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It specifies leadership in developing strategic plans, researching and analyzing strategic choices, and making recommendations to achieve agency goals. Competencies cover professional knowledge of business systems and compliance rules, program supervision and administration, critical thinking, change management, and clear communication, including staff motivation, feedback, technical supervision, and performance evaluation.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":11,"@type":70,"position":76},"https://docshare.wps.com/template/presentations/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/business-systems-manager-profile/262950/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/business-systems-manager-profile/262950.png","ImageObject",442,249,{"name":88,"@type":89},"eBook King","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-30","2026-09-14",true,{"@type":98,"interactionType":99,"userInteractionCount":35},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What core responsibilities define the Business Systems Manager role?","Question",{"text":108,"@type":109},"The role manages business and program processes and operational systems, ensuring efficiency and compliance with operational, procedural, and regulatory requirements. It also leads and advises strategic plan development and supports strategic decision-making.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"Which competencies are emphasized for this position?",{"text":113,"@type":109},"Key competencies include professional business systems knowledge, program supervision and administration, critical thinking, change management, and communication skills for both verbal and written information sharing.",{"name":115,"@type":106,"acceptedAnswer":116},"How is staff supervision and administration addressed in the competency framework?",{"text":117,"@type":109},"The framework covers establishing clear expectations, motivating employees through communication, recruiting and evaluating performance, ensuring HR policy compliance, observing work, providing feedback, and delivering technical supervision to build employee capability.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},262950,1791718834,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":8,"category_name":11,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":35,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":135,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":76,"preview_page_count":4},962088006270,"https://ap-avatar.wpscdn.com/davatar_085a072bc5b1113ac321206ff7593b45","I. DESCRIPTION OF WORK  \nPositions in this banded class manage, plan, direct, coordinate, monitor, and/or supervise business and program processes and operation systems and ensure the efficiency of business and related systems. They ensure that operational, procedural and regulatory requirements are met. Positions in this class lead, manage, and advise the development of strategic plans. Positions research and analyze strategic choices and make recommendations to achieve goals and objectives of the agency.  \nII. ROLE DESCRIPTIONS BY COMPETENCY LEVEL  \nNot Applicable  \nIII. COMPETENCIES  \n\n| Competency | Definition |\n| --- | --- |\n| Knowledge – Professional | Thorough knowledge and understanding of business systems, policies, and procedures. Ability to demonstrate and utilize this knowledge in daily job-related activities. Thorough knowledge of state and federal rules and regulations governing the program. Thorough knowledge of agency/university practices, procedures , and principles. |\n| Program Supervision and Administration | Ability to establish expectations and clear direction to meet goals and objectives. Ability to motivate and engage employees through effective communication. Knowledge of appropriate policies and procedures for recruiting, selecting, developing, counseling, disciplining, and evaluating performance of employees to retain a diverse workforce. Ability to administer and ensure compliance with human resources policies and procedures. Ability to observe and assess work. Ability to provide feedback. Ability to provide technical supervision of staff. Ability to develop plans for employees to gain necessary knowledge, skills, and abilities to successfully perform their duties. Ability to plan for and support employees in career development opportunities. Ability to assign work and to establish work rules and acceptable levels of quality and quantity of work. Ability to review work and evaluate performance of others, and to develop individuals’ competencies. |\n| Critical Thinking | Ability to utilize questioning, analysis, synthesis, interpretation, inference, inductive and deductive reasoning, intuition, application and creativity. Ability to assess and interpret work. Ability to develop, evaluate, implement, and modify work. Ability to make accurate decisions. |\n| Change Management | Ability to plan and implement change initiatives. Ability to support innovation and creativity by encouraging staff to accept and resolve challenges. Ability to remain flexible to meet constantly changing and sometimes opposing demands. |\n| Communication | Ability to present information effectively in a manner suited to the characteristics and needs of the audience. Ability to convey information clearly and concisely either verbally or in writing to ensure that the intended audience understands the information and the message. Ability to listen and respond appropriately to others. |\n| Note: Not all competencies apply to every position/employee; evaluate only those that apply. Competency statements are progressive. |  |\n\nIV. COMPETENCY STATEMENTS BY LEVEL  Knowledge – Professional  \nThorough knowledge and understanding of business systems, policies, and procedures. Ability to demonstrate and utilize this knowledge in daily job-related activities. Thorough knowledge of state and federal rules and regulations governing the program. Thorough knowledge of  \nagency/university practices, procedures , and principles.  \n\n| Contributing | Journey | Advanced |\n| --- | --- | --- |\n| Considerable knowledge of business | Full knowledge and understanding of | Extensive knowledge of business systems, |\n| systems, theories, processes, rules and | business systems theories, processes, rules | regulations, and processes and their |\n| regulations and how they apply to technology | and regulations and how they apply to | interaction and how they apply to technology in |\n| in the applicable area(s) . Skill in applying this | technology in the applicable","cbCaimHOmkWeHpwo","https://ap.wps.com/l/cbCaimHOmkWeHpwo","pdf",160672,7,"English","# Description of Work\n## Role descriptions by competency level\n## Competencies\n## Competency statements by level","[{\"question\":\"What core responsibilities define the Business Systems Manager role?\",\"answer\":\"The role manages business and program processes and operational systems, ensuring efficiency and compliance with operational, procedural, and regulatory requirements. It also leads and advises strategic plan development and supports strategic decision-making.\"},{\"question\":\"Which competencies are emphasized for this position?\",\"answer\":\"Key competencies include professional business systems knowledge, program supervision and administration, critical thinking, change management, and communication skills for both verbal and written information sharing.\"},{\"question\":\"How is staff supervision and administration addressed in the competency framework?\",\"answer\":\"The framework covers establishing clear expectations, motivating employees through communication, recruiting and evaluating performance, ensuring HR policy compliance, observing work, providing feedback, and delivering technical supervision to build employee capability.\"}]","Business Systems Manager Profile | PDF",1789365865]