[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-detail-168910-en":3,"doc-seo-168910-105":30,"detail-sidebar-cat-1-en-105":95},{"code":4,"msg":5,"data":6},0,"success",{"doc_id":7,"user_id":8,"nickname":9,"user_avatar":10,"doc_module":11,"category_id":12,"category_name":13,"doc_title":14,"doc_description":15,"doc_content":16,"file_id":17,"file_url":18,"file_type":19,"file_size":20,"view_count":4,"is_deleted":4,"is_public":11,"is_downloadable":11,"audit_status":11,"page_count":21,"language":22,"language_code":23,"site_id":24,"html_lang":23,"table_of_contents":25,"faqs":26,"seo_title":27,"seo_description":15,"update_tm":28,"read_time":29},168910,8814010472675,"Xiajie","https://avatar.qwps.com/avatar/WGlhamll",1,11,"Presentations","Business Process Analysis Workbook - Part 1 - Foundation","Business Process Analysis Workbook - Part 1 - Foundation explains how organizations can create shared understanding of day-to-day work through workflow diagramming. It describes the “As Is” and “To Be” approach, emphasizing how Business Process Narrative captures discussion, insights, inefficiencies, and barriers that would otherwise be lost. Guidance includes using swim lane diagrams to clearly link roles to activities, improving communication, supporting change management and PDSA, and preparing workflows for EHR implementation and gap analysis.","Introduction\nThe Business Process Analysis document is a snapshot in time of how an organization conducts day-to-day activities. It is comprised of the discrete Workflow Diagrams (Part 2) paired with the corresponding Business Process Narrative (Part 3).\nThe finished product has enormous utility. It can be used to analyze activities for improved efficiency, effectiveness and quality of care, to validate agreement on how workflows should be conducted, for change management, PDSA, training, implementing the EHR, validating the configuration, conducting gap analysis, and for capturing the valuable analysis that naturally occurs when a workflow is first diagrammed. Part 1of this work book provides an overview of how to build the Business Process Analysis in full.\nThe Business Process Narrative captures the discussion and comments that are made when the “As Is” workflow is diagrammed and the desired “To Be” state is conceptualized. There is a great deal of valuable information shared in these settings that will be lost if it is not recorded. For this reason, there needs to always be someone in the analysis processes who is responsible for monitoring and recording these insights, ideas, and critical information, organizing them into critique (“As Is”) and vision (“To Be”).\nBy the way, to make this workbook useful as a template for your organization, instructional text is included using textboxes like this one. When you are ready, you can delete the textboxes and start with a clean template.\nBusiness Process Analysis Workbook\nPart 1 (of 3) - Foundation\nUnderstanding the Business Process Analysis\nMost Behavioral Health Provider organizations are composed of multiple divisions and departments that may work well together where they intersect, but do not have a shared understanding of what anyone outside of their area does from day to day.\nSince everyone is operating from a unique perspective and with incomplete information there are many opportunities for communication to breakdown.\nOne way to increase shared understanding is by creating workflow diagrams. But without a focus on clear communication these diagrams are often only understandable by the person who did the work.\nEXAMPLE OF INEFFECTIVE WORKFLOW DIAGRAMMING\nThis is the same workflow, but translated into the “swim lane” model for diagramming. It starts with a clear identification of the workflow to be studied, uses two columns for “Role” and “Activity” and limits shapes to rectangles, diamonds and circles.\nThis page and the next show how the ineffective workflow diagram on the previous page was redrawn using this approach.\nEXAMPLE EFFECTIVELY DIAGRAMMED AND READY FOR ANALYSIS\nNow it is very easy to see what roles are responsible for different activities. You can see on Page 9 that sometimes a decision point includes more than one possibility –this is represented as another decision point. There can be several decision points in a row, each with its own “Yes” and “No” arrow.\nThink of the two different types of diagrams as swimming pools. On page 8 it is as though everyone jumped into the pool and started doing their own thing. In the swim lane model, the staff is identified by Roles on the “platform” and the Activities they complete stay in their swim lane.\nThere is an “opportunity cost” associated with creating these workflows and conducting the analysis – but there are many valuable outputs from the process that pay dividends over a relatively short period of time.\nThe best way to build the diagrams is to gather the individuals together who implement the workflows, and have them explain what they do to someone who is not so familiar with the process. This person acts as the facilitator, slowing down staff who rattle off their daily routine in rapid fire fashion. This  ensures accuracy in the workflow represented in the diagram.\nIt can be difficult to persuade administration of the value of this effort – after staff acquires the skill, administration should sit in on at least o","cbCaintDWf9OrL0S","https://ap.wps.com/l/cbCaintDWf9OrL0S","docx",4906628,41,"English","en",105,"# Understanding the Business Process Analysis\n## Creating Shared Understanding Through Workflow Diagrams\n## Ineffective vs. Effective Workflow Diagramming\n## Roles, Activities, and Decision Points\n## Building, Cleaning, and Analyzing Workflows\n## Capturing Insights with Business Process Narrative\n## Next Steps Across Parts 2 and 3","[{\"question\":\"What is the purpose of the Business Process Analysis document?\",\"answer\":\"It captures how an organization conducts day-to-day activities using workflow diagrams and a corresponding Business Process Narrative. The goal is to support analysis, validation, change management, and continuous improvement.\"},{\"question\":\"How do “As Is” and “To Be” relate to the analysis?\",\"answer\":\"The “As Is” workflow represents current practice, while “To Be” conceptualizes the desired state. The narrative records discussions and comments during both stages.\"},{\"question\":\"Why use the swim lane model in workflow diagramming?\",\"answer\":\"The swim lane model links professional roles to their discrete activities, making responsibilities and decision points easier to understand. It reduces breakdowns in communication across departments.\"},{\"question\":\"What additional work is needed after diagrams are created?\",\"answer\":\"The workflow is analyzed for inefficiencies, barriers, and missed opportunities, then the “To Be” workflow is implemented and modified using PLAN/DO/STUDY/ACT (PDSA). Insights from discussion are captured in the Business Process Narrative.\"}]","Business Process Analysis Workbook - Part 1 - Foundation | DOCX",1788239265,14,{"code":4,"msg":31,"data":32},"ok",{"site_id":24,"language":23,"slug":33,"title":14,"keywords":34,"description":15,"schema_data":35,"social_meta":90,"head_meta":92,"extra_data":94,"updated_unix":28},"business-process-analysis-workbook-part-1-foundation","",{"@graph":36,"@context":89},[37,54,68],{"@type":38,"itemListElement":39},"BreadcrumbList",[40,44,48,51],{"item":41,"name":42,"@type":43,"position":11},"https://docshare.wps.com","Home","ListItem",{"item":45,"name":46,"@type":43,"position":47},"https://docshare.wps.com/template/","Template",2,{"item":49,"name":13,"@type":43,"position":50},"https://docshare.wps.com/template/presentations/",3,{"item":52,"name":14,"@type":43,"position":53},"https://docshare.wps.com/template/business-process-analysis-workbook-part-1-foundation/168910/",4,{"url":52,"name":14,"@type":55,"author":56,"headline":14,"publisher":58,"fileFormat":61,"inLanguage":23,"description":15,"dateModified":62,"datePublished":62,"encodingFormat":61,"isAccessibleForFree":63,"interactionStatistic":64},"DigitalDocument",{"name":9,"@type":57},"Person",{"url":41,"name":59,"@type":60},"DocShare","Organization","application/vnd.openxmlformats-officedocument.wordprocessingml.document","2026-09-01",true,{"@type":65,"interactionType":66,"userInteractionCount":11},"InteractionCounter",{"@type":67},"ViewAction",{"@type":69,"mainEntity":70},"FAQPage",[71,77,81,85],{"name":72,"@type":73,"acceptedAnswer":74},"What is the purpose of the Business Process Analysis document?","Question",{"text":75,"@type":76},"It captures how an organization conducts day-to-day activities using workflow diagrams and a corresponding Business Process Narrative. The goal is to support analysis, validation, change management, and continuous improvement.","Answer",{"name":78,"@type":73,"acceptedAnswer":79},"How do “As Is” and “To Be” relate to the analysis?",{"text":80,"@type":76},"The “As Is” workflow represents current practice, while “To Be” conceptualizes the desired state. The narrative records discussions and comments during both stages.",{"name":82,"@type":73,"acceptedAnswer":83},"Why use the swim lane model in workflow diagramming?",{"text":84,"@type":76},"The swim lane model links professional roles to their discrete activities, making responsibilities and decision points easier to understand. It reduces breakdowns in communication across departments.",{"name":86,"@type":73,"acceptedAnswer":87},"What additional work is needed after diagrams are created?",{"text":88,"@type":76},"The workflow is analyzed for inefficiencies, barriers, and missed opportunities, then the “To Be” workflow is implemented and modified using PLAN/DO/STUDY/ACT (PDSA). Insights from discussion are captured in the Business Process Narrative.","https://schema.org",{"og:url":52,"og:type":91,"og:title":14,"og:site_name":59,"og:description":15},"article",{"robots":93,"canonical":52},"index,follow",{"doc_id":7,"site_id":24},{"code":4,"msg":5,"data":96},[97,100,105,109,114,119,124,129,134],{"id":12,"doc_module":11,"doc_module_name":46,"category_name":13,"show_sort_weight":98,"slug":99},90,"presentations",{"id":101,"doc_module":11,"doc_module_name":46,"category_name":102,"show_sort_weight":103,"slug":104},12,"Resumes",80,"resumes",{"id":29,"doc_module":11,"doc_module_name":46,"category_name":106,"show_sort_weight":107,"slug":108},"Invoices",70,"invoices",{"id":110,"doc_module":11,"doc_module_name":46,"category_name":111,"show_sort_weight":112,"slug":113},15,"Posters",60,"posters",{"id":115,"doc_module":11,"doc_module_name":46,"category_name":116,"show_sort_weight":117,"slug":118},16,"Social Media",50,"social-media",{"id":120,"doc_module":11,"doc_module_name":46,"category_name":121,"show_sort_weight":122,"slug":123},17,"Forms",40,"forms",{"id":125,"doc_module":11,"doc_module_name":46,"category_name":126,"show_sort_weight":127,"slug":128},18,"Letters",30,"letters",{"id":130,"doc_module":11,"doc_module_name":46,"category_name":131,"show_sort_weight":132,"slug":133},21,"Paper Templates",5,"papers-templates",{"id":135,"doc_module":11,"doc_module_name":46,"category_name":136,"show_sort_weight":4,"slug":137},158,"General","general-158"]