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In order to do more than survive, the Project Manager and Business Analyst must have a strong understanding of how to manage and implement BPI to effectively lead their teams and deliver on these initiatives. The course will explore how you can easily and successfully make the transition to an effective Business Process Improvement environment.  \nAudience profile  \nIt is appropriate for Managers, Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, managers; supervisors, team leaders, and process operators.  \nAt course completion  \nAfter completing this course, students will be able to:  \n• Describe business process improvement (BPI) business drivers.  \n• Plan, manage and close requirements for a Business Process Improvement project  \n• Understand the essential elements of a successful BPI initiative.  \n• Identify candidate business processes for improvement.  \n• Understand the essential elements of a successful BPI initiative.  \n• Identify candidate business processes for improvement.  \n• Apply a methodology to business process improvement projects.  \nCourse Outline  \nSection 1: Introduction--A Business Process Improvement (BPI) Overview  \n• Why are we here today?  \n• What is BPI?  \n• Benefits of BPI  \n• Specific challenges/obstacles and successes  \n• Process improvement examples:  \n- Industry specific examples  \n- Famous debacles to avoid and successes to emulate  \n• Your role in helping to identify problems  \nSection 2: Overview of the Joiner 7-Step Method  \n• What is the Joiner 7-Step Method?  \n• Walkthrough of the Joiner 7-Step Method  \n• Template: Introduce and review Process Improvement Template  \n• Case Study Exercise: Read and discuss introduction to the Case Study  \nSection 3: Step \\#1 – Initiate Project  \n• Types of business problems typically encountered at insurance companies and banks  \n• How to recognize a business-related problem  \n• Identifying the gaps (delta between current and future states)  \n• Ownership of the project and the business problem  \n• Defining measurable success criteria  \n• Case Study Exercise: Complete the Problem Statement section (Step \\#1) of the template  \nSection 4: Step \\#2 – Define Current Situation  \n• What are symptoms of a problem?  \n• Looking for symptoms of the problem  \n• Performing Stakeholder Analysis  \n• Technique: View a RACI Matrix  \n• Defining the impacts caused by the problem  \n• Technique: Business Process Modeling (As-Is)  \n• Understand how to draw an As-Is Business Process Model  \n• Case Study Exercise: Complete the Define Current Situation section (Step \\#2) of the template  \nSection 5: Step \\#3 – Identify Root Causes  \n• What are root causes?  \n• Performing Root Cause Analysis  \n• Technique: Fishbone Diagram using the cafeteria example  \n• Case Study Exercise: Discuss a Fishbone Diagram  \n• Technique: Pareto Chart (discuss and show example)  \n• Case Study Exercise: Complete the Identify Root Causes section (Step \\#3) of the template  \nSection 6: Step \\#4 – Develop Solutions  \n• Identifying options for problem resolution  \n• Avoid jumping to conclusions  \n• Technique: Brainstorming  \n• Case Study Exercise: Conduct a Brainstorming Session  \n• Recognizing pros and cons for each option  \n• Technique: Kempner-Tregoe (“Must-Have” vs.“Nice-to-Have”)  \n• Case Study Exercise: Determine best solution using a “simple” Kempner-Tregoe model  \n• Case Study Exercise: Complete the Develop Solutions section (Step \\#4) of the template  \nSection 7: Step \\#5 – Define Measurable Results  \n• Prototyping the solution  \n• Technique: Business Process Mod","cbCailTl8F3gHLEg","https://ap.wps.com/l/cbCailTl8F3gHLEg","pdf",189023,"English","# Course BA20: 2-Day Instructor-Led\n## About this course\n## Audience profile\n## At course completion\n## Course Outline\n### Section 1: Introduction - A Business Process Improvement (BPI) Overview\n### Section 2: Overview of the Joiner 7-Step Method\n### Section 3: Step #1 – Initiate Project\n### Section 4: Step #2 – Define Current Situation\n### Section 5: Step #3 – Identify Root Causes\n### Section 6: Step #4 – Develop Solutions\n### Section 7: Step #5 – Define Measurable Results\n### Section 8: Step #6 – Standardize Process\n### Section 9: Step #7 – Determine Future Plans\n### Section 10: Going Forward with a Plan for Action","[{\"question\":\"What is the main purpose of the Business Process Improvement course BA20?\",\"answer\":\"The course helps project managers and business analysts manage and implement business process improvement initiatives effectively, enabling a transition into a successful BPI environment.\"},{\"question\":\"What method does the course teach for BPI projects?\",\"answer\":\"It teaches the Joiner 7-Step Method, guiding participants through initiation, current situation definition, root cause identification, solution development, measurable results, process standardization, and future plans.\"},{\"question\":\"What are the expected outcomes after completing Course BA20?\",\"answer\":\"Participants can describe BPI drivers, plan and close requirements for a BPI project, identify candidate processes for improvement, and apply a methodology to business process improvement projects.\"}]","Business Process Improvement - Course BA20 - 2-Day Instructor-Led Course Outline | PDF",1789168236]