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When deployed properly, it provides essential context needed for IT services and business impact analysis.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"How does ServiceNow support incident, problem, and change management with CMDB context?",{"text":113,"@type":109},"The approach uses CMDB-driven service mapping and discovery to determine which business applications are affected by incidents or defects. It also helps evaluate how data center changes can impact the business.",{"name":115,"@type":106,"acceptedAnswer":116},"What steps make up the ServiceNow Service Aware CMDB Journey?",{"text":117,"@type":109},"The journey includes establishing centralized model service dependencies, managing incidents and outages, discovering infrastructure and applications, monitoring CMDB and service health, and automating processes.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},250379,1791734176,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":8,"category_name":11,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":20,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":40,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":139,"read_time":140},549768702563,"https://ap-avatar.wpscdn.com/avatar/8000c4aa63b76e948b?x-image-process=image/resize,m_fixed,w_180,h_180&k=1786536092046926083","Business Aware Operations Management  \nPeople . Process . Patterns .  \nDave Deal  \nAdvisory Solution Architect – ITOM Federal, ServiceNow  \n© 2018 ServiceNow, Inc. All Rights Reserved. Confidential.  \nGuided Tours  \nNow Platform™  \nService Portal  \nService Catalog  \nKnowledge Mgmt  \nNotify  \nPush  \nMobile  \nConnect  \nSupervised Machine Learning  \nWorkflow  \nFlow Designer  \nIntegration  \nHub  \nOrchestration  \nCMDB  \nVisual Task Board  \nAnomaly Detection  \nActionable Analytics  \nTime  \nSeries Database  \nPeer Benchmarking  \nCustomer Service Mgmt  \nField Services  \nCommunities  \nIncident  \nProblem  \nRelease  \nChange  \nAsset  \nWalk Up CSI  \nCost  \nService Portal Designer  \nDelegated  \nDevelopment Automated  \nTesting  \nStudio  \nCase & Knowledge  \nOnboarding & Transitions  \nEmployee Service Center  \nEmployee Document  \nSecurity Incident Response  \nVulnerability Response  \nTrusted  \nSecurity Circles  \nThreat Intel  \nRisk  \nPolicy & Compliance  \nAudit  \nVendor Risk  \nSW Asset Mgmt  \nSW  \nDistribution  \nLicense Change Projections  \nDemand  \nProject Portfolio  \nResource  \nAgile Dev  \nTest  \nMgmt  \nFinancial Planning  \nFinancial Modeling & Charging  \nApp Portfolio  \nEvent Mgmt  \nService Mapping  \nDiscovery  \nOrchestration  \nCloud Management  \nOperational Intel  \nIT  \nSECURITY  \nCUSTOMER SERVICE  \nINTELLIGENT APPS  \nEnd-to-end solution  \nFor business services deployed on-premises or cloud…  \nVisibility  \nacross operations estate and all software  \nCMDB  \nHealth  \nof business services, with AIOps  \nOptimization  \nof cloud and software spend  \nCMDB Overview: Why do you need a CMDB  \nA Configuration Management Database is a powerful single system of record of configuration items and when properly deployed, it provides an essential component for IT services  \nInventory  \n“We’re spending lots of money on our IT infrastructure. Where are these components deployed and for what business applications?”  \nChange  \nManagement  \n“We need to change something in our Data Center. How will this affect our business?”  \nIncident Management  \n“An infrastructure component broke in our Data Center. What part of the business is affected?”  \nReporting  \n“We need to satisfy the compliance and auditing of various regulatory agencies.”  \nProblem  \nManagement  \n“We’ve identified a defect in our infrastructure. What business applications are affected?”  \n Event Management   \n“Our monitoring tool notified us that a metric has exceeded a threshold. How urgent is this to our business?”  \n4  \n© 2018 ServiceNow, Inc. All Rights Reserved. Confidential.  \nServiceNow Service Aware CMDB Journey  \nEstablish Centralized Model Service Dependencies  \nCMDB  \nManage Incident and Outages  \nDiscover Infrastructure & Applications  \nMonitor Health of CMDB & Services  \nAutomate Processes  \n5  \n© 2018 ServiceNow, Inc. All Rights Reserved. Confidential.  \nCMDB Identification and Reconciliation  \nCI Identification and Reconciliation Engine  \nImport Sets  \n3rd Party Data Source  \nService Mapping  \nHorizontal Discovery  \n6  \n© 2018 ServiceNow, Inc. All Rights Reserved. Confidential.  \nTraditional Infrastructure Discovery  \nLoad Balancers  \nWeb Servers  \nApp. Servers  \nDatabases  \nVirtual Servers  \nServers  \n7 © 2018 ServiceNow, Inc. All Rights Reserved. Confidential.  \nApplication Dependency Mapping (also Discovery)  \nLoad Balancers  \nWeb Servers  \nApp. Servers  \nDatabases  \nVirtual Servers  \nServers  \n8  \n© 2018 ServiceNow, Inc. All Rights Reserved. Confidential.  \nService Mapping Provides True Business Context  \nLoad Balancers  \nWeb Servers  \nApp. Servers  \nDatabases  \nVirtual Servers  \nServers  \n9  \n© 2018 ServiceNow, Inc. All Rights Reserved. Confidential.  \nDiscovery Architecture  \n• Agentless Architecture  \nCustomer Infrastructure  \n• Common Protocols  \n– DNS / WINS / NetBIOS-resolution per IP address  \n– SNMP-Network, printers and powering devices  \n– SSH-Unix based computers  \n– WMI -Windows Systems including PowerShell discovery  \n– CIM (SMI-S) -Storage Servers  \n• Credentials-Read ","cbCaivgNoDYEk33C","https://ap.wps.com/l/cbCaivgNoDYEk33C","pdf",2310152,"English","# Guided Tours\n## Service Portal\n## Service Catalog\n## Knowledge Management\n# AIOps and Analytics\n## Supervised Machine Learning\n## Actionable Analytics\n## Anomaly Detection\n# Operational Management Capabilities\n## Incident Management\n## Problem Management\n## Change Management\n## Event Management\n# CMDB Overview and Use Cases\n## CMDB Overview: Why do you need a CMDB\n## Inventory Questions\n## Reporting and Compliance\n# Service Aware CMDB Journey\n## Establish Centralized Model Service Dependencies\n## Manage Incident and Outages\n## Discover Infrastructure & Applications\n## Monitor Health of CMDB & Services\n## Automate Processes\n# CMDB Identification and Reconciliation\n## CI Identification and Reconciliation Engine\n## Import Sets\n## Service Mapping\n## Horizontal Discovery\n# Discovery and Mapping\n## Traditional Infrastructure Discovery\n## Application Dependency Mapping\n## Discovery Architecture","[{\"question\":\"What is CMDB and why is it important for business services?\",\"answer\":\"CMDB is a Configuration Management Database that acts as a powerful single system of record for configuration items. When deployed properly, it provides essential context needed for IT services and business impact analysis.\"},{\"question\":\"How does ServiceNow support incident, problem, and change management with CMDB context?\",\"answer\":\"The approach uses CMDB-driven service mapping and discovery to determine which business applications are affected by incidents or defects. It also helps evaluate how data center changes can impact the business.\"},{\"question\":\"What steps make up the ServiceNow Service Aware CMDB Journey?\",\"answer\":\"The journey includes establishing centralized model service dependencies, managing incidents and outages, discovering infrastructure and applications, monitoring CMDB and service health, and automating processes.\"}]","Business Aware Operations Management | PDF",1789254757,6]