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The position supports and coordinates technology and data platforms across departments, including strategic application selection, data integrity via storage and reporting, and optimization of CRM and other business software. Responsibilities span Salesforce and Fonteva administration, vendor API and integration management, custom reporting and dashboards, end-to-end delivery of small to mid-sized projects with requirements, UAT, and user training, plus IT resource, licensing, security monitoring, and vendor management.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":16,"@type":70,"position":76},"https://docshare.wps.com/template/resumes/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/business-application-it-manager-job-description/258048/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/business-application-it-manager-job-description/258048.png","ImageObject",442,249,{"name":88,"@type":89},"Jake","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-21","2026-09-13",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",6,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"What are the main responsibilities for the Business Application & IT Manager?","Question",{"text":109,"@type":110},"The role covers CRM management (including Salesforce and Fonteva), data integration and secure API access, project management for technology initiatives with UAT and training, and IT management such as licensing, inventory monitoring, and security oversight.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"Which systems and platforms are specifically referenced?",{"text":114,"@type":110},"Key systems include Salesforce (Salesforce administration, flows, process builder/automations, permissions), Fonteva (packages and end-user configuration), and business technology such as O365. The role also addresses integrations through vendor connected apps/APIs and BI tools like Tableau/PowerBI.",{"name":116,"@type":107,"acceptedAnswer":117},"What experience and skills are required to qualify?",{"text":118,"@type":110},"A BA or AA is required, along with 3+ years of IT & CRM administration experience (e.g., Salesforce or MS Dynamics) and experience with mission-critical systems. Required skills include strong problem solving, documentation, communication, project management, deadline management, and detailed attention, plus the ability to translate business needs into functional requirements and support UAT and training.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},258048,1790208360,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":15,"category_name":16,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":73,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":9},962084928904,"https://ap-avatar.wpscdn.com/davatar_155a257f0dc6eb9ab79c44ca47cae57d","Job Title: Business Application/IT Manager  \nDepartment: Executive Office  \nReports To: Sr. Manager, Organizational Advancement  \nSUMMARY: The American Society of Human Genetics seeks a skilled, team-oriented and entrepreneurial colleague to be its new Business Application & IT Manager. This newly created position will work closely with ASHG staff and outside consultants to support and coordinate a range of off-the-shelf technology and data platforms used by various departments; ensure the strategic selection and adoption of new applications; manage the IT resource inventory; and optimize the use and integrity of data through effective storage, management, and reporting. The position will also guide small/medium technology projects, documenting business requirements, developing training materials and conducting UAT. As an effective and collaborative liaison between business and technology, the successful candidate is expected to have experience with a range of IT and database management responsibilities as well as key skills of creative problem solving, clear communication and attention to detail.  \nKEY DUTIES & RESPONSIBILITIES  \nCRM Management (35%): Perform common Salesforce (SF) administration functions, including  \nmaintaining/updating page layouts and build custom fields; creating and modifying flows, process builders, and other automations; user management, profiles & permissions; queues, licenses, capacity and storage management; developing and maintaining workflow rules and email alerts; assisting in development and maintenance of staff standard operating procedures for SF & Fonteva. Manage & maintain third party apps within SF such as Higher Logic MagnetMail. Manage Fonteva & SF packages via Spark Admin. Administer Fonteva packages for end users such as, but not limited to: membership configurations, lightning community menu and other configurations, receipts, and sales orders. Apply best practice to deploy changes between sandbox and production environments using change sets or other tools. Advocate for consistent SF adoption across ASHG.  \nData Integration, Management & Use (35%): Coordinate vendor Connected App, API access, integration approach, and maintain secure credentials for vendors. Interface with ASHG technology solution providers to resolve technical support issues as needed. Perform and/or build data imports as requested, using standard SF tools or third-party middleware or other apps. Develop and maintain custom reports and dashboards within SF; implement or integrate with a future BI platform, such as Tableau/PowerBI; and support distributed report generation.  \nProject Management (15%): End to end project management of small to mid-sized technology projects. Collaborate with business users during initiation phase: assist with setting project and feature backlog priorities and defining scope. Develop detailed business & functional requirements, including use cases/user stories. Conduct UAT and end user training.  \nIT Management (15%): Manage business software licensing and users for all ASHG technology (e.g., Salesforce, Fonteva, O365, etc. ) . Monitor technology inventory use/upgrades and cloud-based server stability, coordinating with contracted network and helpdesk support firm. Monitor health and security of ASHG technology environments (sandbox and production) . Refresh technology sandboxes periodically (in consultation with staff and vendors) . Monitor and take appropriate action on all ASHG technology updates/releases and security/feature alerts; stay current with release notes. Provide overall IT vendor management to ASHG core technology providers. Provide staff on/off boarding IT support.  \nREQUIRED EXPERIENCE  \n• B.A. or A.A. required. 3+ years of previous IT & CRM administration (Salesforce/MS Dynamics) experience. Combination of work experience and education will be considered.  \n• Experience managing administration of mission critical systems (e.g., AMS/CRM, O365) .  \n• Business analyst ex","cbCaidkhg9ySp1zR","https://ap.wps.com/l/cbCaidkhg9ySp1zR","pdf",186621,"English","# Key Duties & Responsibilities\n## CRM Management (35%)\n## Data Integration, Management & Use (35%)\n## Project Management (15%)\n## IT Management (15%)\n# Required Experience\n# Required Skills\n# About ASHG","[{\"question\":\"What are the main responsibilities for the Business Application \\u0026 IT Manager?\",\"answer\":\"The role covers CRM management (including Salesforce and Fonteva), data integration and secure API access, project management for technology initiatives with UAT and training, and IT management such as licensing, inventory monitoring, and security oversight.\"},{\"question\":\"Which systems and platforms are specifically referenced?\",\"answer\":\"Key systems include Salesforce (Salesforce administration, flows, process builder/automations, permissions), Fonteva (packages and end-user configuration), and business technology such as O365. The role also addresses integrations through vendor connected apps/APIs and BI tools like Tableau/PowerBI.\"},{\"question\":\"What experience and skills are required to qualify?\",\"answer\":\"A BA or AA is required, along with 3+ years of IT \\u0026 CRM administration experience (e.g., Salesforce or MS Dynamics) and experience with mission-critical systems. Required skills include strong problem solving, documentation, communication, project management, deadline management, and detailed attention, plus the ability to translate business needs into functional requirements and support UAT and training.\"}]","Business Application - IT Manager Job Description | PDF",1789318901]