"name":43,"@type":44,"position":11},"https://docshare.wps.com","Home","ListItem",{"item":46,"name":47,"@type":44,"position":21},"https://docshare.wps.com/template/","Template",{"item":49,"name":13,"@type":44,"position":50},"https://docshare.wps.com/template/general/",3,{"item":52,"name":14,"@type":44,"position":53},"https://docshare.wps.com/template/cab-first-quarter-report-2026-q1-2026-finals/306650/",4,{"url":52,"name":14,"@type":55,"image":56,"author":61,"headline":14,"publisher":63,"fileFormat":66,"inLanguage":24,"description":15,"dateModified":67,"datePublished":68,"encodingFormat":66,"isAccessibleForFree":69,"interactionStatistic":70},"DigitalDocument",{"url":57,"@type":58,"width":59,"height":60},"https://docshare.wps.com/thumbnails/cab-first-quarter-report-2026-q1-2026-finals/306650.png","ImageObject",442,249,{"name":9,"@type":62},"Person",{"url":42,"name":64,"@type":65},"DocShare","Organization","application/pdf","2026-09-20","2026-09-19",true,{"@type":71,"interactionType":72,"userInteractionCount":11},"InteractionCounter",{"@type":73},"ViewAction",{"@type":75,"mainEntity":76},"FAQPage",[77,83,87],{"name":78,"@type":79,"acceptedAnswer":80},"What is the Consumer Affairs Branch (CAB) responsible for?","Question",{"text":81,"@type":82},"CAB assists consumers who need support with their utility services regulated by the CPUC. 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