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It explains how border closures and COVID-19 reduced access to overseas workers, creating urgent demand for available labor. The proposal leverages refugees already onshore with work rights and transferable or learnable skills, using a recruitment funnel: early job exposure, supported processes, and hotel supervisor liaison, then scaling work placements and employment through additional regional partners.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":51,"@type":70,"position":76},"https://docshare.wps.com/template/general/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/business-case-employing-refugees-in-the-hotels-and-hospitality-industry-context/260701/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/business-case-employing-refugees-in-the-hotels-and-hospitality-industry-context/260701.png","ImageObject",442,249,{"name":88,"@type":89},"Ophelia","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-09-20","2026-09-14",true,{"@type":98,"interactionType":99,"userInteractionCount":73},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"Why is refugee employment relevant to hotels and hospitality in Western Australia?","Question",{"text":108,"@type":109},"Workforce shortages persist, and international border closures since 20 March 2020 have limited overseas worker availability. This urgency hampers recovery efforts in WA tourism and hospitality.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"What is the proposed recruitment approach between MercyCare and hotels?",{"text":113,"@type":109},"MercyCare and the hotels industry would develop a mutually beneficial recruitment approach, including fast-tracked pathways for refugee workers and increased regional recruitment channels.",{"name":115,"@type":106,"acceptedAnswer":116},"How does the recruitment funnel help ensure better job fit?",{"text":117,"@type":109},"Early investment in exposure to job realities helps clarify expectations and filter out poor fits. Supported preparation, interviews, and ongoing liaison with hotel supervisors help candidates overcome challenges and settle into roles.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},260701,1789345107,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":50,"category_name":51,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":76,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":79,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":125,"read_time":73},7971461741311,"https://ap-avatar.wpscdn.com/avatar/74000253aff267980c6?x-image-process=image/resize,m_fixed,w_180,h_180&k=1779345379180704826","Business Case  \nEmploying Refugees in the Hotels and Hospitality Industry Context  \nHospitality and tourism operators in Western Australia, including in rural and regional areas, rely upon the availability of overseas workers to address workforce shortages and provide workers where no suitable Australian workers are available. Schemes such as the Skilled Migration Scheme and Working Holiday Maker Program provided a ready supply of skilled workers. Additional schemes such as the Pacific Labour Scheme (which complements the existing Seasonal Worker Programme) enabled eligible employers to recruit unskilled and semi-skilled workers from participating Pacific island countries and Timor-Leste to gain experience and skills while being paid to work.  \nHowever, since 20 March 2020, Australia has closed its international borders, only allowing return home travellers to enter the country. The emergence of COVID-19 has restricted free movement and travel and seen a mass departure of Working Holiday Makers and other overseas workers returning to their home countries. While the Australian Government has announced some measures to enable some flexibility with the above schemes, the availability of workers in the tourism and hospitality industries in WA remains urgent, and is currently hampering the recovery effort.  \nOpportunity  \nAustralia currently resettles around 12,000 refugees each year. Most are given visas which grant them work rights in Australia. Many of these people have transferrable skills and qualifications from professional lives in their countries of origin. Others may not have directly transferrable skills, but are keen to work, learn new skills and settle into their new life in Australia. There is a unique opportunity to make use of this ready-cohort of willing workers who are already onshore, and match suitable candidates into roles in the hospitality and tourism industry.  \nWe propose that MercyCare and the Hotels Industry work together to develop a mutually beneficial approach to recruitment, including:  \n• Creating fast tracked pathways for refugee workers into the hotels industry.  \n• Increasing channels to recruit refugee workers into hospitality roles in regional WA.  \nThe Recruitment Funnel  \nOver the past two years we have trialled and refined our approach to work experience and placements in hotels. We captured our learnings with the Hyatt Regency Perth, who partnered with us to provide placements. Key learnings which will be useful in scaling up this program include:  \n• Early investment of time at the front end with prospective employees helps bridge expectations and provide exposure to the reality of the work, so that people can make informed choices about committing to these roles.  \n• A supported recruitment process can help the right people prepare, overcome challenges, and settle into the job.  \n• Supportive liaison with hotel supervisors helps troubleshoot minor issues and ensure a smooth process for employers.  \nThe recruitment process functions as a funnel, whereby early investment in exposure to the realities of the work, helps weed out people who are not suited to the work, leaving a core group of people who have realistic understanding and expectations of the work and are keen and committed to proceed.  \nScaling Up  \nWe are seeking to scale up our work placements program and are seeking additional hotel and hospitality partners who are keen to provide work placements and employ new Australians.  \nWe currently have a significant cohort of people who are looking for employment, and as we scale, can access much larger cohorts of workers through our network of multicultural partners.  \nThere are people with a range of skills, qualifications and personal circumstances ready to be matched with employers. Some of these people are singles or couples available for regional placements. Others are keen for metropolitan based roles so that they can remain close to their families and communities.  \nThese workers ","cbCaikjqxjhFT422","https://ap.wps.com/l/cbCaikjqxjhFT422","pdf",508315,"English","# Opportunity\n## Proposed partnership actions\n# The Recruitment Funnel\n## Key learnings for scaling\n# Scaling Up\n## Matching cohorts to employers\n# What is Involved\n## Build awareness of career pathways\n## Brief exposure to the work\n## Identification and matching\n## Streamlined interviewing for vacancies\n## Workplace culture preparation","[{\"question\":\"Why is refugee employment relevant to hotels and hospitality in Western Australia?\",\"answer\":\"Workforce shortages persist, and international border closures since 20 March 2020 have limited overseas worker availability. This urgency hampers recovery efforts in WA tourism and hospitality.\"},{\"question\":\"What is the proposed recruitment approach between MercyCare and hotels?\",\"answer\":\"MercyCare and the hotels industry would develop a mutually beneficial recruitment approach, including fast-tracked pathways for refugee workers and increased regional recruitment channels.\"},{\"question\":\"How does the recruitment funnel help ensure better job fit?\",\"answer\":\"Early investment in exposure to job realities helps clarify expectations and filter out poor fits. Supported preparation, interviews, and ongoing liaison with hotel supervisors help candidates overcome challenges and settle into roles.\"}]","Business Case - Employing Refugees in the Hotels and Hospitality Industry Context | PDF"]